Benihana - Dallas, TX

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1. N

   Nickname

   Washington DC

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food3service1ambience1

   We were disappointed in our experience at this location. When we checked in, the host explained that the AC was not working properly in some of the rooms and there would be a 20 minute wait. We should have been notified before our reservation time, but we decided to stay since the kids were excited to be there. We were initially seated in a back room, which also appeared to be the warmest room in the restaurant. We had two kids in our party, so we asked if we could wait for a cooler room to become available so the kids could be comfortable. The team accommodated us, and we were grateful. The food tasted good and the portions were more than enough for the price, but unfortunately the service was terrible. Benihana used to run like a well oiled machine, but it was absolute chaos that night. Our server seemed overwhelmed and tired, but she was trying hard. It took at least 15 minutes to get drinks to the table. We couldn’t even get some water while we waited. And when she did show up, she only showed up with half of the table’s drinks. As hot as it was in the building, the water should have been readily available to all of the guests that night. Our chef must have been new because he did not have any of the flair that the other chefs at surrounding tables had. He was focused on getting the food in front of us, and while I appreciated that, we wanted the kids to get a little bit of a show too after sitting for so long. He cracked a joke about egg rolls when he started, and that was all we got. The manager never came over to any of the tables to offer an apology or to acknowledge the inconvenience, and I think that was a missed opportunity and poor showing of customer service. I’ve had way better experiences at Benihana in the past and this one was really disappointing. I’m hoping this was just an off night for their team.

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2. CA

   CharlesA

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience1

   New chef hardly knew how to serve. Food was mediocre. Sorry, there are too many hibachi grills out there to waste time and money on Benihana's again. OpenTable piled on by sending me both confirmation and denial via email, regarding my reservation and disputed attendance. The emails arrived two hours apart. When I assured OT I had attended the reservation I made, the response I got was all about ensuring the restaurant reporting was correct. NOTHING about OT's culpability in admonishing me and threatening me with "no show" penalties. Where's the button that asks if I'd recommend OpenTable to a friend? Put me down as a "No."

   Report
3. BL

   BlindaL

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food2service4ambience5

   We had a "new" table chef named Robert who apparently had never been to a hibachi restaurant before. He dropped the sharp knife on the cook-top while twirling it (dangerous for everyone). He only made fried rice for the half of table who ordered the up charge chicken fried rice. My wife did not receive any of the free veggie fried rice or zucchini & onions that we normally get. I had to share mine and felt sorry for others at the table who didn't pay for the up charge fried rice. All they received was their meat order. He also failed to do any of the fire fun for the kids. Next time, I will walk out if the chef appears inexperienced. Entertainment AND good food are expected.

   Report
4. AM

   AnnaM

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food4service5ambience5

   We had so much fun and the food was delicious! Worth the visit.

   Report
5. MA

   MichelleA

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food3service3ambience1

   Reservation was at 8 we did not get seated until almost 9

   Report
6. EH

   ErinH

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food5service5ambience5

   Experience was great!, It would've been nice if they did something for our guests with birthdays like they did for the table next to us but that's alright.

   Report
7. CR

   CassandraR

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Great friendly staff! Delicious food, awsome show!

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8. OT

   OpenTable Diner

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   overall2food1service5ambience4

   Asked for medium rare steak, it was inedible and completely raw. Vegetables and rice were heavily over salted and over peppered. Chef forgot everything, it was definitely his first time or brand new to hibachi. Fried rice was burned from him burning the griddle.

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9. OT

   OpenTable Diner

   Dallas

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food3service2ambience3

   The service was super slow. We ordered appetizer and we didn’t get it until the main course was being prepared. Drinks took forever. Had to ask for those several times.

   Report
10. SK

    SairaK

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service4ambience4

    It was a great experience, however, im not sure what was going on with their ventilation as when the food was being cooked, the people sitting on the left of the chef were completely engulfed in the smoke and their eyes were red and watering. That spoiled the experience for us but otherwise it was good.

    Report
11. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on June 25, 2022

    overall4food4service3ambience5

    My wife Birthday

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12. MM

    MellyMel

    San Francisco

    1 review

    5.0

    1 review

    Dined on June 25, 2022

    overall5food5service5ambience5

    Our Chef was very entertaining and hilarious. The wait staff was very attentive. The Food was very appetizing. Try the Benihana punch. The best rum drink in town. Very tasty and not too strong.

    Report
13. TL

    TLK123

    London

    1 review

    2.0

    1 review

    Dined on June 25, 2022

    overall2food2service4ambience1

    It was dirty. We felt rushed. Our waiter was amazing though. The chef was ok. We have been to a few other Japanese Steakhouses where the food was WAY better. They lacked flavor. Sauces were not good. Overpriced as well.

    Report
14. RH

    RachelH

    1 review

    5.0

    1 review

    Dined on June 24, 2022

    overall5food5service5ambience5

    Excellent experience—Great service, great food! :)

    Report
15. OT

    OpenTable Diner

    Denver

    3 reviews

    3.0

    3 reviews

    Dined on June 22, 2022

    overall3food4service4ambience4

    The overall experience was OK. Nothing too special. My biggest concern is with the service the chef provided. He seemed disconnected and did not provide the Benihana experience I am used to. He was very quiet and barely talked. Seemed like it was a waste of his time and just didn’t seem like he was enjoying cooking for us. Our server was amazing though! She was very nice and attentive and I enjoyed her service.

    Report
16. OT

    OpenTable Diner

    Dallas

    2 reviews

    2.0

    2 reviews

    Dined on June 20, 2022

    overall2food2service3ambience2

    Air conditioning was out in a portion of the restaurant. Zero notification was given that there could be a delay. We arrived on time and waited for 45 minutes to be seated. We were not told of the issue until we were taken to a table and seated. Not really an acceptable experience in the middle of a heatwave, in Texas, at a place that cooks right in front of you.

    Report
17. AS

    AnaS

    1 review

    5.0

    1 review

    Dined on June 20, 2022

    overall5food5service5ambience5

    First time but i loved it best choice i did for fathers day for my husband and kids...

    Benihana - Dallas, TXResponded 3 days agoDear AnaS Thank you for allowing us to be a part of the special occasion!

    Report
18. BW

    BrandiW

    Dallas

    1 review

    1.0

    1 review

    Dined on June 20, 2022

    overall1food1service1ambience1

    Father’s Day

    Benihana - Dallas, TXResponded 3 days agoDear BrandiW Thank you for celebrating your special occasion with the Benihana team!

    Report
19. SB

    SeanB

    Washington DC

    6 reviews

    5.0

    6 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Father’s Day

    Benihana - Dallas, TXResponded 3 days agoDear SeanB Thank you for celebrating your special occasion with the Benihana team!

    Report
20. OT

    OpenTable Diner

    Minneapolis

    5 reviews

    vip
    1.0

    5 reviews

    Dined on June 19, 2022

    overall1food1service1ambience1

    Horrible. The chef yelled at my mom and then he stopped cooking!

    Report
21. AM

    AmyM

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Great service and show! Didn't have quarters but found out we can buy fish food from the hostess! Our kiddo loved feeding the koi fish!

    Benihana - Dallas, TXResponded 3 days agoDear AmyM Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you and your family!

    Report
22. BB

    BellaB

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    I've been coming to this location for a few years now. The service is always good and the food is always great. Love it!

    Report
23. DW

    DanielleW

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined on June 18, 2022

    overall4food5service4ambience4

    I received a courtesy call from the restaurant 2 hours prior to arriving notifying us their A/C system was being worked on which I appreciated. On arrival, the restaurant was busy and it was quite warm, but they had a fan and ice waters for anyone waiting. When my party and I were seated, it took about 20-30 minutes for us to start getting food (I believe the restaurant was also working with a shortage of staff). Alberto was our chef who took great care of our table and was very entertaining. Overall, my party and I had a great experience despite the waiting and A/C issues. Food was incredible and seasoned well. Will definitely go back (hopefully the A/C will be fully functional then).

    Benihana - Dallas, TXResponded 4 days agoDear DanielleW We are happy to hear that you enjoyed the dining experience!

    Report
24. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined on June 18, 2022

    overall3food4service4ambience2

    Unfortunately the air conditioning in the lobby seemed to be not working, but they were passing out ice water which was thoughtful. However, we had a reservation and they are currently only doing reservations - no walk-ins. Yet when we arrived we were told they were “running behind” and it would be 30-45 minutes. It was not that long, but still very unfortunate for reservation only.

    Benihana - Dallas, TXResponded 3 days agoDear Guest Your feedback is appreciated. We will be sure to share your review with the team.

    Report
25. SW

    SherW

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service4ambience5

    The location, atmosphere and service was good. The only downside was the wait was more than 30 min with a reservation.

    Benihana - Dallas, TXResponded 4 days agoDear SherW Thank you for your feedback! Come back soon!

    Report
26. D

    Dsche

    New York Area

    32 reviews

    vip
    3.0

    32 reviews

    Dined on June 17, 2022

    overall3food5service5ambience2

    Food and wait service were excellent. The building and furnishings are very very tired. The fish pond outside is totally green with algae and the fountain is dried up. The greet staff were all on their phones and talking amongst themselves while guests were waiting to be seated. Overall a bit disappointing

    Benihana - Dallas, TXResponded 4 days agoDear Dsche Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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27. L

    Lala

    Dallas

    9 reviews

    5.0

    9 reviews

    Dined on June 16, 2022

    overall5food5service5ambience5

    Excellent service from manager to staff. Food taste great as always.

    Benihana - Dallas, TXResponded 4 days agoDear Lala We appreciate you dining with Benihana, thank you for the kind words!

    Report
28. LC

    LaColeR

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience4

    Great service had a great time service was was great

    Benihana - Dallas, TXResponded 5 days agoDear LaColeR We are happy you enjoyed the experience! Come back soon!

    Report
29. OT

    OpenTable Diner

    Dallas

    4 reviews

    4.0

    4 reviews

    Dined on June 14, 2022

    overall4food4service5ambience5

    Great birthday dinner

    Benihana - Dallas, TXResponded 5 days agoDear Guest Thank you for allowing us to be a part of the special occasion!

    Report
30. TN

    TNT57

    Dallas

    55 reviews

    vip
    5.0

    55 reviews

    Dined on June 14, 2022

    overall5food4service5ambience5

    Chef over seasoned the rice and over cooked the meats. Service was awesome!

    Benihana - Dallas, TXResponded on June 15, 2022Dear TNT57 Your feedback is appreciated. We will be sure to share your review with the team.

    Report
31. B

    Brittanya

    Austin

    6 reviews

    vip
    4.0

    6 reviews

    Dined on June 12, 2022

    overall4food5service5ambience4

    We loved our food and service!!!!

    Benihana - Dallas, TXResponded on June 15, 2022Dear Brittanya Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 12, 2022

    overall5food5service5ambience5

    Awesome time

    Benihana - Dallas, TXResponded on June 15, 2022Dear Guest Thank you for leaving us positive feedback, come back soon!

    Report
33. M

    Mary

    Dallas

    1 review

    1.0

    1 review

    Dined on June 11, 2022

    overall1food2service2ambience1

    Omg! No A/C working in half the restaurant on a 102 day in Dallas & we’re seated in windows on west side. Everyone was dripping with sweat. Waitress took 15 minutes to take drink order. Post Covid with no A/C I’m sure reduced staff!! The ice melted by the time she brought the “not”iced tea. Chef had a very heavy accent from The Congo, couldn’t understand him. $300.00 later. Management should have notified reservations & closed facility until A/C was repaired. At least a free drink for my group of 3 adults & 2 children! Dress code is posted on reservation website but not enforced, cover your kids eyes! We have always enjoyed Benihana through the years. Worst Expensive dining experience ever!

    Benihana - Dallas, TXResponded on June 15, 2022Dear Mary on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
34. G

    yoshiraG

    Dallas

    1 review

    2.0

    1 review

    Dined on June 11, 2022

    overall2food2service2ambience2

    The air conditioner went out.. the waitress did not offer ice cream as a part of the meal (which was included) Had to wait LONG periods of time for refills The entire table needed more seasoning for the meal.. it was bland Waitress did not get the order correct at first but had to correct it with the cook.

    Benihana - Dallas, TXResponded on June 15, 2022Dear yoshiraG On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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35. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on June 11, 2022

    overall3food3service5ambience1

    AC was out and the chef didn’t season the meats

    Report
36. J

    John

    Dallas

    120 reviews

    vip
    4.0

    120 reviews

    Dined on June 11, 2022

    overall4food4service3ambience3

    Reliably good hibachi food, but it's lost it's pizzaz. Chefs are now mechanical and look bored. Filet and shrimp my wife and I had was tasty and nicely prepared. Wait staff is courteous and prompt. Dining areas are looking old and need of remodeling.

    Benihana - Dallas, TXResponded on June 15, 2022Dear John Your feedback is appreciated. We will be sure to share your review with the team.

    Report
37. CL

    CharlesL

    Austin

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience5

    My wife and I have been eating here for special occasions since the restaurant opened. The food has been fabulous, service very attentive, and the chefs, not only very capable in cooking the food, but also entertaining as they exhibit their skills and wit.

    Benihana - Dallas, TXResponded on June 15, 2022Dear CharlesL Thank you for celebrating your special occasion with the Benihana team!

    Report
38. m

    musictraveler73

    Dallas

    4 reviews

    4.0

    4 reviews

    Dined on June 9, 2022

    overall4food4service5ambience5

    For the hibachi experience, nothing beats this. The food is very well and entertainingly prepared. Our chef was fine. He did a few tricks and we tried to be supportive with clapping and whatnot, but for the most part, he just cooked in front of us.

    Benihana - Dallas, TXResponded on June 15, 2022Dear musictraveler73 We are happy to hear that you enjoyed the dining experience!

    Report
39. LC

    LovelyC

    Dallas

    1 review

    1.0

    1 review

    Dined on June 9, 2022

    overall1food1service1ambience1

    Waited almost an hour for a cook. Manager came when summoned and downplayed the time lapse, never apologize or accommodated . Cook showed and scorched everything from the zucchini to the shrimp. Second Horrific experience in the past couple of months. Will not be returning.

    Benihana - Dallas, TXResponded on June 15, 2022Dear LovelyC on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
40. W

    Wana

    Dallas

    6 reviews

    4.0

    6 reviews

    Dined on June 8, 2022

    overall4food4service5ambience3

    The food was really good. The staff was pleasant and very attentive.

    Benihana - Dallas, TXResponded on June 15, 2022Dear Wana We appreciate you dining with Benihana, thank you for the kind words!

    Report