Benihana - Encino
The service from the waitresses were terrible. We asked for water mid way through the meal and didn’t receive it until she came back with our checks. Unbelievable.
The chef was very nice and the food was exceptional.
We had a good time.
Great place and disciplined ! Love our chef John and the hospitality.
In all the years that we have be coming here, this was the 1st time that we had to send back the soup. At our table was ourselves and one other couple. All the soups were ice cold. They took them back when we complained and bought us out fresh and hot soup. Other than that, the food and service was good.
The food was good, the place was too noisy to have a good conversation. Our Waite Jacob was great, very friendly and attentive.
Love the show.. our chef AWESOME
Good food and great showmanship with the Chefs!
Waiter extremely rude. Restaurant was extremely loud. The only good thing was our chef Mike he deserves 5 stars!
Don’t go on Mother’s Day. We were seated almost an hour after our reservation.
Not worth it. Too noisy. Had to wait an hour to get seated although showed up 10 minutes before reservation time
It was a fantastic Neal and Mom was happy on her Mother’s Day!
Beer glasses not beer bottles were cold although our waitress did her best to find the coldest bottle possible.
Not enough food for price.
But food was good quality compared to other sane type of restaurants we’ve been to.
Chef was excellent in keeping attention of the 4 year old with us.
Our server jacob was awsome great seevice
Overall the experience was good. The food was great. The fried rice was especially good. However, it does get quite busy and even with a reservation you won’t be seated at the time of your reservation even if you checked in well before your reservation. Some of the hosts did not know how to interact with customers with all the chaos but after that everything else went smoothly. Also, the noise level is really high so you can’t converse with everyone of it’s a larger group.
Ridiculously crowded and loud. Service felt incredibly rushed.
I’d rather go to Panda Express or vims restaurant.
The wait time was so long we wait an hour to be seated and then the waitress was mad that we tipped the chief. She was so rude about it for no reason.
Over packed for an anniversary dinner. Reservations still meant at least 30 min wait. Super loud couldn’t hear the waiter. Waiter never brought me the drink I ordered. The cooks could barely get their cart into the small room we were crammed in. Didn’t have bowls to put our rice in so cook had to leave in search of bowls. So disappointed. Food was just ok. Went there because my husband and I used to go there for special occasions. Never again.
If you want to watch someone cook your meals right in front of you. Benihana is the right place. The food is ok, too much salt.
My family and I enjoyed it very much. We will be back again for the onion volcano!
The place had a lot of food on the floor from the previous cook. And the grill had to be cleaned from the previous cook so we had more time to wait before we could eat. It was difficult to understand what the waitress was saying. The place seems like it needs an upgrade.
My so was there for his 18th birthday with friends and said everything was great!
Everything was as I expected, since I visit on a monthly bases. Unfortunately this time around there were some mistakes. For starters the host forgot to heat the stove. We had to wait an additional 20 minutes. The salad was horrible. Bad taste and romaine lettuce was brown. The server also forgot to give us our tea.
Great place for family reunions and friends. I enjoy such a great entertainments as i was eating my meal.
Always a wonderful meal at this location!! The chefs are entertaining and provide a wonderful experience!!
It was just a terrible experience. The restaurant wasn’t bad at all but the guests at my table were loud and complaining the entire time. My waitress asked if we wanted drinks for last call for the bar and then once I put in my drink order she said the bar closed. So I didn’t get the drink that I wanted.
Food was great nonetheless. Tepan chef did amazing. A lot of enthusiasm.
Great restaurant. Terrible experience.
food was very good. during the cooking there was a hair in the rice so the chef replaced the rice other than that the food was very Delicious and he cooled my steak perfectly. service was great also he was a tad slow but it was a busy evening. ive only been to this location but its always been good.
Servers were ridiculously slow. Very nice, but slow. What have this place a low rating was the food was disgusting. I couldn’t even eat it. I don’t know what happened to Benihana but it wasn’t this terrible years ago.
Horrible server rushed our table , asked for a picture lady said she'll be back never came back
Horrible. My first impression walking through the front door was low class red lobster, the place is a dump, everything looked dirty and tired, even with a reservation they made us wait for 40 minutes. Once seated we waited another 30 minutes before the “chef” came out. They certainly wanted to sell you expensive alcohol though, out of all the tables in this table was under an air vent, it blew ice cold air over half the table, we asked the staff to turn it off, oh yes we’ll take care of it, nothing, went to the front desk and asked, the girl looked at me and said she’d take care of it then went back to playing on the computer, hey!! Please, do something!! With attitude she went and found the manager, manager said this is make up air... yeah, make up air... never heard that one before and we can’t turn it off. How about we move to another table??! So we sat there, me, my wife, another couple with a 3 year old, all wearing jackets with runny noses. They never apologized, they never tried to compensate us, and the food... had no flavor, worse than fast food, save your money, for a $100 dollar non alcohol dinner go to to Panda Express or McDonald’s, don’t waste your time on this place, this place is Beni-horrible.
Even though we had a reservation, we waited an additional 90 minutes before being seated. They were out of some ingredients. The server was great but overextended. The chef left my husbands meat on too long in order to accommodate a special request from another customer.
I don't understand the reservation system. So many customers were livid because all of us were made to wait over an hour after our reservation time to get seated even though we were on time for check-in for our reservation. This shows tremendous disrespect of the restaurant toward the customer's time. It really left a bad taste in the customers' mouth and made it impossible for any of us to enjoy the evening out.
Made a reservation and waited an additional 45 minutes. The chef didn’t properly cook the food.
The tableside chef was excellent and the food was prepared perfectly
Miles out server was great and our Chef John was hilarious and a great cook!
Just yesterday I asked my 6 year old daughter if we should go to Benihana after our nails and she said no thank you. I asked why and she reminded me of our chef, she said no because the chef laughed at me and was rude when I told him what trick he was going to do next. I had no idea it made her feel some type of way and I then asked her if we returned but requested a different chef, would that be ok and she said yes. I do remember our chef being a bit sarcastic with jokes on us ( the customers) I asked for extra garlic butter on all my food and he put a pile of extra garlic butter over my chicken fried rice which was already on my plate. He was not very welcoming and nor was he polite to say the least.
Great food, people, & atmosphere is always amazing.
One of my Favorite restaurants!
I appreciate the birthday coupons but wish we could use them on a Friday, Saturday or Sunday.
Staff made me feel welcome and even gave me a birthday shoutout. Thank you