Benihana - San Francisco, CA

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1. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food5service4ambience5

   Great food and vibe

   Report
2. f

   felix

   San Francisco

   25 reviews

   5.0

   25 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Jesus was a wonderful cook and delivered a very entertaining, friendly and delicious experience.

   Report
3. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food1service1ambience1

   Skip this place. I cannot recommend AGAINST coming here enough. We had a reservation for 8:15pm, sat at 8:30pm and proceeded to wait until 9:30pm for the waitress to take our order. The chef finally came out at 10:30PM!! One of the most wild dining experiences I’ve had. We didn’t get out of there until 11:30pm. Not to mention the restaurant wasn’t clean, menus were filthy, and food was truly a disappointment - especially after waiting so long. We spent over 3 hours there in what became an ordeal instead of a good time. I always advocate for food service getting the benefit of the doubt but this was absolutely crazy.

   Benihana - San Francisco, CAResponded 3 days ago

   Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

   Report
4. OT

   OpenTable Diner

   San Francisco

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food4service5ambience5

   The whole experience was fun. Started a little late but food was great. The ambiance was energetic and fun

   Benihana - San Francisco, CAResponded 3 days ago

   Dear Guest We are happy you enjoyed the experience! Come back soon!

   Report
5. B

   Bummer

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   overall2food2service1ambience2

   We received our drinks thirty minutes after sitting, chef appeared an hour after sitting. Ordered a specific glass of wine, waitress said she'd check on it, she never got back to me. I got a different one, I could tell and then it was indicated on the bill. This happened the last time I was there too. They say they are out of that wine but you can see the bottle in the showcase when you enter. It's very loud, hard to have conversations with the people you come with unless they sit next to you. Long waits, service not good, overpriced. Too bad, it used to be kind of fun.

   Benihana - San Francisco, CAResponded 3 days ago

   Dear Bummer On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

   Report
6. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on May 16, 2022

   overall2food4service2ambience2

   Terribly understaffed everywhere, we sat at at our table for 1 hour before we got a cook. The manager and several staff members seemed stressed and over worked. Our cook started well but then began to complain about this being his 13 straight work day. He didn’t do any of the things I’ve been accustomed to from the cooks at the many Benihana’s I’ve visited over the last 20 years. My date had never been before so had no expectations but it was far below their standards.

   Benihana - San Francisco, CAResponded 5 days ago

   Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

   Report
7. SB

   StellaB

   San Francisco

   1 review

   5.0

   1 review

   Dined on May 14, 2022

   overall5food5service5ambience5

   filet and scallops. remember to upgrade to the chicken fried rice.

   Benihana - San Francisco, CAResponded 7 days ago

   Dear StellaB We are happy to hear that you enjoyed the dining experience!

   Report
8. NV

   NickiV

   1 review

   3.0

   1 review

   Dined on May 13, 2022

   overall3food5service1ambience4

   Food was good as always and the Chef made it a fun experience, but the service was not good- a few orders at the table got messed up, they brought our birthday dessert when we had just started eating dinner, and we were rushed the whole time and couldn’t even enjoy the food before the check was brought which we had to pay right then and there, which made us forget to use the birthday gift certificate we brought. When we were leaving with the certificate in our hands, and before we even said anything to her, the server said it was too late to use it almost like she rushed us for that reason…

   Benihana - San Francisco, CAResponded 5 days ago

   Dear NickiV On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

   Report
9. J

   Jayally

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on May 10, 2022

   overall5food5service5ambience5

   Shawn( chef ) was awesome …he cooked fast and delicious food

   Benihana - San Francisco, CAResponded 5 days ago

   Dear Jayally We appreciate you dining with Benihana, thank you for the kind words!

   Report
10. JM

    JesseM

    San Francisco

    4 reviews

    4.0

    4 reviews

    Dined on May 9, 2022

    overall4food4service4ambience4

    Mothers Day

    Benihana - San Francisco, CAResponded 5 days ago

    Dear JesseM Thank you for celebrating your special occasion with the Benihana team!

    Report
11. OT

    OpenTable Diner

    San Francisco

    3 reviews

    vip
    5.0

    3 reviews

    Dined on May 9, 2022

    overall5food5service5ambience5

    Great service from server shyla! Delicious Sushi made by chef Alejo! Benihana chef Billy cooked some of thee most savory scrumptious filet mignon I've had in a while, very satisfied overall 😋

    Benihana - San Francisco, CAResponded 5 days ago

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
12. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 9, 2022

    overall3food5service3ambience4

    great food nice workers

    Benihana - San Francisco, CAResponded on May 12, 2022

    Dear Guest Thank you for your feedback! Come back soon!

    Report
13. JB

    JanelleB

    1 review

    3.0

    1 review

    Dined on May 9, 2022

    overall3food4service2ambience3

    Wait was ridiculous. Got seated and took an hour for food to start preparing.

    Benihana - San Francisco, CAResponded 7 days ago

    Dear JanelleB Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
14. OT

    OpenTable Diner

    Phoenix

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food4service3ambience3

    We waited over an hour before the chef arrived at the table.

    Benihana - San Francisco, CAResponded on May 12, 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
15. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    My server and cool had amazing personalities! We always go to the Concord Benihana and live it hurt to not feel rushed and the service here at the SF Benihana was better than any other time! Thank you!

    Benihana - San Francisco, CAResponded on May 11, 2022

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
16. TP

    TracyP

    Western NC

    1 review

    vip
    4.0

    1 review

    Dined on May 5, 2022

    overall4food5service4ambience4

    Went for a birthday on a Wednesday night. Was as expected and why ppl go for special occasions. The food was good. The cost was expected. It was just really slow. We had a reservation at 715. And I don’t think they took our food order until 745. Left around 930 pm.

    Benihana - San Francisco, CAResponded on May 10, 2022

    Dear TracyP Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
17. MG

    MariaG

    1 review

    3.0

    1 review

    Dined on May 5, 2022

    overall3food4service4ambience3

    The place looks old and not clean old is okay but not clean idk

    Benihana - San Francisco, CAResponded on May 9, 2022

    Dear MariaG Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
18. G

    Gene

    1 review

    1.0

    1 review

    Dined on May 4, 2022

    overall1food2service2ambience3

    Understandiing that Benihana in San Francisco is understaffed, and everything ran on time, being seated, takiing our orders for drinks etc,,and the chef arrived punctually, he was undertrained and inept ... He dropped the utensils, he spattered the fried rice all over the table, he threw the entrees on the grill before he even started the appetizers ... the onion volcano was a complete failure, it went up in flames and collapsed and the onions were burned. He had the salmon on the grill too soon and had to serve the salmon entree before the shrimp appetizers ..So I was eating the salmon entree before the appetizer...everything was sloppy either underdone or overdone.....

    Benihana - San Francisco, CAResponded on May 9, 2022

    Dear Gene on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
19. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 3, 2022

    overall4food4service4ambience3

    It was alright

    Benihana - San Francisco, CAResponded 5 days ago

    Dear Guest thank you so much for your feedback, we hope to see you back again soon!

    Report
20. OT

    OpenTable Diner

    Orange County

    2 reviews

    vip
    1.0

    2 reviews

    Dined on May 2, 2022

    overall1food4service1ambience2

    We had 830 reservations but were not seated until a little after 9. Which was fine. However we didn’t revive our food u til after 11pm! 2 and a half hours after our reservation time and 2 hours after being seated. They gave us some free sushi instead of comping our drinks or meals which they should have done.

    Benihana - San Francisco, CAResponded on May 3, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
21. N

    Nonononono

    1 review

    1.0

    1 review

    Dined on May 2, 2022

    overall1food1service1ambience1

    If I can rate less than 1 star I would. We had a reservation for 8:15, we were seated. Once we were seated, we sat for an hour and a half before the chef came to our table! We didn’t actually eat until after 10…AFTER THEY WERE SUPPOSE TO BE CLOSED The worst part of all, the chef was a white man, speaking to us in a fake Asian accent. I am sorry, what year is this?!? Severely offended. The facilities were disgusting. This place looked like it was hit by a semi truck. If I didn’t have to pay for my meal at all..I would have. Never again.

    Benihana - San Francisco, CAResponded on May 3, 2022

    Dear Nonononono On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
22. L

    Liz0321

    San Francisco

    11 reviews

    5.0

    11 reviews

    Dined on May 1, 2022

    overall5food5service5ambience4

    This is such a great place to eat with friends & family. Jorge was our cook and he was very entertaining. My steak & shrimp dish was delicious especially with the garlic butter. We also had a waiter who was attentive with our refills & other requests. It’s a bit pricey but would definitely return.

    Benihana - San Francisco, CAResponded on May 10, 2022

    Dear Liz0321 We appreciate you dining with Benihana, thank you for the kind words!

    Report
23. M

    Martinezrh

    1 review

    3.0

    1 review

    Dined on May 1, 2022

    overall3food5service2ambience2

    It took 1.5 for the chef to get started due to no fault of his own. Management needs to sit less tables if they don’t have enough chefs. The wait was quite long but the food and chef was very good.

    Benihana - San Francisco, CAResponded on May 3, 2022

    Dear Martinezrh On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
24. MF

    MonicaF

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    Chef was so funny and welcoming! Thank you it was a much needed night out

    Benihana - San Francisco, CAResponded 5 days ago

    Dear MonicaF Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

    Report
25. C

    Carla

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on April 28, 2022

    overall5food5service5ambience5

    Good food good price easy parking. Lots of kids which was a bit annoying

    Benihana - San Francisco, CAResponded on May 4, 2022

    Dear Carla Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
26. JW

    JWWww

    1 review

    2.0

    1 review

    Dined on April 26, 2022

    overall2food4service1ambience1

    The service was absolutely awful. Our waitress was extremely inattentive and was actively avoiding us. When we asked for things we had to remind her and ask again multiple times even though she was not busy. It was a Monday night and we often saw her floating around doing nothing or coming in and out of the bathroom. Horrible wait staff. The hibachi chef was nice but it was very poorly done. He dropped things and even threw a shrimp tail at my friend on accident. It took him many tries to do the shrimp on hat or in the pocket tricks. He also dropped my food on the table when he attempted to move it to my plate.

    Benihana - San Francisco, CAResponded on April 29, 2022

    Dear JWWww on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
27. PW

    PamW

    San Francisco

    1 review

    2.0

    1 review

    Dined on April 25, 2022

    overall2food2service2ambience2

    I haven’t eat here in years, I use to really enjoy the food. Today , however was a different story. Our chef used a lot of salt and overall the food was not worth the price.

    Benihana - San Francisco, CAResponded on April 29, 2022

    Dear PamW On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
28. FM

    FunkyMom

    1 review

    4.0

    1 review

    Dined on April 23, 2022

    overall4food3service4ambience3

    First of all the chef was outstanding (Jorge)! Super entertaining, fun, and excellent at his craft! I'm a picky eater, and so the food was not up to my picky standards. It was much too salty for my taste, and I would've loved some more veggies in my veggie noodle stir fry other than mushrooms and white onions - I was hoping for some broccoli or other greens. The drinks were delicious though. Overall, I'm wanting to go again for the great chef entertainment and fun!

    Benihana - San Francisco, CAResponded on May 2, 2022

    Dear FunkyMom Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
29. OT

    OpenTable Diner

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined on April 21, 2022

    overall3food4service1ambience3

    We waited over an hour and a half for our chef. Reservations were at 8pm and we didn’t leave until after 11pm because the service was so slow. Even to get water or drinks took more then a half hour each time so we ended up just getting up to bar. It was very disappointing, especially for the price of benihana.

    Benihana - San Francisco, CAResponded on April 25, 2022

    Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
30. BA

    BayAreaFoodEnthusiast

    San Francisco

    9 reviews

    5.0

    9 reviews

    Dined on April 21, 2022

    overall5food5service5ambience5

    They were short staffed, but was amazed at how all the staff were so positive, hardworking, and cheerful. Despite the crazy amount of people they had to serve, they still managed to provide us with a fun and memorable experience, with all the fun entertainment and good food/drinks.

    Benihana - San Francisco, CAResponded on April 28, 2022

    Dear BayAreaFoodEnthusiast Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
31. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 20, 2022

    overall3food4service2ambience3

    Service was awful

    Benihana - San Francisco, CAResponded on April 25, 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
32. VV

    VVAns

    1 review

    5.0

    1 review

    Dined on April 20, 2022

    overall5food4service5ambience4

    Great venue for my daughter's 10th birthday party. The chef really pulled out all the stops with all the tricks. The hostess was so kind and amazing!

    Benihana - San Francisco, CAResponded on April 27, 2022

    Dear VVAns Thank you for celebrating your special occasion with the Benihana team!

    Report
33. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 18, 2022

    overall5food5service5ambience2

    Everything was great except the bathrooms. Women’s restroom was disgusting

    Benihana - San Francisco, CAResponded 5 days ago

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
34. LV

    LynneV

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food5service5ambience4

    Mario made our experience absolutely outstanding! We’ve been coming to the SF location for 33 years & he was one of the best chefs we’ve had. An absolute delight & sweetheart! Please commend him! Bravo!

    Benihana - San Francisco, CAResponded 5 days ago

    Dear LynneV Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
35. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Great food!

    Report
36. AK

    AnnaK

    1 review

    2.0

    1 review

    Dined on April 17, 2022

    overall2food2service1ambience2

    We had a pretty terrible experience for my daughter’s 9th bday. Res was for 545 and we didn’t even see our chef appear at our table until 7pm. He left after 5 min bc he said our “grill wasn’t hot enough”. Another half hour later, and after some complaints, we finally got our food, which was super mediocre despite the $$

    Benihana - San Francisco, CAResponded on April 22, 2022

    Dear AnnaK On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
37. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 16, 2022

    overall5food5service5ambience5

    Our Chef & services were all awesome!

    Benihana - San Francisco, CAResponded on April 28, 2022

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
38. PJ

    PiaJ

    1 review

    3.0

    1 review

    Dined on April 15, 2022

    overall3food3service2ambience2

    Server lady had too many tables. She delivered our drinks late. She put someone else's put on our bill. The chef was not as lively as the others. Not sure if our guests were impressed with their first experience at Benihana.

    Benihana - San Francisco, CAResponded on April 22, 2022

    Dear PiaJ Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
39. RA

    RizaA

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on April 15, 2022

    overall4food5service3ambience3

    The place is too noisy for my liking. The air circulation could be improved.

    Benihana - San Francisco, CAResponded on April 19, 2022

    Dear RizaA Thank you for your feedback! Come back soon!

    Report
40. DY

    DavidY

    1 review

    5.0

    1 review

    Dined on April 14, 2022

    overall5food5service4ambience4

    Great place for Birthday Lunch!!! Really enjoyed Shawn's sense of humor!

    Benihana - San Francisco, CAResponded on April 19, 2022

    Dear DavidY Thank you for celebrating your special occasion with the Benihana team!

    Report