Benihana - Troy, MI

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1. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food5service5ambience4

   The only complaint I have is the time we waited for the food to be cooked ( over an hour)that's unacceptable.

   Report
2. MP

   MelP

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Excellent service! Very knowledgeable staff and very unique atmosphere of cooking in front of the customers! What a fun experience and delicious foods!!!

   Report
3. A

   Angela

   Detroit

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service4ambience4

   The food was delicious and the staff was very polite and kind. I will definitely go again. Affordable good dining.

   Benihana - Troy, MIResponded today

   Dear Angela We are happy to hear that you enjoyed the dining experience!

   Report
4. J

   Jenn

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food4service1ambience3

   With reservations it took an hour and a half before we finally got a cook to our table.

   Report
5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Loved everything 💕

   Report
6. M

   Metta

   1 review

   3.0

   1 review

   Dined 7 days ago

   overall3food3service3ambience3

   It was an ok experience. I was not impressed with the wait staff, however our chef was more engaging.

   Benihana - Troy, MIResponded 5 days ago

   Dear Metta We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

   Report
7. MM

   MarianM

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   41 wedding anniversary

   Benihana - Troy, MIResponded 5 days ago

   Dear MarianM Thank you for allowing us to be a part of the special occasion!

   Report
8. OT

   OpenTable Diner

   Detroit

   1 review

   5.0

   1 review

   Dined on May 15, 2022

   overall5food5service4ambience3

   I've always loved this restaurant

   Benihana - Troy, MIResponded 6 days ago

   Dear Guest On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

   Report
9. PS

   PatriceS

   1 review

   3.0

   1 review

   Dined on May 15, 2022

   overall3food3service2ambience2

   The cook had no to little interaction. I’m assuming he’s been overworked. He was polite but not fun

   Benihana - Troy, MIResponded 5 days ago

   Dear PatriceS Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
10. JR

    JessicaR

    1 review

    5.0

    1 review

    Dined on May 15, 2022

    overall5food5service5ambience5

    Over all me and my family had a pretty relaxing dinner! I would return to this location for any special occasion or just for dinner. Our chef was very pleasant and one point with our request.

    Benihana - Troy, MIResponded 6 days ago

    Dear JessicaR Thank you for celebrating your special occasion with the Benihana team!

    Report
11. DM

    DebbraM

    Detroit

    1 review

    3.0

    1 review

    Dined on May 14, 2022

    overall3food3service4ambience3

    Our reservation was for 1 pm...it was 2:05 by the time we were seated. Our chef arrived at the table around 2:45. We were finally fed and out the door at 3:50. It is a good thing my daughter didn't have to be in to work until 4. I will never go near this place on a weekend again.

    Benihana - Troy, MIResponded 5 days ago

    Dear DebbraM On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
12. AS

    AshleyS

    1 review

    4.0

    1 review

    Dined on May 13, 2022

    overall4food4service4ambience4

    Nice environment to go to. Staff very friendly.

    Benihana - Troy, MIResponded 7 days ago

    Dear AshleyS We appreciate you dining with Benihana, thank you for the kind words!

    Report
13. OT

    OpenTable Diner

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined on May 13, 2022

    overall2food4service2ambience2

    We had waited to be seated for an hour. After we were seated we had to wait another hour to get our chef. Our reservation was at 8:30 PM and we didn’t eat until 11:00 PM

    Benihana - Troy, MIResponded 6 days ago

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
14. KN

    KemoniN

    1 review

    1.0

    1 review

    Dined on May 12, 2022

    overall1food1service1ambience1

    Cook at benihana had an attitude & was super rude. Was slamming people bowls and other

    Benihana - Troy, MIResponded 5 days ago

    Dear KemoniN On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
15. k

    kirstenw

    Detroit

    9 reviews

    5.0

    9 reviews

    Dined on May 11, 2022

    overall5food5service5ambience5

    The food was delicious as always. Service was spot on. Wednesday night is the best night to go-not too crowded.

    Benihana - Troy, MIResponded 7 days ago

    Dear kirstenw On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
16. F

    Freddie

    1 review

    1.0

    1 review

    Dined on May 10, 2022

    overall1food5service1ambience1

    The chef was awesome but the service before hand was awful. The waiter disappeared I had to go to the counter to get someone to cash out. Our reservation was at 7:45PM the chef didn’t get to our table until 9pm I would never recommend this location at all. The manager (Caucasian make) was so nonchalant it was ridiculous. I don’t blame the chef but management could have done better.

    Benihana - Troy, MIResponded 5 days ago

    Dear Freddie Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
17. P

    Promise

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on May 10, 2022

    overall3food3service2ambience2

    Had a 7:30 reservation, and we didn’t see our chef until 9:15 AFTER we had to ask for the manager. Yes the manger did come and comp. our tables bill however we had to request it. We basically sat for an hour without any service- and then our chef came and he was flustered because of staffing shortages. Our chef was actually very nice, and was able to turn our moods around but overall it was a 3 hour dining experience and horrible customer service.

    Benihana - Troy, MIResponded 5 days ago

    Dear Promise On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
18. J

    Jose

    Las Vegas

    1 review

    3.0

    1 review

    Dined on May 10, 2022

    overall3food3service4ambience3

    We got a reservation for 6:15 and we were seated until 6:35 despite the fact the place was not full.

    Benihana - Troy, MIResponded 5 days ago

    Dear Jose Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
19. MK

    MaxineK

    1 review

    4.0

    1 review

    Dined on May 10, 2022

    overall4food5service3ambience4

    We waited longer than expected for our chef to arrive to our table, but the show and entrée were great!

    Benihana - Troy, MIResponded 5 days ago

    Dear MaxineK We are happy to hear that you enjoyed the dining experience!

    Report
20. JC

    JosephC

    Detroit

    1 review

    4.0

    1 review

    Dined on May 9, 2022

    overall4food5service3ambience3

    The waitress was kinda raw but since covid it’s understandable. The security guard walking around with his gun showing is not ideal. I’m sure they have their reasons for it. It’s just not what we were accustomed to seeing.

    Benihana - Troy, MIResponded 5 days ago

    Dear JosephC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
21. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    Celebrated Mother’s Day!!

    Benihana - Troy, MIResponded 5 days ago

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
22. s

    swdj

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined on May 8, 2022

    overall4food5service2ambience4

    The waiter bothered me by continually reaching over my food! NO apology or anything. He also took our order and repeated it which was correct but when the cook got to the table, he didn't have our noodle order on it. It was corrected but should not have happened. Food was ok but for the next day, so OILY!!! I use to have such a great dining experience at this restaurant but other Hibachi restaurants are outdoing you guys. You also should make noodles standard and NOT extra. Your prices have greatly increased as well. I understand the pandemic but as mentioned earlier the other Hibachi restaurants prices are better.

    Benihana - Troy, MIResponded 5 days ago

    Dear swdj On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
23. S

    Sidneyn

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    We had an wonderful Mother’s Day dinner and experience!

    Benihana - Troy, MIResponded 5 days ago

    Dear Sidneyn Thank you for allowing us to be a part of the special occasion!

    Report
24. MB

    MechelleB

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food5service3ambience4

    Our host was a little slow bringing soup and salad. Other tables that came after were served before. Our cook vision seemed to be off. Wait time for carry out was ridiculous

    Benihana - Troy, MIResponded 5 days ago

    Dear MechelleB On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
25. JS

    JSCO

    Detroit

    6 reviews

    2.0

    6 reviews

    Dined on May 7, 2022

    overall2food4service3ambience1

    Restaurant was dirty with an employee break table next to ours. Front door greeting was horrible and we had to wait almost a half hour for our reservation

    Benihana - Troy, MIResponded on May 12, 2022

    Dear JSCO Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
26. B

    Bre66

    Detroit

    8 reviews

    2.0

    8 reviews

    Dined on May 7, 2022

    overall2food2service3ambience2

    I dine at Benihana Troy often, so much so that one of my favorite waitress know my order without me telling her. Sadly she's no longer there. On yesterday my husband and I dined there. Our reservations was for 4:30pm. So I asked, how long before we get seated. I was told we were checked in and will be seated in a few mins. After about 10 mins I asked again and was then told, we have to give the other ppl a 15 minute grace period and we'll seat you in 5 mins. 5 mins came and went. My husband noticed that a party that came in after us with a 4:30 reservation was seated before we were. At that my husband approach the front check in to ask what's going on that we aren't seated. The gentleman was quite rude to say we are busy and you'll be seated shortly. Finally at 5:05pm we were seated. As we were walking to our table, we noticed SEVERAL open tables. So at this point we do not understand why we had to wait 35 mins after our reservation to be seated. Our waitress did he best to accommodate our table. She's a older lady and should not have had 4 tables to attend to all at once. You can see she was exhausted, but she did an awesome job with second servicing our table. It is a shame that the waitress has to share her tip with the cook. Which brings me to our cook. He was not very interacting with the table. Very quick with the little tricks that always have the table in aww. He seem to not want to be there at all. Very lightly seasoned the food. And it seems the prices have increased and the food has decreased. Not very happy with this dining experience. Only thing that was pleasant was our waitress. I hope this will improve as I love dining at Benihana.

    Benihana - Troy, MIResponded on May 12, 2022

    Dear Bre66 on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
27. S

    Sanda

    Detroit

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Great time! Chef was very entertaining, everyone enjoyed the food.

    Benihana - Troy, MIResponded on May 11, 2022

    Dear Sanda thank you so much for your feedback, we hope to see you back again soon!

    Report
28. N

    Nicole

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food2service1ambience1

    The service was ver poor. We were not even sure which waitress was ours. We waited and hour and a half for the chef to arrive to our table. After waiting all that time the food was very subpar. The chef was skimpy with the garlic butter, causing the food to taste dry. We had to wait additional time for the waitress to bring us extra garlic butter. By the time she finally arrived with our butter, our food was cold. Overall very bad experience. Would not come back to this location.

    Benihana - Troy, MIResponded on May 12, 2022

    Dear Nicole on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
29. m

    melanied

    Detroit

    2 reviews

    vip
    1.0

    2 reviews

    Dined on May 7, 2022

    overall1food4service1ambience1

    Horrible. Will never return. Took an hour for our salad. Terrible service. Dirty

    Benihana - Troy, MIResponded on May 12, 2022

    Dear melanied We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
30. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined on May 4, 2022

    overall5food5service5ambience5

    Ken our chef was knowledgeable and kind! Our party of four plus two carry outs absolutely loved our entrees!

    Benihana - Troy, MIResponded 5 days ago

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
31. P

    Paula

    1 review

    2.0

    1 review

    Dined on May 3, 2022

    overall2food2service4ambience3

    It was my birthday decided to go here and honestly I regret it. Spent $147+tip for 3 people. Now if the food would have been good I would not have had any issues. The food was not seasoned good at all, I’m no chef but could have done a lot better at home. Service was great just not happy about the quality and value of the food they serve. Also at our table we have ordered the most expensive and the rest of the people ordered cheaper but we all seemed to get the same amount of food except we got 3 extra shrimp, that was all. Not a great experience and won’t be back that’s for sure.

    Benihana - Troy, MIResponded on May 9, 2022

    Dear Paula On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
32. M

    Matt

    Detroit

    1 review

    5.0

    1 review

    Dined on May 3, 2022

    overall5food5service5ambience5

    Food was cooked the way we liked and were given plenty of food.

    Benihana - Troy, MIResponded on May 10, 2022

    Dear Matt Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
33. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on May 2, 2022

    overall1food1service1ambience1

    Disgusting. Cups and plates were extremely dirty and found piece of paper in my soup. Didn’t stay to eat. Wait staff and manager were rude and did not seem to care that we had dirty plates and paper in food. Never going back to eat here

    Benihana - Troy, MIResponded on May 3, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
34. EM

    ErinM

    Detroit

    3 reviews

    2.0

    3 reviews

    Dined on May 1, 2022

    overall2food2service1ambience1

    Worst experience we've ever had here. Waited over an hour after the salad for the chef to come out. And when he did he could've cared less about us or making sure we were enjoying ourselves. He didn't bring out enough food so my husband never got some of the courses. He (the chef) didn't even try to entertain us like they normally would. Kept getting our orders wrong. Overall horrible experience. Extremely disappointed.

    Benihana - Troy, MIResponded on May 3, 2022

    Dear ErinM We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
35. DC

    DavidC

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food3service1ambience1

    It took 2 hrs and 45 minutes have a meal. And for the second time in two visits, the manager tried to rip us off. A terrible human being, we will never go back.

    Benihana - Troy, MIResponded on May 5, 2022

    Dear DavidC On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
36. K

    Katrinak

    Detroit

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    I had the most horrible time yesterday 05/05/22 the services were horrible especially the greeter/waitress! She wasn't polite she was very very rude abrasive and non-personal at all she reached over people the whole time she was attending the table. She only took 1/2 of our order and over charged us. She was horrible., May i remunerate horrible I don't think i'll ever come to this one ever Id rather drive 45 minutes out of my way to eat a decent meal I have had better services at Mc Donalds I was so embarrassed because i invited out of town guest to celebrate a place to eat because I've bragged on Benihana so much but never again! I am still upset and the manager just shook his head in disbelief! Just sad I tell you even the table behind me was angry!

    Benihana - Troy, MIResponded on May 3, 2022

    Dear Katrinak on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
37. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 1, 2022

    overall3food4service1ambience3

    Wife’s birthday

    Benihana - Troy, MIResponded on May 3, 2022

    Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
38. IH

    IHDH

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food2service2ambience2

    Service was so slow. The food had little taste. The table was too crowded.

    Benihana - Troy, MIResponded on May 2, 2022

    Dear IHDH We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
39. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    4.0

    2 reviews

    Dined on April 30, 2022

    overall4food4service3ambience3

    It was ok, not BEST but meh 🫤

    Benihana - Troy, MIResponded on May 9, 2022

    Dear Guest Thank you for your feedback! Come back soon!

    Report
40. OT

    OpenTable Diner

    Louisville

    3 reviews

    4.0

    3 reviews

    Dined on April 29, 2022

    overall4food5service4ambience4

    Ricardo did a great job!

    Benihana - Troy, MIResponded on May 5, 2022

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report