Oro at The Emily Morgan Hotel– a DoubleTree by Hilton

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1. OT

   OpenTable Diner

   Dallas

   1 review

   1.0

   1 review

   Dined on June 16, 2022

   overall1food1service1ambience1

   They refused to seat us because they said that Open Table was not working and they didn’t have a table for 8. It was a clear lie because there was a party of 3 sitting at the only big table so they just gave it away. Extremely rude and dismissive

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2. BB

   BrianB

   San Antonio

   7 reviews

   vip
   1.0

   7 reviews

   Dined on June 5, 2022

   overall1food1service1ambience1

   Horrible experience, we had a reservation for 10 at 10:30 am for the breakfast buffet for a birthday celebration, we arrive to discover they had taken the buffet down and that it ends at 10:30. They then state they do not use OpenTable and had no reservation for us. At $20 a head you would of thought they would have welcomed the business. So our birthday celebration was ruined and at the last minute we had to find a place to host 10 people on a Sunday for brunch which was impossible. In addition all of the parties had to pay $20 to park at nearby lots that they lost out on, it was just a horrible experience, Make sure to call the place to confirm personally that they have your reservation, the email and text messages from OpenTable is not a guarantee anymore.

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3. SH

   ScottH

   New England

   1 review

   1.0

   1 review

   Dined on June 4, 2022

   overall1food1service1ambience1

   This restaurant was not even open, even though Open Table was taking reservations for it. Very disappointing. Check their re-opening schedule before you plan to take your group there.

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4. OT

   OpenTable Diner

   Dallas

   1 review

   1.0

   1 review

   Dined on May 17, 2022

   overall1food1service1ambience1

   They closed for the week but didn’t cancel reservations and didn’t update any of their online listings. We scrambled to find another places.

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5. OT

   OpenTable Diner

   San Antonio

   2 reviews

   3.0

   2 reviews

   Dined on May 8, 2022

   overall3food4service1ambience2

   We came here for Mother’s Day Brunch, unfortunately our server was not the best, made several mistakes with our food order and it seemed as she forgot about us since we were seated on another area. Definitely will not return.

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6. t

   texasgk

   Dallas

   1 review

   1.0

   1 review

   Dined on May 7, 2022

   overall1food1service1ambience2

   Awful service. Took over half an hour just to get drinks when we were the only ones in the restaurant. Food wasn’t great. Steak was barely seasoned. Extremely overpriced. Drinks were strong which was the only thing that made this place tolerable.

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7. C

   Carnivore

   San Antonio

   25 reviews

   vip
   4.0

   25 reviews

   Dined on February 16, 2020

   overall4food4service5ambience5

   I thoroughly enjoyed my meal, I had the rib-eye, and it was well prepared and tasted wonderful. The mushrooms that accompanied it were to die for. I was somewhat disappointed at the limited selection on the menu, but otherwise, I will probably dine there again.

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8. LF

   LoisF

   San Antonio

   3 reviews

   3.0

   3 reviews

   Dined on February 15, 2020

   overall3food4service3ambience4

   Nice ambience, good food but they were understaffed.

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9. JJ

   JayJones

   San Antonio

   21 reviews

   vip
   5.0

   21 reviews

   Dined on February 15, 2020

   overall5food5service5ambience2

   The bar and seating area is right next to each other and the ambiance of the fine dining area is overshadowed by the bar crowd eating burger drinking beer and watching sports on the tv.

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10. F

    Foodie

    San Antonio

    7 reviews

    4.0

    7 reviews

    Dined on February 15, 2020

    overall4food5service5ambience3

    Pleasant atmosphere, excellent hostess, and well designed food choices. Wait staff were friendly and attentive. Fairly small restaurant in the main lobby of the Emily Morgan Hotel. Good prices for happy hour drink specials.

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11. JA

    JaimeandAlice

    Philadelphia

    24 reviews

    4.0

    24 reviews

    Dined on February 9, 2020

    overall4food4service4ambience4

    We were staying at The Emily Morgan and decided to stay in one night for dinner. We had enjoyed breakfast on other days and even happy hour at the bar one day. Since we had been satisfied with those experiences, we wanted to try dinner. The food was very good and portions were generous. We were a little disappointed that they didn't have any prosciutto for one of their dishes but they informed us and gave us the opportunity to change our order or approve a substitution. Our server was wonderful as well. Even if you are not staying at the EM, it is conveniently located directly across the street from The Alamo and you won't be disappointed making the trip.

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12. F

    Foodie

    New Orleans

    21 reviews

    vip
    3.0

    21 reviews

    Dined on January 25, 2020

    overall3food4service2ambience3

    I generally don't go to hotel restaurants but this one has a good chef so we gave it a try. The servers were uninformed about the menu. The food was good, well presented and the atmosphere nice.

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13. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on December 25, 2019

    overall2food1service1ambience5

    Crazy expensive. $327. For 4 people for a buffet that was pretty much breakfast options.

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14. AS

    AdamS

    Austin

    1 review

    2.0

    1 review

    Dined on December 8, 2019

    overall2food2service3ambience1

    The place had sticky floors and the food was very overpriced and wasn’t very good.

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15. GR

    GastonR

    San Antonio

    25 reviews

    4.0

    25 reviews

    Dined on December 7, 2019

    overall4food4service3ambience3

    Lunch with old friend...only a half dozen customers. Food was good, but lunch and nothing particularly outstanding. Quiet because so few customers. Servers were friendly and helpful, but food service extremely slow.

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16. T

    Tiffany

    Amarillo

    23 reviews

    5.0

    23 reviews

    Dined on November 9, 2019

    overall5food5service5ambience5

    I absolutely love it

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17. BR

    BrendaR

    Las Vegas

    6 reviews

    5.0

    6 reviews

    Dined on October 14, 2019

    overall5food5service5ambience5

    We had the Prime Rib, Monday night special, and it was delicious and a great value! Service was great, wine was good, sides were good, and the meal came with a salad and dessert. We could not have asked for a better meal. Please do yourself a favor and give this place a try!

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18. WW

    WilliamW

    Salt Lake City

    1 review

    5.0

    1 review

    Dined on September 2, 2019

    overall5food5service4ambience4

    This hotel restaurant is a hidden gem. It was relatively empty on Sunday before Labor Day, which was a shame because the food was excellent. I had the Chile Crusted Filet. Cooked to a perfect medium rare and the accompanying sides were great as well and went beyond the standard fare . My wife devoured her Scottish Salmon a rare event for a tiny eater. She also enjoyed her accompanying sides.

    Oro at The Emily Morgan Hotel– a DoubleTree by HiltonResponded on September 6, 2019Hello William, I would like to thank you for your raving review on our establishment. We cannot wait to serve you again. Food and Beverage Manager

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19. ER

    EReyes

    1 review

    4.0

    1 review

    Dined on August 25, 2019

    overall4food1service1ambience1

    restaurant wasn't even open, we went there and hotel staff were clueless

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20. f

    foodbusiness23

    Las Vegas

    7 reviews

    4.0

    7 reviews

    Dined on February 15, 2019

    overall4food4service5ambience4

    It was a nice meal. Valentines day so there was a fixed menu. Unfortunately I was not with my Valentine so slightly awkward but still very nice.

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21. TS

    TimS

    Austin

    6 reviews

    1.0

    6 reviews

    Dined on January 19, 2019

    overall1food1service1ambience3

    Showed up for our reservation a few minutes early. The place was empty. I found out why very quickly. We were informed by the waiter that the menu would be “limited” this month. That was an understatement. I could have gotten the same meal from a Subway or Jimmy Johns. This was a classic bait and switch. They should at least have the honesty to let you know that you won’t be getting the menu you see on the internet or on Open Table. There was ample opportunity since we had to confirm and then reconfirm our reservation a few days in advance. If you decide to go to dinner here, call first to make sure they at least have a full menu available.

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22. GF

    GoodFoodD

    Richmond

    4 reviews

    2.0

    4 reviews

    Dined on January 1, 2019

    overall2food2service1ambience2

    We arrived for our 12:30 reservation and it was a ghost town. We sat at the bar several minutes before we saw anyone. Bar did not open until 2:00 pm

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23. BS

    BillS

    1 review

    3.0

    1 review

    Dined on January 1, 2019

    overall3food3service4ambience3

    Staff were very good. The foods were typical as served anywhere, Average for a higher price. Missed the condiments to fit food served. Ketchup with shrimp. Proper spices not used. The deserts were very good. The tenderloin was prepared satisfactorily. Fish tough, Chicken was soaked in chili sauce and not tender

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24. DD

    DDee

    San Antonio

    26 reviews

    3.0

    26 reviews

    Dined on December 25, 2018

    overall3food2service5ambience3

    Food here is just “meh” for the Christmas buffet. Service was wonderful.

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25. SC

    SherryC

    San Antonio

    1 review

    2.0

    1 review

    Dined on December 25, 2018

    overall2food3service3ambience2

    The Christmas Day buffet at Oro was not our first choice, based on lack of familiarity and price, but we decided to give it try. Making the reservation was easy, and we were seated immediately on arrival. We were seated at a booth, which was very low and soft, difficult to enter and exit. It was our mistake not to ask for a different seating. The setup for the buffet was very awkward, and plates, bowls, etc., were not placed conveniently to the different food stations. Most of the food items were tasty but were not always at proper serving temperatures. Some of the serving dishes had very heavy (separate) lids that were difficult to lift, and there was no place to set them while serving our plates. When we complained or asked for something specific, our server was very responsive, but there were things that we should not have had to ask for (i.e., serving dishes near the food stations). When our bill was presented, our server apologized for the inconveniences and stated that our bill was discounted due to those issues. We expressed our appreciation for the compensation and were reasonably satisfied with the outcome. However, we will not return to this restaurant. It is really too small to expect to be able to carry off a buffet of the quality that was advertised.

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26. DW

    DorotheaW

    San Antonio

    8 reviews

    vip
    4.0

    8 reviews

    Dined on December 25, 2018

    overall4food5service5ambience5

    Had a very Christmas brunch at the Emily Morgan's Oro restaurant. The atmosphere and service wsere exceptional. The food was also very good - just could have had a little more variety on the main buffet. What there was excellent and high quality!

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27. J

    Jenn

    1 review

    1.0

    1 review

    Dined on December 23, 2018

    overall1food3service3ambience4

    Made reservation online with a special anniversary request but when we arrived for our reservation there wasn’t a table set up. It didn’t seem like they even knew we had a reservation. Our special anniversary request wasn’t met or even mentioned. Food was good and waitress service was good just disappointed with the online reservation process

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28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 22, 2018

    overall5food5service5ambience5

    Had Thanksgiving buffet at Oro, And the food was really quite good. The buffet offered a number of items and they were all tasty, no mean fest for a buffet. Would do it again.

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29. RH

    RobertH

    Dallas

    8 reviews

    vip
    4.0

    8 reviews

    Dined on November 22, 2018

    overall4food4service4ambience4

    Thanksgiving

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30. ML

    MedLib

    Washington DC

    39 reviews

    vip
    5.0

    39 reviews

    Dined on November 9, 2018

    overall5food5service5ambience5

    Great waitstaff; food was luscious and creative. Staff were happy to seat us in a quiet corner

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31. MT

    MTVessel

    New England

    133 reviews

    vip
    4.0

    133 reviews

    Dined on October 24, 2018

    overall4food4service3ambience4

    server was inexperienced for the quality if food served. pleasant and fruendly, but had to ask for things tgat should be automatic for a high class restaurant. better trainung perhaps, and she was very nice and attentuve. just not to details quality of food was very unique for a bostonian. braused meat had a kick like a true texas meat should. calamari was a spicy and sweet sauce lime a louisisna fried chicken. was different taste from what im use to for seafoid. pleasant change. presentation on pkates were outstanding.

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32. OT

    OpenTable Diner

    San Antonio

    8 reviews

    vip
    5.0

    8 reviews

    Dined on August 25, 2018

    overall5food5service5ambience5

    La cena de este lugar fue una delicia !!! Lo recomiendo al 1000

    Report
33. TM

    ThomasM

    1 review

    1.0

    1 review

    Dined on April 17, 2018

    overall1food1service1ambience1

    This was the worst venue I have possible ever been to. I specifically requested a table for 5 and confirmed this twice on the phone beforehand. On arrival I was given a booth for four people. Eventually we were moved to a table for 5 but very reluctantly and told they would need it back in 45 minutes. We then waited 1 hour and 15 minutes for our breakfast to arrive by which point we all had to leave. I was given the explanation only 1 chef was working. This was completely unacceptable and for anyone trying to use this restaurant for a business meeting I would firmly advise against it.

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34. a

    arochkus

    San Antonio

    9 reviews

    3.0

    9 reviews

    Dined on April 8, 2018

    overall3food4service3ambience4

    Restaurant was very slow, but it was 5:00 on a Sunday. Ordered cocktails and Spinach Artichokes Dip. Cocktails served and dinner order taken. Dinner came out before appetizer . Explained that a kitchen mistake was made and would not be charged for appetizer. My question is it was so slow how could such a mustKe be made unless the kitchen crew was on break and never saw the appetizer. Dinner was good. Waiter was nice.

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35. P

    Patricia

    Philadelphia

    23 reviews

    5.0

    23 reviews

    Dined on April 2, 2018

    overall5food5service5ambience5

    Easter Sunday During NCAA Final Four

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36. OT

    OpenTable Diner

    Houston

    9 reviews

    vip
    2.0

    9 reviews

    Dined on March 26, 2018

    overall2food2service1ambience4

    Getting water refills took forever! The salad was practically wilted, and soup & salad took about 45 minutes, even though the place was not crowded.

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37. A

    Arthur

    San Francisco

    1 review

    5.0

    1 review

    Dined on January 14, 2018

    overall5food5service5ambience5

    We will return! The food and environment are great!

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38. OT

    OpenTable Diner

    San Antonio

    1 review

    1.0

    1 review

    Dined on December 31, 2017

    overall1food1service1ambience1

    I arrived at 7:55 for 8:00 reservations, waited along with 20+ other people for hostess who did not reappear until 8:10 to take our name. I asked how long until we would be seated, and she let me know that she could tell me in 15 minutes how long we would have to wait to be seated. We would have to wait until 8:30 to find out when we would be seated for an 8:00 reservation? We cancelled our reservation and left. We went to Morton’s and had an incredible meal.

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39. OT

    OpenTable Diner

    San Antonio

    1 review

    2.0

    1 review

    Dined on December 31, 2017

    overall2food4service1ambience3

    We had reservations for 8pm New Years Eve. We were not seated until after 9, and did not receive the check until close to 11:15. The poor waitstaff were severely understaffed, and although they did their best it was simply not enough. Most of our courses were cold, and overall it put a severe damper on our evening. Although there was a discount, it came on behalf of the waiter and not the hotel itself, and ultimately was little compensation. I will never come back.

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40. L

    Laly

    San Antonio

    2 reviews

    2.0

    2 reviews

    Dined on December 31, 2017

    overall2food2service4ambience3

    As trendy of a spot as this place may be my husband and I were very disappointed New Year's eve. The prime fixe menu choice selections were great, the problem was the overall presentation of the restaurant and food. My husband's quail and risotto plate wasn't good in flavor. I went with the lamb chops, which were DELICIOUS! The only problem was after such a long wait, during their not so busy time, we had a 6 o'clock reservation, my pureed squash was brought out cold. As if it was sitting plated before the chops were added. Such a disappointment considering the price paid. Earlier in the week we took our family over to Cappy's downtown, they are ALWAYS consistent in their quality of food and service, definitely worth EVERY penny!!

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