Polcari's - Saugus
Pizza was under cooked. Service was excellent.
New waitress??? Never refilled water. Had to chk our order a few times. Manager brought over bread and oil. Had to ask for more oil. Brought wrong pasta.
Frequent Polcari's in Saugus. Always great food and atmosphere!
Went for pizza but everyone ordered meals instead- sausage, peppers & onions, cavatappi w/ sausage, tagliatelle w/ bolognese, & shrimp fra diavalo. Everyone loved their food!
Service and food was excellent
Food was good....always consistent. A lot of new waitstaff but everything worked out despite a packed dining room.
Made a reservation on open table for 730 pm on Christmas eve. Within 5 minutes of getting there we were told the kitchen was closing in 5 minutes. Ordered a drink that unfortunately I sent back as it was not good at all. When we sent the drink back we were told it was last call. The chicken tasted like fish, I'm sure it was fried in the same oil. That was sent back as well. The kitchen was now closed so we couldn't order anything else . The manager came over and apologized and took the meal off the bill, offered us to come back for dinner ..but all after a miserable holiday experience
It was great
Great food and value. Waitress was great, just a mess up in the kitchen that was a little bit of a bummer. Waitress was attentive and overcame the negative possible experience.
Polcari’s food is consistent and delicious! Our requested server, Matt, is exceptional. He represents the Polcari’s brand well. He always attentive and friendly. For us, Polcari’s wouldn’t be the same without Matt!
Great service and really good food as always!
Dined here while staying at a hotel near the airport. The food was okay but nothing special. The atmosphere was also okay - an old Italian restaurant with old photos on the walls and oil cloth table cloths. The service was good. One downside was that we were there at 5 PM on a Wednesday and the place was nearly deserted when we arrived, but as more people arrived they seated them all right near us instead of spreading them around the largely vacant dining room. The wine list is very limited but also inexpensive with a couple reasonable choices. The portions were good sized but avoid the calamari - I had it as an appetizer and you can do better just about anywhere else. Overall, just okay but you won't go away hungry, the menu is extensive, and the prices are low. Not a place for a special occasion but okay for a good meal if you are in the area.
Every Tuesday we come here for kids entertainment (face painting & balloons) and kids eat free!! We always request the same server Ellis as she is super awesome !! I get my pizza fix for the week ..simply can’t go wrong
Server was great, food was great!
Waitress was rushing us and upset we didn’t eat the bread as soon as it was served. Unprofessional.
Great! Will be back
I love Polcari's. They have the best chicken cutlets along with many other meals. They give really large portions for your money and the dipping oil that is served with bread is better than any other place that I've been to. Can't forget about the drinks. Love the Espresso Martinis.
It was good the waiter came over pretty quickly and was really attentive to us. He brought over us over refills without even asking which was amazing and thoughtful.
Food and service were fabulous and the Accapella group was Amazing!!!
Calamari was fantastic and we really love the sausage pizza with added garlic. So yummy!
Food was hot and the waitress gets a 5 star from me and my guests
Great service, the host desk isn’t very friendly.
We got bumped from a flight and placed in a hotel near this restaurant, for the night. I was hoping to go into the North End for another spectacular dinner like others we had during our stay. When I found this restaurant, I was excited because it is the sister restaurant to one in Boston, that we love. We had an excellent dinner. My husband had the Seafood Fra Diavolo and I had the Capelli Caprese. Both were delicious! We also had desserts. My husband had Nonna's specialty chocolate something with ice cream and chocolate sauce, and I had the Tiramisu. They make their tiramisu better than anyone but the Boston branch! I had it in Boston for the very first time many years ago, and have tried to find another place that makes it as well. I had been told their recipe was a family thing shared only by their own restaurants. What makes it great is the ratio of the creamy filling to the lady fingers. It's so creamy you almost don't notice the cake. Best anywhere we have ever eaten! For those of you outside of Boston, who can't bear the traffic to get to the North End, please be sure you go to Polcari's on Rte 1! You won't be sorry!
Pizza can use more cheese.
Pizza always perfect.
Our server Kim S. was super attentive and very service oriented.
Shouldn’t have even sat down, this was our fault. Due to the driving conditions outside it was our only option. NO draft beers at all and seemed like they had some sort of air conditioning malfunction. Food was terrible, entire night just ruined. As much as we lean on this restaurant for an ok experience, we will no longer come here. Chicken Parm was like a rubbery boot and chicken Cavatappi was borderline inedible. Waste of $75.....
Great food and great service. Staff was very professional and attentive. Had a great time!
It was very busy! Our server was decent. Overall our meal was delicious. Our server was nice and talked to us at the end of our meal which was pleasant. In conclusion, the food was good and the service was decent.
Great night celebrating birthday ! Great service & food
We ordered seafood and it was over cooked. They were polite and offered to remake it, but it was still over cooked which made me think they made not have a legitimate chef back there, or maybe some of the food is prepped in advance. Very disappointed as they got a second chance to alter our impression but could not get it right.
Our waitress was awesome her name was Vanessa. The food was soo good!! My family had a great meal there we will definitely come back.
High School frends getting together
Our server was lovely and took excelkent care of us. Food was good, not great. But your pizza is phenomenal...one dinner in our party wad bland. My saltimbocca had one half mushroom and not nearly enough sauce.
Food is always delicious and service is always great!
Great pizza, great service. Sat in the lounge, which was very enjoyable.
went for a pre mothers day dinner with friends - place was busy as usual waitress was training new a new girl, staff was great, attentive drinks salads and meal all timely no issues food was excellent. all around good time good food would recommend and go again.
Loved our server Christopher and entertainment!
The waiter was very attentive and had a great personality.
Delicious homestyle Italian and pizza. Family friendly.
Overall everything was fine. The only thing I left a set of keys in the area that has special events. I went the day they were having an event and the manager was suppose to call me to see if they found a pair of keys and she never did. I left my name and number. Even if they didn't find anything she could have called me to let me know that she didn't find anything.
Polcari's - Saugus does offer delivery in partnership with Uber Eats. Polcari's - Saugus also offers takeout which you can order by calling the restaurant at (781) 233-3765.
Polcari's - Saugus is rated 4.4 stars by 210 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.