Benihana - Chicago, IL

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1. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined today

   overall5food5service5ambience5

   It was amazing had a great time for my birthday

   Report
2. T

   Tommy

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   overall2food1service2ambience1

   Unfortunately had a very bad experience this time around.

   Benihana - Chicago, ILResponded 1 day ago

   Dear Tommy On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

   Report
3. OT

   OpenTable Diner

   Chicago

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food3service1ambience3

   Service was very bad. I have been going to Benihana for over 10 years and this was the worst service I have ever had. Orders was wrong or we never received what we order.

   Benihana - Chicago, ILResponded 3 days ago

   Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
4. TQ

   ThomasQ

   1 review

   1.0

   1 review

   Dined 6 days ago

   overall1food2service1ambience2

   Walked in to zero hosts. Waited 15 minutes before anyone even came to the host stand. Clearly understaffed however someone has to at-least acknowledge people. The chef was great entertaining for sure. However I do question the cross contamination of the utensils, seafood chicken veggies all cooked using same spatulas without being cleaned. Server didn’t do much. No water unless we asked. Didn’t really clear plates. Getting Togo boxes was a hassle. Overall too pricey and not really worth the hassle we went through to get everything.

   Benihana - Chicago, ILResponded 3 days ago

   Dear ThomasQ Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
5. S

   Shon

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food2service4ambience4

   I enjoyed the service, everyone was super helpful. Food preparation took a little bit of time, but I was in no rush as I was enjoying my lychee cocktail (super good btw). The food was really filling, but not seasoned at all. Everything pretty much tasted the same. But it's a fun place to be entertained if you have kids.

   Benihana - Chicago, ILResponded 3 days ago

   Dear Shon Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
6. j

   jogips

   Chicago

   9 reviews

   vip
   2.0

   9 reviews

   Dined 6 days ago

   overall2food4service4ambience1

   Server and chef were great, but the restaurant is FILTHY.

   Benihana - Chicago, ILResponded 5 days ago

   Dear jogips Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
7. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food4service1ambience1

   Terrible experience. Our chef didn’t start our meal almost a full hour into waiting at the empty table. Our server Santiago was very rude and unenthusiastic. He forgot the whole tables salads and beverages and then brought all of the wrong beverages out. He had 4 ppls orders incorrect so the chef was making the wrong food. Santiago never came back so we had to ask multiple other serves and the manager for our soup and drinks. It was my birthday he didn’t bring out the ice cream for our group and didn’t want to sing so we had to ask another server. We were ready to pay and couldn’t find him so we went to the front bar to ask and he walked up saying if we were just gonna leave and we told him no we were looking for you bc our whole table has been waiting 20+ minutes to pay. When we discussed with the manager of all of our issues Santiago began laughing and smirking and causing an altercation with 4/8 ppl at our table. We were not compensated on our meal at all for the terrible service we received that night. Chicago location is 2/10 but I highly recommend the Schaumburg location.. would not recommend coming to this location for sure. Management was a joke and didn’t handle the situation well.

   Benihana - Chicago, ILResponded 5 days ago

   Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

   Report
8. OT

   OpenTable Diner

   Mexico City

   1 review

   2.0

   1 review

   Dined on May 12, 2022

   overall2food4service1ambience2

   Comida buena. Pésimo servicio del mesero Santiago, 45 min para que nos diera una bebida, después desapareció, tuvimos que pedirle las cosas a otras personas del servicio, nunca se llevó los platos sucios.

   Benihana - Chicago, ILResponded 5 days ago

   Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

   Report
9. A

   Ashley

   1 review

   2.0

   1 review

   Dined on May 12, 2022

   overall2food3service1ambience3

   This was the worst experience I’ve ever had. Our waiter didn’t come to us for an hour and a half. We tried to find him multiple times and the entire table had a horrible experience.

   Benihana - Chicago, ILResponded 5 days ago

   Dear Ashley On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

   Report
10. M

    Meka

    Chicago

    1 review

    3.0

    1 review

    Dined on May 11, 2022

    overall3food5service3ambience5

    Waiter did not introduce himself. Very unattentive to guest. Had to ask manager for rice. Never asked if water needed to be refilled. Chef Armando was great. Both managers on duty were great.

    Benihana - Chicago, ILResponded 5 days ago

    Dear Meka We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
11. HB

    HunnieB

    1 review

    1.0

    1 review

    Dined on May 10, 2022

    overall1food1service1ambience1

    Food was horrible food the cook didn’t kno what he was doing

    Benihana - Chicago, ILResponded 5 days ago

    Dear HunnieB On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
12. a

    angelab

    1 review

    3.0

    1 review

    Dined on May 10, 2022

    overall3food4service3ambience3

    Food was really good. Just it took a hour half the be served. Had a 7:15pm reservation it was almost 9 when our chef came to the table. My first time coming wasn’t a good experience. Overall food was good though. I’ll give it a another swing one day. Hopefully it’ll be better service and on time reservations….

    Benihana - Chicago, ILResponded 5 days ago

    Dear angelab Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
13. C

    Carolfoodie

    Chicago

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    This place is vibe and I really recommended it! I was so happy coming back Benihana again And had our same sweetest waitress Amy ( the best), she is amazing and really made my night! my kids said we have to come back Benihana every week to see amy! The food is great too, our chef Erick was very talented as well! Overall we enjoyed the whole experience here so much!

    Benihana - Chicago, ILResponded 5 days ago

    Dear Carolfoodie Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you and your family!

    Report
14. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service2ambience3

    Drinks dragged to come . Had to wait 20 minutes to get seated .

    Benihana - Chicago, ILResponded 5 days ago

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Great exsperence for our first time x

    Benihana - Chicago, ILResponded 5 days ago

    Dear Guest We are happy you enjoyed the experience! Come back soon!

    Report
16. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Worst Mother’s Day ever it we were seated and had to wait an hour to get drinks and make order. Almost everyone at the table were missing items off order and it just really slowed down the cooking. Couldn’t even get water refills the staff were apparently too busy. I had to see the manger several times. Then to make it worst they charged me for the missing items.

    Benihana - Chicago, ILResponded 5 days ago

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
17. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Todo estuvo excelente!

    Benihana - Chicago, ILResponded 5 days ago

    Dear Guest Thank you for your feedback! Come back soon!

    Report
18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    It was great , and the chef was amazing

    Benihana - Chicago, ILResponded 5 days ago

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
19. OT

    OpenTable Diner

    Chicago

    4 reviews

    1.0

    4 reviews

    Dined on May 8, 2022

    overall1food2service1ambience1

    Terrible experience. Extremely poor service. Had a reservation immediately when then opened and waited 30 minutes to be seated. Food service and waitress service was extremely slow. Salads came after the entree. The meal took almost 3 hours. An extreme disappointment. Will not be back to this location.

    Benihana - Chicago, ILResponded on May 12, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
20. OT

    OpenTable Diner

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on May 7, 2022

    overall3food5service2ambience3

    I have been eating at Benihana for over 30 years and this by far was the WORST service I have ever experienced. We were at the table for almost 30 minutes before we got drinks; it was my daughter’s birthday and she didn’t get her birthday song because they were so short staffed. The cook was outstanding and the food was delicious. However dining out is not just about the quality of the food. I am accustomed to an experience. DISAPPOINTING😞😞😞….

    Benihana - Chicago, ILResponded on May 12, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
21. FF

    FerasF

    Chicago

    2 reviews

    vip
    1.0

    2 reviews

    Dined on May 7, 2022

    overall1food1service1ambience1

    Very bad experience. We had the reservation, and still they had us wait for 45 mins and we had senior people with us. Then they had us sit with another group and only served us water. We waited for another 45mins and no one yet came to start offering food. We left without eating. Never go again, very disappointing

    Benihana - Chicago, ILResponded on May 9, 2022

    Dear FerasF We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Miranda was our server and it was amazing!

    Benihana - Chicago, ILResponded 5 days ago

    Dear Guest Thank you for leaving us positive feedback, come back soon!

    Report
23. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    1.0

    1 review

    Dined on May 7, 2022

    overall1food1service1ambience1

    It was horrible. After we’re we’re sat late, the soup and order were taken in an okay fashion. The drinks too a long time, our waters were never refilled and then it took another hour for the cook to come out to cook our food. The table next to us that we’re sat 30 minutes after had their cook come out before us. We went for my boyfriends birthday and they had us on the same meal so we were only given one rice, had to ask for separate dipping sauces, when we each ordered our own meal. Everyone at the table was complaining and the manager said that he couldn’t do much about it. I ordered a bottle of the highest end sake, to pass the time and liven things up, and he said they were out of everything …. After coming back twice… and gave me an apple flavored bottle that was horrible and retailed for $7.95. There was an entire cabinet of sake behind my head but I was too bewildered by the night to even complain. The food was not that enjoyable, WAY too much salt and I kept having to ask for my portion that I had ordered. Chicken was cooked first when it should have been last… and the list of things goes on and on. The entire night took over 3 hours and I paid over 200$ for horrible drinks, dinner and a manager that seemed like he didn’t care. I will not be going back to that location ever again and will encourage others not to go as well.

    Benihana - Chicago, ILResponded 3 days ago

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
24. C

    Carolfoodie

    Chicago

    1 review

    5.0

    1 review

    Dined on May 5, 2022

    overall5food5service5ambience5

    Yep,Benihana, Benihana!!!! One of best hibachi grills I have been around! I was here for my birthday with my family yesterday and we had wonderful experience! Our service was exceptional. Our amazing waitress Amy was more than knowledgeable about every detail of the menu and then some, she is very sweet and patient. We enjoyed our evening here and We will definitely come back Benihana Chicago again and see you again Amy!!!

    Benihana - Chicago, ILResponded on May 10, 2022

    Dear carolsm Thank you for celebrating your special occasion with the Benihana team!

    Report
25. OT

    OpenTable Diner

    Minneapolis

    1 review

    2.0

    1 review

    Dined on May 1, 2022

    overall2food3service2ambience3

    We had two young kids and were seated with another group with 2 young kids. We were seated at 5:30 on the dot. They started cooking around 6:15. Kids were getting very hungry by then. 3 kids ordered off kids menu which isn’t cooked on the hibachi. All the adults received their food and the 3 kids were still waiting for their meals. 3 hungry kids who didn’t receive their meals until one hour and 10 minutes after sitting down.

    Benihana - Chicago, ILResponded on May 3, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
26. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    1.0

    1 review

    Dined on May 1, 2022

    overall1food4service1ambience4

    Once seated took 40 minutes to get water and place drink orders The waitress angel noticed no one had come to check on our table so she helped us out Will never come back here again 3 hours dinner w 3 young kids I guess our waiter was MIA Host seated us and no communication between host and waiter Worst dinner experience of my life.

    Benihana - Chicago, ILResponded on May 3, 2022

    Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    I really enjoyed myself with my family! The cook was great,and the server was nice and polite.I will definitely be coming back soon!

    Benihana - Chicago, ILResponded on May 10, 2022

    Dear Guest Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
28. H

    Happywithfood

    Chicago

    12 reviews

    vip
    1.0

    12 reviews

    Dined on May 1, 2022

    overall1food2service1ambience1

    Kevin and Dolly were very rude to me ,Kevin was flirting with the girls on my table asking them if he should move me, my 13 year daughter and my service dog . He then ask me if I wanted to move to a different dining room where they don't cook in front of you. I said absolutely not then he asked the other ladies that he was flirting with, if they want him to remove me from the table. I really didn't want to make a big issue of it but I've been told I should send this to our attorney for discrimination not just because I'm Hispanic but because of my service dog. I have never in the 25 years plus of eating at Benihana's felt so discriminated. If you have cameras or audio in your dining area you can view of our interaction and you can see how rude and unprofessional they both were.

    Benihana - Chicago, ILResponded on May 12, 2022

    Dear Happywithfood on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
29. OT

    OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on April 30, 2022

    overall1food4service1ambience3

    Horrible service, I had a reservation had to wait 30 minutes for my table, 30 minutes for a server that didn’t want to work our table and 30 minutes for the check, management advised they couldn’t do anything. Honestly pass on this place. The only amazing thing here was our chef Guillermo! He was awesome, super quick, got there before my appetizer that arrived once I had finished my food.

    Benihana - Chicago, ILResponded on May 2, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
30. F

    Foodie

    1 review

    1.0

    1 review

    Dined on April 29, 2022

    overall1food4service3ambience2

    They gave us a hard time moving a reservation 30 mins back due to a party that didn’t end up coming in until 9:45. The manager was rude and I made the reservation specifying it was my birthday celebration and they didn’t ask if I had a certificate or do anything to celebrate my birthday. Would not recommend

    Benihana - Chicago, ILResponded on May 2, 2022

    Dear Foodie On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
31. RE

    RalphE

    1 review

    2.0

    1 review

    Dined on April 28, 2022

    overall2food3service4ambience4

    Our dinner lasted two hours. The orders were wrong. The sushi orders took the most amount of time.

    Benihana - Chicago, ILResponded on May 2, 2022

    Dear RalphE On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
32. E

    Essesq

    Detroit

    3 reviews

    vip
    1.0

    3 reviews

    Dined on April 25, 2022

    overall1food1service1ambience1

    Disgusting restaurant. Would never go back. I do not know which was worse: the food, the service, the other patrons or the condition of the restaurant itself.

    Benihana - Chicago, ILResponded on April 29, 2022

    Dear Essesq On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
33. BJ

    BrianaJ

    Chicago

    4 reviews

    1.0

    4 reviews

    Dined on April 24, 2022

    overall1food1service1ambience2

    My experience was not good, the food was not great, the amount of food that they give for so much money that they charge was ridiculous. They have a 10 minute grace period (which is understandable) however it still took 30 additional minutes to still be seated. No compensation whatsoever. The drinks were great if you didn’t ask for alcohol. The bartender Diana was really sweet though.

    Benihana - Chicago, ILResponded on April 26, 2022

    Dear BrianaJ On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
34. A

    Anne

    1 review

    3.0

    1 review

    Dined on April 24, 2022

    overall3food2service2ambience3

    Appeared to be short staffed. Service was extremely slow. The chef was boring. They forgot to cook my 9 year old niece's food. Very bad experience.

    Benihana - Chicago, ILResponded on April 26, 2022

    Dear Anne On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 23, 2022

    overall5food5service5ambience5

    Loved it first time there it was great!

    Benihana - Chicago, ILResponded on May 2, 2022

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
36. SR

    SamanthaR

    Greensboro

    1 review

    3.0

    1 review

    Dined on April 23, 2022

    overall3food3service2ambience2

    We waited about 20 minutes to be sat with a reservation. Then we got to the table, only to find out the others had been waiting 20 minutes to order. The people next to us paid for their drinks and left because it took so long. The food tasted good - but the portions were much much smaller than I remember. We felt bad because the cook kept dropping the equipment during the tricks and dropped the egg on the ground, then proceeded to try to crack it to cook it, but nothing came out. The drinks were very good! But would not come back after this experience.

    Benihana - Chicago, ILResponded on April 25, 2022

    Dear SamanthaR On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
37. AM

    AsiaM

    1 review

    5.0

    1 review

    Dined on April 22, 2022

    overall5food3service5ambience5

    Great service, Food could use more seasoning other than that great food, lovely atmosphere.

    Benihana - Chicago, ILResponded 5 days ago

    Dear AsiaM We are happy you enjoyed the experience! Come back soon!

    Report
38. OT

    OpenTable Diner

    Charlotte

    1 review

    vip
    1.0

    1 review

    Dined on April 19, 2022

    overall1food1service1ambience1

    Sat down at 6:00, waters came out at 6:40. We left so we didn’t miss reservations for our next event. Insanely slow. Terrible service.

    Benihana - Chicago, ILResponded on April 25, 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
39. SM

    ShenadeM

    1 review

    2.0

    1 review

    Dined on April 17, 2022

    overall2food4service1ambience3

    Waited two hours for our food as they lost our ticket. Our waitress was so lovely so fully understand it wasn't her fault.

    Benihana - Chicago, ILResponded on April 22, 2022

    Dear ShenadeM Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
40. m

    metalsman

    Chicago

    23 reviews

    vip
    3.0

    23 reviews

    Dined on April 17, 2022

    overall3food4service4ambience3

    Our server Santiago did a great job even though we experience very long delays and a late start to the meal.

    Benihana - Chicago, ILResponded on April 22, 2022

    Dear metalsman On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report