Bertucci's - Wayne

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1. PF

   PaulF

   1 review

   1.0

   1 review

   Dined on July 22, 2022

   overall1food1service1ambience1

   Loud. Wait staff loud to each other. My lasagna was cold in center. When I mentioned to server, she said, "would you like a box to heat it up at home"? "It is so hard to get the center cooked." I will not be returning.

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2. MA

   MarieA

   Philadelphia

   11 reviews

   5.0

   11 reviews

   Dined on June 12, 2022

   overall5food5service4ambience5

   lots of take out made the eat-in service a bit slow everyone was trying very hard.

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3. m

   meech31

   Philadelphia

   8 reviews

   4.0

   8 reviews

   Dined on June 11, 2022

   overall4food4service5ambience4

   Good selection of pizzas, which are large enough to feed four people.

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4. AS

   AvalonS

   New York Area

   6 reviews

   vip
   2.0

   6 reviews

   Dined on June 3, 2022

   overall2food3service1ambience3

   I felt sorry for staff as they were doing as much as they could but restaurant was clearly understaffed.

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5. VF

   VFkaren

   Philadelphia

   1 review

   2.0

   1 review

   Dined on May 30, 2022

   overall2food4service1ambience1

   Let's start with what was good: the food. They're consistent in their offerings and very good. Now the issues: 1 waitress, 1 cook, 1 front desk/take-out guy and 1 pizza cook/mgr. Dirty table so it was suggested we move to another (waitress had no time to waste wiping it). Waitress was doing it ALL (no runner, no bus boy). Brought oil for rolls 2x before remembering we wanted butter. Half pitcher of red sangria was either old or just brackish/bad. Couldn't ask for less pasta with my entree (there's always too much) because "the cook won't understand" so this is a real problem for people with allergies, etc. Never asked how things were, if we wanted anything else, why the sangria was nearly untouched. Coupon required manager who was hard to find. We tipped our waitress well because she was simply run ragged. Sadly, unless you're getting take out, don't bother. This isn't how it used to be. ps It was my birthday but since they never even looked at the reservation (there were 3 tables of people all night) that didn't get mentioned. All I would have liked was someone to say Happy Birthday, but no...

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6. BN

   BethN

   Philadelphia

   5 reviews

   vip
   1.0

   5 reviews

   Dined on May 24, 2022

   overall1food2service2ambience1

   We had a problem with our order and the manager told the server he didn’t want to talk to us. The noise level of the music was so loud you had to shout over it…we came to eat not for a concert. The food quality has gone down and the prices have increased…poor value overall.

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7. MH

   MaryH

   Philadelphia

   1 review

   vip
   1.0

   1 review

   Dined on April 23, 2022

   overall1food1service1ambience1

   We made a reservation on Open Table and arrived to find the dining room closed. Very disappointing. Bertucci's and Open Table should have communicated.

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8. m

   mattk

   Philadelphia

   3 reviews

   1.0

   3 reviews

   Dined on April 23, 2022

   overall1food1service1ambience1

   Can't really evaluate because when we arrived, the dining room was closed for dinner. The restaurant was open for take out. I checked the website, and it does not say they were closed. No explanation was posted.

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9. JF

   JoeFatanyatz

   Philadelphia

   9 reviews

   vip
   5.0

   9 reviews

   Dined on March 25, 2022

   overall5food4service5ambience5

   Bellissima

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10. SK

    SandraKr

    Philadelphia

    45 reviews

    vip
    5.0

    45 reviews

    Dined on February 26, 2022

    overall5food5service5ambience5

    Great service by server. Seated quickly, food delicious the chicken piccata and pizzas were amazing. Clean and friendly atmosphere.

    Bertucci's - WayneResponded on March 26, 2022Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

    Report
11. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 12, 2022

    overall1food1service5ambience3

    The staff were amazing and kind and very responsive, yet the food had no flavor and was just not edible taste wise.

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12. CG

    ConnieG

    Philadelphia

    1 review

    2.0

    1 review

    Dined on January 21, 2022

    overall2food3service2ambience4

    I asked the waitress for rigatoni with my chicken parmesan instead of spaghetti, but she came out with the spaghetti anyway. She blamed it on the kitchen staff. The waitress was very rude and really didn’t pay attention to things we were saying. I would certainly hope that the next time we go that we don’t get her. I almost didn’t give her a 20% tip, but I did. She was rude and didn’t seem like she cared about the customers. She wanted to get them/us in and out as soon as possible.

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13. J

    John

    Baltimore

    9 reviews

    5.0

    9 reviews

    Dined on December 3, 2021

    overall5food5service5ambience4

    Food and service was terrific.

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14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 7, 2021

    overall5food5service5ambience5

    Was very busy but the food arrived on time

    Bertucci's - WayneResponded on September 9, 2021Thank you! We look forward to welcoming you back to Bertucci's soon!

    Report
15. AD

    AmyD

    Philadelphia

    164 reviews

    vip
    4.0

    164 reviews

    Dined on May 30, 2021

    overall4food4service4ambience4

    I like Bertucci's. Very good food and service, wonderful warm rolls. The portion sizes are good so you can get 2 meals out of 1. I recommend Bertucci's for a nice evening out.

    Bertucci's - WayneResponded on June 2, 2021We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

    Report
16. DS

    DavidS

    Philadelphia

    9 reviews

    vip
    5.0

    9 reviews

    Dined on May 17, 2021

    overall5food5service4ambience4

    We love the pizzas at Bertuccis and have been enjoying them over many cities for the last three decades. Thanks for continuing to serve your customers well.

    Bertucci's - WayneResponded on May 20, 2021We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

    Report
17. b

    bethsreview

    Philadelphia

    22 reviews

    vip
    5.0

    22 reviews

    Dined on May 16, 2021

    overall5food5service5ambience3

    It's a great value. During Covid it is a bright spot.

    Bertucci's - WayneResponded on May 20, 2021Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

    Report
18. SS

    StuS

    Philadelphia

    1 review

    4.0

    1 review

    Dined on May 14, 2021

    overall4food4service4ambience3

    Good place for a casual Italian meal - nice menu selection, including pizza, pasta, calzones, salads, etc - friendly staff - off-street parking is also nice in this area

    Bertucci's - WayneResponded on May 20, 2021Thank you! We look forward to welcoming you back to Bertucci's soon!

    Report
19. BR

    BillR

    Jacksonville

    5 reviews

    vip
    3.0

    5 reviews

    Dined on May 9, 2021

    overall3food4service3ambience4

    Unfortunately they were short servers. The wait time with the reservation was almost 30 minutes. They had two servers working their butts off and they did a great job. The food was good I had the chicken parm which was very good, but they didn't have enough sauce for the pasta. Hopefully, they will get more employees as things come back. I will eat there again.

    Bertucci's - WayneResponded on May 20, 2021We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share this experience with our team in an effort to improve future guest experiences.

    Report
20. D

    Daylesford

    Philadelphia

    53 reviews

    vip
    5.0

    53 reviews

    Dined on May 9, 2021

    overall5food5service5ambience5

    Great pizza, great service. Breanna took good care of us, and we will be back again soon.

    Bertucci's - WayneResponded on May 20, 2021Thank you! We hope to see you at your nearest Bertucci's soon!

    Report
21. C

    Chris

    Philadelphia

    5 reviews

    5.0

    5 reviews

    Dined on April 17, 2021

    overall5food5service5ambience4

    The roadhouse salad with salmon was excellent. Service was good without being intrusive.

    Bertucci's - WayneResponded on April 22, 2021Thank you! We hope to see you at Bertucci's soon.

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22. OT

    OpenTable Diner

    Philadelphia

    8 reviews

    1.0

    8 reviews

    Dined on February 14, 2021

    overall1food1service2ambience4

    You could tell the food was pre-processes and the server had no personality...

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23. OT

    OpenTable Diner

    Philadelphia

    32 reviews

    vip
    4.0

    32 reviews

    Dined on February 14, 2021

    overall4food3service4ambience3

    Good family restaurant - pizza very good , the pasta fishes are just ok. Hostess was very personable !

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24. D

    Dinner

    Philadelphia

    12 reviews

    vip
    5.0

    12 reviews

    Dined on November 7, 2020

    overall5food5service5ambience5

    Delicious food, fast service, following Covid regulations. I highly recommend!

    Bertucci's - WayneResponded on November 11, 2020We're glad to safely serve you and look forward to welcoming you back again soon.

    Report
25. GR

    GalenR

    Philadelphia

    1 review

    4.0

    1 review

    Dined on October 27, 2020

    overall4food3service5ambience3

    Food was OK. My chicken Marsala was average. My wife's Ensalada was below average. The noise level was super high as workers were moving utility cards over tile floors. Our server, though, was fantastic. She worked diligently and was all about serving us well.

    Bertucci's - WayneResponded on October 30, 2020Thank you for dining with us. We appreciate your feedback as they highlight areas in need of improvement. We hope to welcome you back soon.

    Report
26. LH

    LaurieH

    1 review

    2.0

    1 review

    Dined on March 7, 2020

    overall2food3service3ambience2

    Bertuccis in Wayne needs to be redone. It’s looking dirty and dated.

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27. TC

    TurtleCricket

    Philadelphia

    11 reviews

    5.0

    11 reviews

    Dined on February 21, 2020

    overall5food5service5ambience5

    It was our office staff holiday party. Always a great time and delicious food. Never feel rushed.

    Bertucci's - WayneResponded on March 2, 2020We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.

    Report
28. TK

    TonyK

    Philadelphia

    2 reviews

    4.0

    2 reviews

    Dined on February 15, 2020

    overall4food4service4ambience4

    Friendly service. Food tasted fresh.

    Bertucci's - WayneResponded on February 18, 2020Thank you for choosing Bertucci's. We appreciate you for taking the time to review our restaurant.

    Report
29. BI

    BethI

    Philadelphia

    20 reviews

    vip
    3.0

    20 reviews

    Dined on February 15, 2020

    overall3food4service2ambience3

    We had a coupon to try a free pizza of the month which was quite good. The server was the only problem. He was inefficient. We asked for straws but never got them until my husband went to the bar himself to get them. Rolls were not brought out promptly like usual and had to ask for drink refills.

    Bertucci's - WayneResponded on February 18, 2020We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
30. B

    Bella

    Philadelphia

    15 reviews

    vip
    1.0

    15 reviews

    Dined on January 25, 2020

    overall1food2service2ambience1

    We use to come here all the time when my kids were little and always enjoyed the experience. Twenty years later, the pizza was just OK And the service was nothing to write home about. One of the servers was screaming obscenities in the kitchen and continue doing that as he walked past us as he placed a drink down on the table near us. The only thing that has not changed is the bread rolls. We decided it wasn’t worth it to come back again

    Bertucci's - WayneResponded on February 2, 2020Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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31. TC

    TandCouttodinnerin9

    Philadelphia

    66 reviews

    vip
    5.0

    66 reviews

    Dined on January 17, 2020

    overall5food5service5ambience4

    Pleasantly surprised by the taste and freshness of our dishes

    Bertucci's - WayneResponded on January 20, 2020Thank you! We look forward to welcoming you back to Bertucci's soon!

    Report
32. AD

    AmyD

    Philadelphia

    164 reviews

    vip
    4.0

    164 reviews

    Dined on December 8, 2019

    overall4food4service4ambience3

    I like the food, value and quality at Bertucci's. I was a bit disappointed that they closed the other room which is much quieter. But we were able to hear each other so it worked out fine. The food was good as was the service. I had a reservation even though we didn''t need one. I recommend Bertucci's for a nice meal out.

    Bertucci's - WayneResponded on December 11, 2019Thank you! We look forward to welcoming you back to Bertucci's soon!

    Report
33. MO

    MO11

    Philadelphia

    3 reviews

    3.0

    3 reviews

    Dined on December 7, 2019

    overall3food4service5ambience3

    Yolanda, our waitress, was wonderful. It took a long time for the food to arrive from the kitchen. We think that is because the restaurant had a lot of take out orders. But Yolanda took good care of our group.

    Bertucci's - WayneResponded on December 13, 2019We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
34. TQ

    TylerQ

    Philadelphia

    6 reviews

    5.0

    6 reviews

    Dined on November 8, 2019

    overall5food5service5ambience5

    Great restaurant, friendly service and delicious food.

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35. SS

    SherStone

    Philadelphia

    46 reviews

    vip
    1.0

    46 reviews

    Dined on November 1, 2019

    overall1food1service1ambience2

    This was my first trip to Bertucci’s and my last. I had a 7pm reservation, got there 6:50 and was immediately seated. Server took my drink order at 7:05. She was taking care of several tables and forgot to come back until we asked someone to get her. My drink had to be remade cause it sat for over 30 mins at the bar. The hot rolls were good but that’s the only food we had. After waiting 1 hour and 15 minutes for food...it came out cold, sent it back, called the Indian restaurant across the street, got up and told the guy who seated us that my drink was on them and walked out. The Indian food was delicious.

    Bertucci's - WayneResponded on November 5, 2019We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

    Report
36. RP

    RP4567

    New England

    2 reviews

    vip
    3.0

    2 reviews

    Dined on September 28, 2019

    overall3food3service2ambience1

    Didn’t honor reservation. Poorly managed. Say people with no reservation before people with them.

    Report
37. RC

    RichardC

    Philadelphia

    20 reviews

    1.0

    20 reviews

    Dined on September 20, 2019

    overall1food2service5ambience3

    elena, our server. was excellent. beyond that, the food took almost an hour to get to the table, and one member of our party got his food as the rest of us were finishing our dinners. dinners were barely warm, pasta was hard and tasteless. we are bertuccis regulars for many many years and cannot tell you how disappointing this last visit was. really horrible all around - except elena who did her best without any apparent support from the kitchen

    Bertucci's - WayneResponded on September 23, 2019Hello, Richard. Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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38. OT

    OpenTable Diner

    Philadelphia

    1 review

    1.0

    1 review

    Dined on July 26, 2019

    overall1food1service1ambience1

    Our dinner was cold and uncooked. They did remake it but took nothing off the bill. The booth had food all underneath it and the lights above the booth had clearly not been cleaned for a very long time. There was no bartender so all of the waitresses were making drinks and trying to serve. This place is a mismanaged mess. Avoid.

    Bertucci's - WayneResponded on July 29, 2019We are sorry to hear you had an unsatisfactory experience. We appreciate that you have taken the time to write to us, as there is always room for improvement!

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39. RG

    RetiredGourmet

    Philadelphia

    96 reviews

    vip
    4.0

    96 reviews

    Dined on July 23, 2019

    overall4food4service5ambience3

    Bertucci is our go-to place when we don't feel like fixing a meal at home. We have our favorite dishes that are reliably good; and we have our favorite server at the restaurant near us.

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40. R

    Ruth

    1 review

    3.0

    1 review

    Dined on May 12, 2019

    overall3food1service5ambience4

    I ordered the lemon chicken piccata meal. It’s something I have been getting from there for about 10years. This past Sunday, it was the worst I ever had. It was so dry. I didn’t dare to say anything because it was Mother’s day and I always hate to be that person. I didn’t enjoy my meal at all. Was very disappointed.

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