BRIO Tuscan Grille - Miami - The Falls
Food was undercooked and for some in the group tasteless. Considering that the restaurant was completely empty, service was slow. It’ll be a long time, if at all, before I consider going back to Brio.
We sat outside because it was nice weather. The service was slow and maybe understaffed? By the time i got my first drink, it was completely watered down. When we got our food, it was just plain. It started to rain so we didn’t get desert, but the patio looked beautifully lit.
Restaurant was very flexible in switching our sitting from inside to outside. Food and service was good. Staff was very accommodating and pleasant. A delightful dining experience.
they were out of one of the brunch drink specials and then refused to provide a reasonable replacement. The espresso machine didn't work and they didn't offer to comp us our dessert---dessert isn't ideal without coffee. there was a group of drunks (party of over 30) INSIDE and not using a private room. It was so loud that we couldn't hear ourselves talking.
Great food and great service
we went to dinner to celebrate my boyfriend's birthday and talk to them so that after dinner they would sing to him by surprise happy birhday with some dessert with a candle and they forgot that detail of the night! for me an error in the service in that aspect because I could not during the dinner get up to remind the waitress because my boyfriend was going to realize. finally we asked for the account and I left very dissatisfied when I saw that they had not come. Food excellent,the attention leaves something to be desired.
Not a good idea with small kids on a weekend evening! Took over an hour for the food to arrive.
The food was really bad. The chicken limone was tasteless; a hint of lemon taste and no seasoning. The carbonara was totally dry; no creamy sauce present. The men’s room was really dirty.
Very nice family atmosphere great service thanks...
Great bar, great wait staff, good food, quick service. I'd like to see a slightly larger menu selection.
Very tasty food!
Food was good and fairly priced. The only complain was we were sitting outside and where they keep the trash and empty lates - such area especially around the floor was very dirty.
Manager should make sure such is in a proper condition and clean.
Service is going down
We have been going to this Brio on a regular basis since it opened years ago and we keep going back because we love everything about it. BUT this past weekend was absolutely the worst experience we have had. We always dine with our best friends, and we always bring wine because my friends are wine experts. As soon as we asked William to uncork the bottle, there was an attitude. We then explained we were in no hurry but within 10 minutes he returned to the table 4 times asking if we were ready to order. When we were ready to order, we explained we were going to take advantage of the Buy One Get One deal (they brought back everyone's faves) and another ho hum attitude. After ordering it took over 35 minutes for the meals to come!! We tried to flag him down as he ran all around us but finally the manager came over to explain that the problem was the beef medallions had been overcooked and they were in the process of re-making all our meals. I didn't believe this but ... Another 15 minutes went by and I happened to look up and I saw the runners take plates from under the warming lights! 3 meals had been sitting there for god knows how long! Mine came with mashed potatoes and the insides were cold.
Obviously not redone. The only decent plate was the beef medallions that were apparently remade as the manager said. What really gets me upset is lack of any compensation for the poor service, the below standard food, and the overall crappy experience for the entire evening. AND the waiter, William, had the nerve! to question the tips we left at the end of the meal!! He's lucky I didn't have the manager come over again! Yes, we'll back, but I believe more should have been done to improve our experience for that evening.
Brio’s food is very good and the have some good promotions that are excellent for their repeat customers.
Perfect and consistently good
We really wanted to like this restaurant but while our server was super nice, he was t around much to refill glasses, and was too busy serving too many tables to bring us linens and plates for appetizers. The pasta Alfredo has no Alfredo sauce and we ended up getting napkins from the bar as linens were never provided. Was disappointed ☹️
Went for Valentines day with my girlfriend. I know they were slammed. But it seems they weren't fully prepared. Needed more servers on. Service lacked due to poor management choices. Ran out of all the good bread chips etc... got one drink order in. Took 45 min. To get food. Never asked to refill cocktails or water. Not servers fault. Well not entirely.
This being said. They do have great food and for the value. Will keep coming back.
My husband and I had a really good time. Thanks so much
They change the menu and didn’t like it at all. The cream brulee was not good like the ine before
Changed menu and took away many of the best options. Hopefully, they will see the error of their ways and change it back. Server was rude to top it off.
Ambiance & food was perfect. Drinks & food are always done just right.
Love to dine here. Fond memories of wonderful meals.
The food was not as good as other BRIO restaurants.... the steak wasn’t good and the sides appetizer were both disappointing. The service was great as always with all BRIO restaurants but the food wasn’t good.
We had a great time , our server Gabby was very friendly.
I have never felt so bad in a restaurant the waiter was rude unpolite and very unprecise, I was embareced by the poor treatment received.
The waiter was so rude that I used his examples to teach my kids how not to treath clients.
It will be a very bad memory to me and my family.
Server rushed our party of 4, picked up plates when one person wasn’t done eating and then gave it back after he had put other peoples plates on top of his, didn’t offer desert to anyone else at our table, only gave desert to birthday person, overcharged us and had to have him correct it, really, really RUSHED us through the entire dinner. We sat outside and was placed next to a clean up station, very noisy.
I had made a reservation and asked for a nice table as it was our son’s birthday and asked for a cake for him. I was told you sing happy bday but after the fact found out differently.
We won’t be back.
Great food and service!
We had a group of ten. The waiter came to take the order at average rate. The rest of the night service was very slow.
New Years Day outing with family. First of all we were seated and there were no plates or silverware on the table. Bread and butter were served and still no plates or silverware. We had to ask. Second our cocktails took 25 minutes to be Sever to us and the place was not busy. When we got our Martini they were warm and the glasses were all wet because the seem to have been cold and now they had condensation. Also food was bland and bathrooms were dirty.
Mal servicio en general. No recomendable en los días festivos como el 31 de diciembre. Mucha desorganización. Y poco personal trabajando. Para nada me gusto. No volvería a reservar con ellos
Great food, great service and ambiance as well. We went to Brio the Falls for Happy New Years Eve and had a wonderful time.
One word describes it: DISAPPOINTING
We’ve been to Rio at The Falls many times and it felt like another restaurant. The service was extremely slow for a restaurant that wasn’t packed. Our first drink order took mores than 10 minutes to arrive and much later the appetizers. The Shrimp and eggplant appetizer was fine but the tomato-mozzarella had a piece of hair in it which our friend notice after we had take a few bites each from it. They removed it from the bill. From the four meals two were good. On one that had chicken the potatoes were cold. My mushroom ravioli used to come with a sauce but this time was completely dried. The waiter said that the restaurant was moving into a more Tuscan style. I asked for some sauce, but it never came. My wife asked for a glass of Pinot Grigio with the main dish but it showed up after she had finished the meal. We had to constantly remind the waiters to remove empty plates and glasses from the table. The seemed indifferent to how messy the table looked which is so basic in restaurant service. The floor around us in a few tables was not cleaned. Everything seems a miss, our friend asked for pepper since the one on the table was empty. He brought another one and was also empty. It seemed like a bad joke. We decided not to order desserts. The main waiter helping was was polite but even he acknowledged that the service was not going well and apologized. Brio at The Falls is what used to be a good restaurant that I don’t know how had turned into a mess. The waiter casually mentioned that they had been acquired by a new company. The staff doesn’t seem to be in sync and it looks like a place poorly run. I’m very disappointed because Brio was kind of a safe place to go and be sure we would get great food with good service. NOT ANYMORE. WE ARE NOT LIKELY TO VISIT THEM IN FUTURE AND WILL NOT RECOMMEND THEM WAS WE USED TO. Two Thumbs Down!!!!
One of my favorites and no longer available was: Pasta Pesto was from the lighter menu (550 calories) that had angel hair pasta, grilled chicken, caramelized onions, spinach, tomatoes, red peppers, feta, basil in the light pesto sauce.
It is not replaced with:
Chicken Pesto Spaghetti (Pasta Pesto)18.00
Grilled chicken and fresh spinach tossed in a light fresh pesto, topped with shaved Grana Padano Zanetti (920 cal)
Also I LOVED the Salmon Fresca which is no longer available:
Grilled Salmon Fresca
2 3-4oz salmon filets
1 bunch of asparagus
1 large sweet potato
1 cup cherry or grape tomatoes (I used heirloom tomatoes from Trader Joe's)
2 Tbs. crumbled low fat feta cheese
2 servings pesto vinaigrette (recipe below)
2 servings balsamic glaze (recipe below)
Also my husband has always claimed the Brio Steak salad was the best he has ever had compared to other restaurants. Only to order it and find out they now serve the steak COLD. Man was THAT a disappointment.
It seems to be that they have simplified the menu to simplify the work for the staff. But at the expense of quality healthy food. I am SOOOOO disappointed.
Food came out cold but server never checked on us so we couldn’t let anyone know. We were sitting outside and pigeon stepped on our flatbread pizza. The hostess noticed but never had it taken off my bill
We use to love Brio's. However last couple of times service has been erratic and slow. Food is not what it used to be....food is not terrible...but average. You don't have enough servers. Took waiter long time to come and take our order. No one should sit and wait so long for basic services. I admit the waiter was nice and courteous. And when I tried to put my visit on the Brio app online...couldn't do so. Your service has really dropped.
Great food and value. Dined outdoors at the bar on a beautiful South FL evening.
They changes the whole menue . They replaced everything. Took out my favorite foods and replaced it with in my opinion with shitti ones. Smaller portions for the same price.