BRIO Tuscan Grille - Southlake - Southlake Town Square
Disappointing results from most recent visit, a luncheon celebration for six. Do not know if chef or management or both have changed, but the food was noticeably less tasty and the service far from its former excellence. This was the case for both appetizers and entrees. The server lacked training required for a high caliber restaurant.
New menu, not as good as it used to be.
Our waiter ignored us ...we had to ask someone to bring sauce for pasta, fill water and he never came back to take our wine order. The pasta was dry and cold.
I tried to flag him down three times as he walked by and was falling all over the table behind us. He never even came back to ask us if we wanted dessert. Terrible experience and it was our 12th year anniversary and where we had spent our first date/ dinner there.
Very good service and delicious food.
After enjoying this restaurant regularly for almost 18 years in both Southlake and Nevada - I am very disappointed with the new ownership’s menu changes and deletions. Calamari which was a top appetizer has been changed in quality and style negatively. Now thick rubber bands in a heavy coating. No more Bruschetta- none! A favorite appetizer! It’s becoming another version and twin sister of Olive Garden. Sad for such a beautiful atmosphere and long time local premiere restaurant. Service staff was still of good quality.
Celebrating my mother’s 87th birthday. She loves it there & chose BRIO. All of the staff were very friendly & accommodating. The food was excellent as well!
Food was fantastic our server Andrew was the best. We had our 2 young Grandkids and he made our night perfect. He was the best. Thank you.
Bar tender was very nice and welcoming. Some regulars made an appoint to introduce us to some of their favorite staff. That was very nice and pleasant.
Excellent waiter experience. Lunch specials were very good.
It was way too cold in the restaurant. When we complained to the waiter, he said that others had also complained and that he had told his manager about the complaints. I was never able to take my coat off during the entire meal. When I complained a second time, I suggested that the manager come over to our table, but that never happened. The food, as always, was excellent, and our waiter was very friendly and helpful. I just cannot help wondering why the restaurant was being kept so chilly.
We feel like Brio offers a nice, relaxing dinner experience. It is a good value for the ambiance, service and food.
Serivice was ok, our server was given a big top in the back, and disappeared. When we grabbed a FOH worker and asked for some coffee he reassured us he wasn’t a server 🙄 with some coaxing we were able to get him to grab a server.
This was our second time here and we loved everything!
Great service ! Food was really good. I recommend this place for early dinner before it gets too crowded.
Always a special occasion when you dine at Brio!
Always great atmosphere, food, and service! The weather was warmer and we sat outside on the patio!
Nice selection of food and great service by our waiter Justin. Some lunch sizes are available but, if you order full size, more than enough to take home.
Great food. Wait staff was extremely nice and attentive.
Fantastic food. Have been there twice in a few weeks. Great service. Cant wait to go back
Great food in an upscale restaurant. The prices are a little higher than you might anticipate, but the food is really, really good. The main dining room is one open room with lots of hard surfaces, so the noise levels are really high which can make conversation really difficult if you have even a small amount of hearing impairment.
Overall a good experience. However, we were seated close to an outside door at the rear of the restaurant and every time the door was opened extremely cold air rushed in, temps were in the low 30's. Poor planning on the part of the restaurant. Plus I noted in my reservation this was celebrating a special event (birthday) and the restaurant offered no special service.
The restaurant was lovely for dinner on a Saturday evening. We chose to have a glass of wine seated at the bar and then just decided to have our meal there as well. We were grateful to be able to use a coupon for buy one get one free on a guest favorite that had been removed from the menu and then brought back. The Salmon Fresca is one of the best meals Brio serves. The speed of getting our food and drinks was very fast and the server was friendly. This is why we are regular customers here.
Awesome place to have a nice date night! The atmosphere is amazing, service is GREAT, and food was delicious! Definitely going back again!
Paige our waitress was amazing. She gave suggestions on what I would like and loved it! I was pleased,
we had a perfect seat by the window for our date night! Was nice and warm, on a cold night and quite too. Which is a plus, loud restaurants don't make me real happy.
Great food and service!
Excellent meal and pleasant dining experience.
After being regulars at Brio’s Southlake we were told that some of our favorite dishes had disappeared. So we stopped our patronage.
To our great surprise one of those dishes (Chicken Marsala) was brought back. So we visited again and as always - service was fine. We are still disappointed that the best Pork Chop dish in town was still missing and so was the outstanding Shrimp Bruschetta.
To our other surprise, my daughter order some additional Marsala sauce and it was charged at $3.95 for a tiny cup. Not what I was expecting from Brio’s.
Justin our server was a great guy. Friendly, knowledgeable, and great at his job. Atmosphere was as expected, nice. Food however, fell very short of my expectation. I’m sure the chefs were tired and complacent.
Overall, a very good experience. Food prices were very good considering the quality of the food. Service was good, maybe a little slow but it was super busy. I would definitely go back.
From food to service, BRIO never disappoints. My girlfriend and I have a Birthday lunch each year at BRIO. We love this restaurant because you can ACTUALLY have a conversation! My husband and I have brought clients here for the same reason, low noise level, great food and great service. We will be back!
Great food at a good value. We each ordered something different and every entree was excellent!
Our family often chooses Brios in Southlake for family celebrations. The greeters and wait staff are attentive without being intrusive.
The food is outstanding! Lobster Bisque and Chicken Limone are family favorites.
We always enjoy our dining experience at this restaurant.
We ordered a brunch item and soup and salad. I was still eating and the wait staff took the bread and butter plate with bread I was eating on it without asking. My friend is picky about how her eggs are cooked. When she was eating them, the wait staff asked how they were cooked. When my friend said a bit too much. She offered to have them redone, but friend choose to eat them as is. A few minutes later we saw our wait staff offering to grate cheese on another customer’s eggs. That probably would have made my friend happy, but wasn’t offered.
From the outset, the inexperienced host staff absent adult supervision made us wait over an hour past our 15 minute early arrival time. Finally we got a manager to intervene, who proceeded without apology, to seat us a a table adjacent to the food prep line. The waiter, Bradley, also inexperienced, proceeded to do less than a good job although he tried. Finally the food was served out of sequence and was terrible.
I will never again go to a BRIO restaurant. As an avid user of Open Table, I would strongly recommend you drop this worthless restaurant chain from your system.
Very crowded, had to wait almost 15 min after arriving on time for our reservation.
Service was good - though had to wait longer than usual for waters and bread basket.
Split the wedge salad. They took the lobster risotto off the menu (sad face) I ordered the shrimp and lobster fettuccine instead. Generous portion and perfect on the sauce. My husband ordered the center cut filet served green beans & roasted potatoes.
We will be back!
Food was excellent. Ambiance was perfect. Service was a bit slow and unresponsive for the time of day. 5:15 PM on Saturday.
Excellent. Best Crab cake in Southlake. Consistently great food and service. We will be back - would recommend highly.
Server was having an off night I think. Made a mess of our bread when he first walked up, then he got one of our starters wrong...he seemed a little overwhelmed at times. The bar scene behind me (glass wall separated main area from bar) was very loud...the acoustics made the voices on the other side sound like they were physically right behind me, must be the way ceiling is shaped...food was ok, but it has been better in times past.
Changed menu recently. Quite boring choices not as good as it used to be
Glad to see some of our favorites back on the menu! Andrew or server was very attentive and professional.