Burntwood Tavern - Gulf Coast Town Center

Sort by

Filters

1. D

   Dennis

   Naples

   1 review

   4.0

   1 review

   Dined on May 8, 2022

   overall4food4service5ambience3

   Waitress was excellent. Improved the whole experience.

   Report
2. L

   Lenny43

   San Francisco

   1 review

   3.0

   1 review

   Dined on May 8, 2022

   overall3food5service4ambience3

   All of the floors were very slippery. Bathrooms were very dirty. Staff was great and food was good. The other items need attention. We had a 1:00pm Reservation.

   Report
3. MC

   MichaelC

   Naples

   1 review

   3.0

   1 review

   Dined on May 8, 2022

   overall3food3service4ambience4

   Most of the buffet food was overcooked or just warming too long. Especially noticeable were the eggs benedict.

   Report
4. JG

   JuanG

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience5

   Excelente services. Will recomend and came back. Large variety of food. Just love it.

   Report
5. T

   Tbear

   Naples

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food4service5ambience4

   Good experience

   Report
6. C

   Cristalg

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience5

   Love it. We went for mothers day brunch and I didn't dissapoint. Food was absolutly amaizing.

   Report
7. W

   kWeb

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience5

   Great Mother’s Day atmosphere with live music. Food was really good.

   Report
8. MM

   MelissaM

   Naples

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food1service1ambience1

   I had Mother’s Day brunch reservations for standard seating because my mom can’t do high top for health reasons. We were seated at a high top. I addressed the issue and was told the reservations had no notes regarding seating. My mom tried to seat at the table and couldn’t. After several attempts she got emotional. The only option the restaurant gave was to wait 1-1.5 hrs for a standard table. My mom was upset and I found this unacceptable. We made reservations through Open Table which required a seating preference. These reservations were made weeks in advance. It was my mom’s first Mothers Day since my grandmother passed away and I was hoping to make it special. Her leaving in tears was not how I planned it. My husband reached out to the restaurant with no response. I felt that the restaurant could have done more, especially because this was their error. What I saw of the brunch looked excellent, unfortunately customer service was not.

   Report
9. w

   wineaux

   Jacksonville

   22 reviews

   3.0

   22 reviews

   Dined on May 6, 2022

   overall3food2service1ambience4

   Food was too salty. Drinks were very good.

   Report
10. LC

    LaurelC

    Naples

    7 reviews

    4.0

    7 reviews

    Dined on May 5, 2022

    overall4food5service3ambience5

    The service was slow but the food was great

    Report
11. KR

    KristenR

    Naples

    1 review

    4.0

    1 review

    Dined on April 29, 2022

    overall4food4service5ambience5

    Great burgers, excellent service, and nice atmosphere.

    Report
12. b

    barrym

    Chicago

    41 reviews

    vip
    4.0

    41 reviews

    Dined on April 23, 2022

    overall4food4service3ambience5

    Great food and drinks but like everywhere else they are short staffed so you need to be patient. Overall I love the place!

    Report
13. B

    Barb

    Naples

    15 reviews

    2.0

    15 reviews

    Dined on April 20, 2022

    overall2food2service1ambience1

    The restaurant is obviously understaffed. It took over an hour for our entrees to be delivered after ordering. The food was mediocre at best. My burger was over cooked, the fries were moist and soggy. Half the restaurant’s tables were empty, but it was very noisy. Our server was very nice, but the slow kitchen service was beyond her control.

    Report
14. CT

    ClayT

    Naples

    1 review

    5.0

    1 review

    Dined on April 18, 2022

    overall5food5service5ambience5

    Good food, laid-back but attentive service & pretty cool decor/ambiance.

    Report
15. BL

    BrentL

    Naples

    1 review

    2.0

    1 review

    Dined on April 18, 2022

    overall2food2service3ambience2

    We arrived on time at 12:15. They couldn’t find my reservation. I showed them my email confirmation..they found a table way in the back for us. Eggs Benedict was hard as a rock. Food was cold. Prime rib was okay … will not return.

    Report
16. S

    Steve

    Naples

    13 reviews

    4.0

    13 reviews

    Dined on April 17, 2022

    overall4food4service5ambience4

    Service was great. Really enjoyed the Chicken Milanese and Tortelloni.

    Report
17. KM

    KMTO

    Naples

    14 reviews

    5.0

    14 reviews

    Dined on April 17, 2022

    overall5food5service5ambience4

    Easter Sunday Brunch, good selection for the reasonable price. Food could have been a little hotter, but all in all it was a good meal.

    Report
18. F

    Floridamama

    1 review

    3.0

    1 review

    Dined on April 17, 2022

    overall3food4service2ambience3

    Love that the kids can play outside. Service was slow and inexperienced. Had to ask multiple times for silverware sand water. Food was ok.

    Report
19. SM

    SuzM

    New England

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food4service5ambience5

    Lovely Easter buffet with a nice variety of menu selections. Staff was extremely friendly and attentive. We look forward to returning again.

    Report
20. TD

    TomD

    Minneapolis

    6 reviews

    5.0

    6 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    Amazing brunch! We will come again next year!

    Report
21. GT

    GeorgeT

    Naples

    4 reviews

    4.0

    4 reviews

    Dined on April 16, 2022

    overall4food4service5ambience4

    Nice evening good service

    Report
22. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on April 10, 2022

    overall5food5service5ambience5

    Everything was incredible. The food was delicious, the staff was kind and attentive and the setting was fun. Cannot wait to go back!

    Report
23. JD

    JeffreyD

    Orlando

    3 reviews

    vip
    4.0

    3 reviews

    Dined on April 9, 2022

    overall4food4service5ambience4

    Good food, great service. Would go back again. Great craft beer selection on tap

    Report
24. NN

    New2Nashville

    Nashville

    4 reviews

    4.0

    4 reviews

    Dined on April 8, 2022

    overall4food3service4ambience3

    Stopped for dinner after flying in to RSW. The food was average, service was good. Might stop against n sometime, but there are lots of other options in that area too.

    Report
25. MT

    MichaelT

    Indiana

    2 reviews

    4.0

    2 reviews

    Dined on April 1, 2022

    overall4food5service5ambience5

    Food and service were great. Booth seating - booths are way too small

    Report
26. JD

    JeffD

    St. Louis

    1 review

    4.0

    1 review

    Dined on March 31, 2022

    overall4food5service5ambience4

    Tavern Tater Tots were amazing and the Burntwood burger was perfect

    Report
27. LF

    LindaF

    Charlotte

    13 reviews

    vip
    3.0

    13 reviews

    Dined on March 30, 2022

    overall3food3service4ambience3

    These are difficult times and we appreciate it but it took 10 minutes to get a drink at the bar. Plus the bar surface was all sticky and there was a young man just standing around. We had to ask him to wipe it down for us. As for dinner, my fish was good but my husband did not like the smashburger at all. Waitress was great

    Report
28. J

    Jonca

    Naples

    6 reviews

    3.0

    6 reviews

    Dined on March 29, 2022

    overall3food3service2ambience2

    It was lunch time -- left at entrance long amount of time due to very low staffing. Few people there but more than 2 waitstaff could manage well. Food was pricey for quality. Did love the crispy shrimp taco app!

    Report
29. CG

    CurtG

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on March 27, 2022

    overall5food4service4ambience4

    Quality food at nice prices. Outside dining is relaxing. Great for kids too!

    Report
30. DR

    DublinRes

    Naples

    1 review

    4.0

    1 review

    Dined on March 26, 2022

    overall4food3service4ambience3

    I had the steak salad and ask for it to be cooked “medium “, but it was more to medium well and well. Sat at a booth and the seat seemed a little low. Since I am a short person, so it was a little uncomfortable.

    Report
31. IA

    IanA

    Minneapolis

    1 review

    vip
    3.0

    1 review

    Dined on March 26, 2022

    overall3food2service3ambience3

    I ordered a chicken milanese but the chicken was burnt. I ask Ed the server to replace it but see came with an empty plate and took the chicken but left the potatoes and tomatoes behind. She then later came with a new chicken but at that time, the potatoes were cold and the chicken was one more time over cooked. My wife and I will think twice before considering eating again at this restaurant.

    Report
32. AM

    AlleyM

    1 review

    5.0

    1 review

    Dined on March 26, 2022

    overall5food5service5ambience4

    Great Value, especially during Happy Hour. Great Service Great Food

    Report
33. TM

    TomM

    Columbus

    2 reviews

    4.0

    2 reviews

    Dined on March 25, 2022

    overall4food4service4ambience4

    Great hostess, took us right away and sat us at our table. Had a wait a bit to get someone to take our drink order. Once they did it was served fast. Placed order and food was out almost too fast. Food was good and for a good value. Only issue was getting a second drink took too long. Almost got up and went to the bar but it finally arrive. Nice touch at the end with a glass of Champaign for date night. Thx

    Report
34. g

    goin4it

    Detroit

    18 reviews

    vip
    4.0

    18 reviews

    Dined on March 25, 2022

    overall4food4service4ambience5

    Good food. Generous portions. Great value for the money.

    Report
35. g

    gregp

    Manitoba

    1 review

    5.0

    1 review

    Dined on March 24, 2022

    overall5food5service5ambience4

    Neighborhood bar and restaurant. Good service Good Food. Short menu which is ok.

    Report
36. ER

    ERNESTP

    Naples

    7 reviews

    vip
    1.0

    7 reviews

    Dined on March 21, 2022

    overall1food1service1ambience3

    2 people in our party ordered chicken milenase. Both came out burned black. 1 said to server this is burned. The server said she thought it looked darker than usual. Manager came over and said "its supposed to be crispy. I said yes but not burned black". I have had milenase of many meat variarions. Always a nice brown crust. NEVER BLACK. He did take it back and took it off the bill. Not customer service at its best when you try to convince customer the dish is cooked correctly. I may not be a chef but i can tell qhen food is not cooked properly.

    Report
37. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on March 20, 2022

    overall5food5service5ambience5

    Four of us met for Sunday brunch and had salads and burgers. We were all very happy with the food, service and outdoor dining. There was also a guitarist playing very nice background music. It was a great dining experience!

    Report
38. H

    Hector

    Naples

    17 reviews

    5.0

    17 reviews

    Dined on March 19, 2022

    overall5food5service5ambience5

    Great evening!

    Report
39. MT

    MiTraveler14

    Tampa

    34 reviews

    vip
    3.0

    34 reviews

    Dined on March 18, 2022

    overall3food2service5ambience4

    Cod sandwich was great. Salmon was inedible (fishy and strange texture for salmon). Fries were excellent. Not charged for salmon meal. Good response to complaint.

    Report
40. AR

    AnnaR

    Indiana

    7 reviews

    vip
    5.0

    7 reviews

    Dined on March 17, 2022

    overall5food5service5ambience5

    We really enjoyed the atmosphere, seating and the service was great! Definitely will become regulars here.

    Report