Mastro's Ocean Club - Boston
Not staffed correctly the night just took too long, from the cocktail waitress stating the bar is backed up so I’m not going to take a drink order form you right now, to the reservation being 20 minutes late and the waitress no where to be found at times. My 5th time going , probably won’t go back
Our server basically forgot about us and the busboy took care of us
Best place in Boston !! See Chris at the bar, best Martini you’ll ever have.
Everything was perfect - delicious food and truly exceptional service! A bit loud, but to be expected on a Saturday night.
Beautiful restaurant right on the water with great views and wonderful service. But really expensive and the steaks are not the best. My husband and I had the filets and they just didn’t have a lot of flavor. Watch out for the specialty cocktails! Totally overpriced at $26! We had a very nice time but entire meal was overpriced for average food.
I have been to the Mastros in Scottsdale AZ and was looking forward to the Boston location.
It did not disappoint! Very accommodating! Food was fantastic! Waitress Sara was great! Manager came over to check in on us! Will definitely return.
Thank you Mastros!
Suzanne & Dale
Beautiful place with amazing food!
I really enjoyed my first experience at Mastro's. Perfect for a date night. My lady loves the Dream Berries martini, and I quite enjoyed the Hennessy Sidecar. I had the filet - my lady had the chicken. Not the best filet I've ever had, but still very good. Love the Lobster Mashed Potatoes, and the butter cake was incredible - really it's enough for 4 people. Definitely going back!
Expensive and large portions.. food always good
The food and service was mediocre. Very disappointing especially for the price.
We arrived early for our 8:15 reservation and were asked to hang out at the bar. They would come get us in ~15 minutes.
We had a drink and about 40 minutes went by. I returned to the desk to ask about seating and we were told our table was ready.
From that point forward things were wonderful. Exceeded our expectations. Mark our waiter was fantastic.
Thank you for a great experience.
We were first timers for Valentine’s Day. Mastro’s insisted on taking a credit card number to hold the reservation- but there was no secure way to provide the number. We had to either write it down or call it in (vs a secure website). For Valentines Day, I was told that the restaurant brought in extra tables and placed them in less than ideal spaces (our waiter shared this during our meal). Our table was against a column near the kitchen with a blocked water view. While the food was good (I had the grilled Sea bass and it was amazing; the foie gras was disappointing; the drinks were divine; the warm butter cake was delicious), I couldn’t believe the price tag of dinner particularly given where we were seated. If you choose to dine at Mastros, be sure to request a window seat!
Really enjoyed the food and the exclusive Savignon Blanc from Marlboro (by the glass). Our service was superb in making sure we made the proper food and wine selections.
Great meal and service experience. Very quiet Monday evening. Server was very personable and knowledgeable.
Every time we go.... our expectations are exceeded... from the hostesses/coat room attendees/ outstanding waiter Mark /waitstaff + management... ALWAYS focused on complete customer service & high satisfaction... and they deliver!!!
Too noisy, busy, bad lighting, very deep seats. Uncomfortable.
Mastro's Boston is great just like all other Mastro's around the country
We had an amazing meal with the most wonderful server. Everything was perfect! Awesome martinis, great apps and my steak was a perfect 10! Our server was over the top. Sorry I forget her name. She was an Asian woman who couldn't do enough for us. This is one of the best meals we have had in a long time and we eat out close to 7 nights a week! This is definitely my favorite restaurant on the Boston waterfront!!
Long wait for our drinks.
The table broke for the guests next to us.
The group of grown men next to us were attempting to break their wine glasses by smashing them together.
A group came in with their ski gear after a day of skiing. They never took off their coats while they ate. I thought there was a dress code?
The food was great, though!
Amazing in every way
It was our first time at Mastro's. Our waitress was friendly and very helpful as far as recommending drinks and food. We both were celebrating birthday's. They brought out an amazing dessert to celebrate our birthdays. I can't recommend this restaurant enough if you're looking for a fine dining place. The views are incredible also. I'm looking forward to returning soon.
Absolutely the worst experience I have ever had at a restaurant. The only redeeming party of the experience was our waitress. The management staff is an absolute joke there. Will never go back.
Went with three couples. Shared the seafood tower it was excellent. Chowder was great. Steaks were excellent. My favorite steak house in Boston.
Great food and ambiance! The waitstaff was superb and accommodating and we appreciated all of their kindness.
We come here for every special occasion. Our waiter Kevin was absolutely amazing. He made our experience memorable, and smooth sailing. Our food was delicious l, however we ordered the Alaskan king crab truffle gnocchi and only ate a small bit of it since we always enjoy the leftovers of this dish. We had finished our steak and a few bussers came to clear, I looked at the table and saw someone had taken our 3/4 full gnocchi away. We told the busser at our table we wanted that to go, so she chased after the other busser to the kitchen. The busser didn’t even ask if we were finished, and it was literally full. It’s a $35 side dish so it’s very rude to just take it away. The busser came back with a small To go box and when we checked the next day it was clear most of the gnocchi had been thrown out and they just put in the box what they could save. Please make sure bussers ask before taking full plates of food.
Completely love everything about this restaurant!!
Service was slow even though the room was only half full when we were seated. My wife asked for filet to be medium well but was still too red. Waiter offered to take it back but then everything else would have been cold. Also too expensive for ordinary food.
Service was excellent. Food was delicious. The cake, however, was found to be very distasteful by all 8 of us. Very surprising they’d serve a birthday cake that’s way below their standards and our expectations.
Wonderful experience! From the hostesses, bus women and men, and our waiter they were all amazing! The restaurant actually paid attention that it was my boyfriends birthday which most restaurants do not when I write something when making the reservation. They gave him a birthday card and even wrote his name on the dessert. The food was amazing and our waiter was so helpful in making our food choices. Overall fantastic experience over all! Would definitely recommend!
In the tradition of Mastro's it did not disappoint. The food is delicious, portions are generous and service is impeccable. On the down side it is quite pricey and can be very noisy, especially when there is live music. Some find that energizing but other prefer quiet relaxation. It is undoubtedly a welcome addition to the growing repertoire of local restaurants.
From the moment one enters the special treatment begins
No waiting for eye contact, the people will greet you immediately
The food was outstanding and everything was hot....I mean hot.....perfect !!
Waitress was attentive while at the table and away
I will return again for sure
Bar is a good place to get primed for dinner but get there early or you’re jockeying for seats.
I opted for a NY Strip and it was perfectly seasoned and cooked perfectly. A dot of truffle butter didn’t hurt.
Wines are ok and reasonable albeit I’m not sure of the depth of the inventory.
The ambience is what you’re expect in a busy place and the volume increased exponentially after 7:00.
Amazing night at Mastros as always. Can’t say enough about this Boston gem. Have been to most of their stores but love the Boston location because the people there continue to show how much they truly appreciate you being with them. Thank you Tutu, Yenni, Mark, and Jason for a special birthday celebration. Can’t wait to see you all again soon.
The Maitre D at the front desk was not very customer savvy. I arrived early just to get parking and my business associate has not arrived yet. I was told to go to the bar but the bar was entire full at the time. I went back to ask if I could be seated since the entire restaurant was almost empty at 5:50PM but was not allowed to be seated. Another party arrived after me and the lady at the “desk/stand” ignored that I was already in front of her and addressed the people behind me.
I admit I wasn’t dressed as business as the other customers behind me but I was off work, a C-suite executive by day, I should not be judged based on a more casual attire and not as “affluent” as the clients looked behind me.
I feel that you should treat everyone equally and that I am there first in line, I should not be overlooked. You can’t judge a book by the cover and I am not sure I can recommend anyone to come to your restaurant if that’s how you judge your clientele. A bit of customer service training is expected in the future. It was disappointing service experience at best. (The steak was great though!)
Everything was perfect for my Buddies 30th birthday
Mastro’s does it right! The atmosphere is beautiful, the food is excellent and the service is outstanding. Val was our waiter and couldn’t have been more accommodating and nice. I highly recommend but be ready to open those purse strings!