Overlook Restaurant & Lounge

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1. OT

   OpenTable Diner

   Richmond

   1 review

   2.0

   1 review

   Dined on April 15, 2022

   overall2food2service4ambience3

   We were driving in to Asheville and chose The Overlook as it was in the hotel where were staying. The main problem is that the restaurant was entirely closed at the time that I made reservations. We ended up eating at the bar and it was fine, but the business should be more consistent with the accuracy of their hours.

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2. T

   Tfab712gm

   Charlotte

   3 reviews

   1.0

   3 reviews

   Dined on February 15, 2022

   overall1food1service1ambience1

   This place had a low sanitation grade service and food were all bad. This place was NOT a high end restaurant as advertised. Don't waste your time.

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3. OT

   OpenTable Diner

   Western NC

   1 review

   5.0

   1 review

   Dined on February 12, 2022

   overall5food5service5ambience5

   The staff were very polite and the food was delicious. Definitely will be going here again for our next anniversary.

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4. F

   Foody

   Baltimore

   5 reviews

   vip
   5.0

   5 reviews

   Dined on January 17, 2022

   overall5food5service5ambience5

   Breakfast was excellent. Wait staff was very attentive. The made-to-order omelet was very good. The view of the snow on golf course was spectacular. Great place for families. We really enjoyed our stay...

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5. F

   Foody

   Baltimore

   6 reviews

   vip
   5.0

   6 reviews

   Dined on January 17, 2022

   overall5food5service5ambience5

   Rate as top best of best. Stayed during 8-10 inch snow storm. Excellent food. Outstanding service at resort bar. Very attentive and courteous dining room service. Perfect rooms to stay in. View out of room was spectacular.

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6. H

   Hazers

   Philadelphia

   13 reviews

   5.0

   13 reviews

   Dined on January 1, 2022

   overall5food5service5ambience4

   The evening was great. The restaurant is away from all the noise and bustle, which is what we wanted. The only complaint I would voice is the lighting was a bit bright for evening dining. I’m an interior designer so I notice these things. Evening dining should be toned down abs cozy feeling. The lights themselves were beautiful but just put a dimmer on! Our server, manager, and food were wonderful. So I give 5 stars because those things are what matters in the end.

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7. OT

   OpenTable Diner

   Birmingham

   1 review

   4.0

   1 review

   Dined on December 30, 2021

   overall4food5service5ambience5

   Food was great. Not many people there. Wish waiter had sat us away from the three other tables where customers were just to have more privacy. With a big room and just a few customers, I felt I could overhear what everyone was saying because they put us all so close to one another. Other than that, it was a great time and great food and drinks.

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8. B

   Bbrandt

   Houston

   28 reviews

   4.0

   28 reviews

   Dined on December 29, 2021

   overall4food3service3ambience2

   The photo on Open Table showing beautiful mountains IS NOT a photo taken from this restaurant or hotel. If you’re looking for that view it is not to be found around this hotel. Our server was wonderful and fun and the food was good.

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9. OT

   OpenTable Diner

   Las Vegas

   1 review

   1.0

   1 review

   Dined on December 23, 2021

   overall1food1service1ambience1

   Such a waste. Management was horrible. We left before we ate

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10. OT

    OpenTable Diner

    Chicago

    1 review

    4.0

    1 review

    Dined on December 9, 2021

    overall4food4service5ambience4

    Main room closed for breakfast

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11. b

    barry

    West Palm Beach

    134 reviews

    vip
    1.0

    134 reviews

    Dined on September 23, 2021

    overall1food1service1ambience1

    Food was horrid. Choices were minimal. It took the waiter three trips to get my order correct. My wife’s order was tasteless. This was an awlful experience.

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12. SF

    SilverFox

    Chicago

    61 reviews

    vip
    3.0

    61 reviews

    Dined on September 20, 2021

    overall3food3service3ambience4

    Server was somewhat inattentive. Menu was extremely limited. Food was OK. Prices were high for the location.

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13. S

    S325

    Charleston

    35 reviews

    vip
    4.0

    35 reviews

    Dined on August 12, 2021

    overall4food3service3ambience2

    Not as scenic as we expected. Food was ok but it was a long drive that wasn’t worth it. We expected to get a Mountain View but it was just a big grassy field.

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14. OA

    OctaviaA

    Charleston

    1 review

    5.0

    1 review

    Dined on July 28, 2021

    overall5food5service5ambience5

    The food was served in large portions and absolutely delicious. The service was excellent. Would recommend and plan to visit again in the near future.

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15. OT

    OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined on May 24, 2021

    overall5food5service5ambience5

    Great food and great service. Pork chops awesome!

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16. OT

    OpenTable Diner

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on April 10, 2021

    overall5food5service5ambience5

    Celebrating the bride to be.

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17. N

    Noah

    Western NC

    1 review

    2.0

    1 review

    Dined on April 9, 2021

    overall2food3service2ambience3

    Even though a reservation with note of a special occasion and seat preference we were asked to wait in bar. It was very chaotic. The waiter was not friendly and the manager was unorganized and quite unfriendly. The food was reasonably priced. But I would NOT recommend this place for anything besides a quick bite to eat.

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18. OT

    OpenTable Diner

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on March 15, 2021

    overall1food1service1ambience1

    We arrived for our breakfast reservations only to find the restaurant is closed and they are just serving breakfast from the bar in the hotel lobby. We were very disappointment and left to go somewhere else - but this is the only way I could leave a comment.

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19. A

    Adam

    Atlanta

    3 reviews

    3.0

    3 reviews

    Dined on February 15, 2021

    overall3food3service5ambience3

    Taste like simple hotel food, was nothing to get excited about. Had to send a drink back to the bar, however, service was great.

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20. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 15, 2021

    overall1food4service4ambience3

    Restaurant not as advertised!! No view.

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21. GG

    GetawayGirl

    1 review

    3.0

    1 review

    Dined on February 14, 2021

    overall3food3service2ambience4

    My husband and I made our first visit to Asheville for Valentine's weekend and had a dinner reservation here on February 13th. The hotel itself seemed nice (we stayed somewhere else), but the restaurant was chaotic. The staff was running around as if they weren't expecting a crowd and lots of people were trying to get in. Fortunately we were seated quickly with our reservation but were dissatisfied with our service and food. We had water spilled on our table, which happens, but it took the server three visits to our table before it was finally cleaned up (we had no napkins on the table to get ourself). The menu was very limited, which I had already read. The Valentine's weekend special was surf and turf (shrimp and 4 oz fillet mignon). The shrimp was just cocktail shrimp smothered in sauce and the steak was undercooked, not worth the $30. My husband said his NY strip was too salty and the worst he's ever had. To top it off, I ordered a $7 glass of house wine and that is what I received, but I was charged $13 on the receipt. We were so ready to get out, we just paid it- not worth sticking around for $6. I will likely not return, even if I stay in the hotel.

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22. OT

    OpenTable Diner

    New England

    5 reviews

    3.0

    5 reviews

    Dined on February 13, 2021

    overall3food3service3ambience4

    Overall good dinner, but service was slow & food was overpriced. Our drinks (ordered before appetizer) came as we were eating dinner due to a glitch in the machine(??). The French onion soup was good but I wasn’t expecting a slice of Swiss cheese on it - not how it’s traditionally made. I got the surf & turf special - the steak was delicious. My husband got the chicken plate - the potatoes & green beans were good but the chicken was clearly a frozen then heated meat. Kind of a standard overpriced hotel restaurant. Would recommend if you’re in a bind or other options are lacking.

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23. OT

    OpenTable Diner

    Atlanta

    13 reviews

    3.0

    13 reviews

    Dined on January 1, 2021

    overall3food3service2ambience2

    Restaurant was ok. Not much else open so limited options on New Years for brunch.

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24. OT

    OpenTable Diner

    Western NC

    2 reviews

    5.0

    2 reviews

    Dined on January 1, 2021

    overall5food4service5ambience4

    New Year’s Eve

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25. LH

    LeeH

    Charleston

    4 reviews

    3.0

    4 reviews

    Dined on December 28, 2020

    overall3food3service3ambience3

    Limited menu, didn’t change the 3 nights we were in the hotel.

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26. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    2.0

    1 review

    Dined on December 25, 2020

    overall2food3service2ambience2

    Christmas Dinner

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27. LM

    LarryM

    Raleigh

    2 reviews

    2.0

    2 reviews

    Dined on December 25, 2020

    overall2food2service2ambience4

    It was Christmas. The restaurant did not have enough servers. I think also they didn't did not have enough cooks. We waited over an hour to get our food. This was not the fault of the servers. The servers were working really really hard. The food was very mediocre.

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28. J

    Jeffreys

    Charlotte

    2 reviews

    1.0

    2 reviews

    Dined on December 25, 2020

    overall1food1service1ambience1

    It was Christmas evening. we had reservations. When we arrived we were greeted and seated immedi, but was told.they were short staffed and to please be patient. the waitress came by about 15 minutes in, took our drink order and a small plate entree (to eat as an appetizer. it NEVER came. One hour later we are still waiting on our food. i went to complain to the host, he said he would mention it to the server. She came.toward our table, looked me in the eye and stopped at the table bezside of us (who had been seated after us and already had their drinks ) We left w/o eating. the host did not charge us for the two beers, and he was very professional I will say that she could have have handed our table off to the other waitress who only had 3 tables. needless to say, I won't go back, even for the view

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29. SB

    SB04092

    1 review

    4.0

    1 review

    Dined on December 25, 2020

    overall4food5service1ambience5

    Food and ambience was great. The service was very poor especially being our for Christmas dinner.

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30. OT

    OpenTable Diner

    Miami

    64 reviews

    vip
    1.0

    64 reviews

    Dined on December 22, 2020

    overall1food1service1ambience1

    Restaurant is only serving indoors in hotel lobby. It’s completely empty. You have to ring a bell for someone to come help you. I only found this out after asking front desk staff even though they’d seen me wandering around looking lost. Don’t bother going here. We left.

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31. OT

    OpenTable Diner

    Western NC

    5 reviews

    4.0

    5 reviews

    Dined on December 6, 2020

    overall4food4service4ambience2

    We set up reservation and when we got there the nice big overlook restaurant was closed for cleaning and we had to sit out by bar area. Very dissatisfied with this. Food was good and service was very good for the value.

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32. OT

    OpenTable Diner

    Western NC

    2 reviews

    5.0

    2 reviews

    Dined on November 26, 2020

    overall5food5service5ambience5

    Excellent food and environment. The front restaurant staff could have been more pleasant. The serving staff were awesome!

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33. KS

    KimS

    Atlanta

    14 reviews

    5.0

    14 reviews

    Dined on November 15, 2020

    overall5food5service5ambience5

    We had a large party and were having difficulty finding somewhere to accommodate 13 people. Overlook set up 2 tables side by side- 7 and 6. It was perfect. Food was delicious and service was great.

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34. OT

    OpenTable Diner

    Charlotte

    30 reviews

    vip
    1.0

    30 reviews

    Dined on October 23, 2020

    overall1food3service2ambience1

    Overlook is a joke. There is no view. Food was average. Dining area reminded me of a state park.

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35. OT

    OpenTable Diner

    Charleston

    1 review

    1.0

    1 review

    Dined on October 23, 2020

    overall1food1service1ambience1

    The waitress was not knowledgeable about the menu. She told us that the pork chop came with an apple chutney; however, it came out with Dijon “gravy.” When I asked about the chutney, she said “oh, I was wrong.” The collards were extremely dry. I asked for pepper vinegar. She brought malt vinegar instead. It was a terrible eating experience, but gave our groups a lot of good laughs. I would never recommend this place!

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36. AN

    ANTONIOH

    Miami

    2 reviews

    1.0

    2 reviews

    Dined on October 21, 2020

    overall1food2service4ambience5

    To begin with we had no reservation because the restaurant was CLOSED by the time we got there. It is inside a hotel and the person there served us a couple of sandwiches and was very nice and mentioned this is was not the only time OPEN TABLE sent people there on a wild goose chase. We ended up having a mediocre hotel, even though the view was nice within the hotel compound. Please check your recommendations next time.

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37. OT

    OpenTable Diner

    Atlanta

    5 reviews

    5.0

    5 reviews

    Dined on October 20, 2020

    overall5food4service5ambience5

    Great ambiance! Food was delicious! Expensive for portion size and entree choices.

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38. SJ

    SusieJ

    Charlotte

    2 reviews

    1.0

    2 reviews

    Dined on October 17, 2020

    overall1food1service1ambience1

    Staff wore gloves they didn’t change out. Our server pulled down her mask every time she had to speak to us. Food: gross cafeteria food. Kid’s Mac n cheese definitely comes from a box. “Roasted chicken” dish was two dried out chicken cutlets, not the rotisserie it implies.

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39. OT

    OpenTable Diner

    Louisville

    4 reviews

    3.0

    4 reviews

    Dined on October 11, 2020

    overall3food3service5ambience3

    Good food, nice atmosphere. Nothing too fancy yet just enough to enjoy a nice evening meal with the family.

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40. f

    friendstogether

    Chicago

    11 reviews

    vip
    1.0

    11 reviews

    Dined on October 10, 2020

    overall1food1service2ambience2

    avoid this place, place looks dated service was poor and the food tasted like reheated stale , beer didn't taste right I checked it was expired two months ago so brought a new one that also turn out expired

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