Piano Bar - Emporium Hotel South Bank

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1. DM

   DianeM

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food2service1ambience4

   I booked this as a treat for my sister and I on a short holiday in the city. The atmosphere is amazing however that’s where it ends. The music was quite entertaining but a bit loud to chat over. Most disappointing was the service which can only be described as lax. In saying that the young man who greeted us was pleasant. However, I was astonished when I ordered a delicious cocktail that came served to me in a short glass the same as my water glass. Given the cost at $22 I would have expected something more in keeping with the Emporium luxe. We enjoyed ourselves but would not consider this exceptional or value for money.

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2. WM

   WarwickM

   1 review

   4.0

   1 review

   Dined on April 23, 2022

   overall4food5service3ambience5

   We would have purchased more cocktails if we were asked, it was a lovely time and we will be back

   Report
3. OT

   OpenTable Diner

   Gold Coast

   2 reviews

   5.0

   2 reviews

   Dined on March 12, 2022

   overall5food5service5ambience5

   We absolutely loved the Piano Bar at the Emporium. The food was beautiful and the service was outstanding! The cocktails were wonderful and we’ll definitely be back!

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4. SB

   SabineB

   Brisbane

   1 review

   1.0

   1 review

   Dined on February 23, 2022

   overall1food1service1ambience1

   Unfortunately I did not get to have anything as there was an event to start so dissappointing

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5. KH

   KimH

   1 review

   5.0

   1 review

   Dined on February 19, 2022

   overall5food4service5ambience5

   Professional staff, great drinks menu, good variety of food selection, beautiful decor, very relaxing & pleasant evening. Trio band ensemble was lovely to listen to, would recommend to others.

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6. RM

   RobertM

   1 review

   4.0

   1 review

   Dined on February 19, 2022

   overall4food4service2ambience5

   Wine ordered was 2016, 2019 served. Excuse was menu hadn't been updated...in 3 yrs?

   Report
7. OT

   OpenTable Diner

   Brisbane

   1 review

   3.0

   1 review

   Dined on February 14, 2022

   overall3food4service4ambience2

   I went on Valentines Day for my first experience at Piano Bar, I was quite disappointed to find no decorations or effort put in for what you would assume would be a special night out. Nobody playing the piano, need I say more… That being said, cocktails were amazing!!!

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8. SJ

   SammyJ

   Sydney

   2 reviews

   5.0

   2 reviews

   Dined on February 14, 2022

   overall5food5service3ambience5

   It was really really good, it was just a bit of a wait for service. We were advised that they were short staffed which is understandable, but it meant that we didn’t get all the food we ordered cause it was too long of a wait.

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9. R

   Robert

   Brisbane

   1 review

   1.0

   1 review

   Dined on February 14, 2022

   overall1food1service1ambience3

   Unable to recommend food or drinks because we waited 1hr before we got up and left

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10. JM

    JudyM

    Brisbane

    3 reviews

    3.0

    3 reviews

    Dined on February 14, 2022

    overall3food4service4ambience1

    Very memorable night. Service was excellent and wait staff were very polite and inclusive.

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11. HT

    HondaT

    Gold Coast

    5 reviews

    1.0

    5 reviews

    Dined on February 11, 2022

    overall1food3service3ambience1

    Nobody playing the piano in a fully booked hotel which was very disappointing

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12. MB

    MalcolmB

    1 review

    5.0

    1 review

    Dined on January 30, 2022

    overall5food3service5ambience4

    The cocktails were good. It would be nice if the jazz trio were playing. We only had bar snacks (for food) which were fine.

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13. SK

    SallyK

    1 review

    5.0

    1 review

    Dined on December 31, 2021

    overall5food3service5ambience5

    Amazing as always - our favourite place in the city for a good night and a great cocktail - staff are incredible and drinks are perfect

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14. CT

    CindyT

    Brisbane

    5 reviews

    5.0

    5 reviews

    Dined on December 18, 2021

    overall5food3service5ambience5

    We sat at the piano bar where we had lunch our waiter was outstanding. Also the manager that was on duty was also amazing . Such a lovely relaxed spot to enjoy lunch and drinks. The cocktais were amazing but I think the staff is what make the Emporium a 5 star rating.

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15. A

    Anonish

    Brisbane

    1 review

    3.0

    1 review

    Dined on December 9, 2021

    overall3food4service1ambience3

    Delicious food and great location. Unfortunately the slow and sometimes non existent service did not match the quality of the venue or food.

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16. CM

    ChrissyM

    1 review

    4.0

    1 review

    Dined on November 21, 2021

    overall4food5service4ambience4

    High tinny food was excellent cocktail and coffee was good ..serviice was good to start off with then we got forgotten about...but thats ok we got a discount at the end.....apparently there was a wedding coming......atmosphere was beautiful would go there again

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17. W

    Whitey

    Brisbane

    3 reviews

    3.0

    3 reviews

    Dined on November 19, 2021

    overall3food3service4ambience4

    Nice piano bar, nice staff but entertainers not up to the standard it should be, very average singer & piano player same with piano sounding like it was out of tune.

    Report
18. J

    Julieann19

    Brisbane

    7 reviews

    4.0

    7 reviews

    Dined on November 5, 2021

    overall4food4service4ambience5

    We have been a few times now to the piano bar We love the ambiance and had a lovely evening listening to cool jazz First band bit noisy with piano very loud My husband tried to get recommendations of a smokey whiskey staff had no idea Asked if any nuts to nibble told no but on menu some on cheese platter Staff had no idea Maybe the staff need to be made aware of what’s on the menu and drinks list Otherwise a nice evening

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19. G

    Gregg

    Brisbane

    1 review

    4.0

    1 review

    Dined on October 30, 2021

    overall4food3service4ambience3

    Great live music at the right volume. Good selection of whisky at fair prices.

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20. CC

    CateC23

    London

    2 reviews

    vip
    5.0

    2 reviews

    Dined on October 30, 2021

    overall5food5service5ambience5

    A great night out. Fantastic, ambience and live music. Had a wonderful time with excellent entertainment

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21. SR

    SueR

    Brisbane

    1 review

    3.0

    1 review

    Dined on October 23, 2021

    overall3food4service5ambience3

    We had amazing service, the staff were very attentive. Food was good. We were disappointed with the music, the group did not play piano bar music as expected.

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22. SA

    SamA

    1 review

    5.0

    1 review

    Dined on October 21, 2021

    overall5food5service5ambience5

    Great atmosphere and selection of unique cocktails. Staff were friendly and knowledgeable.

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23. G

    Gypsey

    Brisbane

    1 review

    5.0

    1 review

    Dined on October 16, 2021

    overall5food5service5ambience5

    We went to the Piano Bar for my husbands birthday and we were not disappointed. The atmosphere is lovely. The staff are friendly and helpful.

    Report
24. T

    Tara

    1 review

    5.0

    1 review

    Dined on October 16, 2021

    overall5food5service5ambience5

    Incredible service and beautiful ambience!! It made our night extra special!

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25. PB

    PeterB

    Gold Coast

    1 review

    1.0

    1 review

    Dined on September 17, 2021

    overall1food3service1ambience3

    The front door man was rude I was advised I could wear dress shorts and when we went to go in they asked me to change into pants which I did not pack eventually let us in stuck us in a corner and forgot about us Rich and stuck up only !!! Peter Blissenden

    Report
26. SW

    SterlingW

    1 review

    5.0

    1 review

    Dined on September 3, 2021

    overall5food5service4ambience5

    Excellent drinks and top notch music and the service was on Point

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27. SF

    StephanieF

    1 review

    5.0

    1 review

    Dined on July 17, 2021

    overall5food5service5ambience5

    Fantastic service, amazing food and great cocktails.

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28. KA

    KellyA

    Brisbane

    2 reviews

    5.0

    2 reviews

    Dined on July 9, 2021

    overall5food5service5ambience5

    Friendly staff, delicious burger! Nice drinks, we had a lovely evening celebrating our 20th wedding anniversary thank you team!

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29. J

    Julieann19

    Brisbane

    7 reviews

    4.0

    7 reviews

    Dined on June 25, 2021

    overall4food4service5ambience5

    Nice place to enjoy the ambience and being able to catch up with friends Music was nice and drinks delicious and staff very attentive and friendly Loved it Definitely recommend

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30. A

    Anne

    Brisbane

    1 review

    5.0

    1 review

    Dined on June 20, 2021

    overall5food5service5ambience5

    The Piano bar is a perfect place for drinks and a catch up with friends. The decor is lovely, as are the staff. Prices are very reasonable. Why go elsewhere when we have this beautiful place nearby.

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31. CH

    ClaireH

    Brisbane

    1 review

    4.0

    1 review

    Dined on June 18, 2021

    overall4food3service3ambience4

    A nice bar for a quiet drink, nice live jazz music

    Report
32. SC

    SallyC

    1 review

    5.0

    1 review

    Dined on June 12, 2021

    overall5food5service4ambience5

    Amazing venue with great atmosphere. Was a little under staffed and drinks took awhile to arrive but we were very happy with our visit.

    Report
33. JS

    JaneS

    Sunshine Coast

    7 reviews

    5.0

    7 reviews

    Dined on June 4, 2021

    overall5food5service5ambience5

    Great place for a drink and a light supper while enjoying great music in a beautiful setting.

    Report
34. GF

    GerardF

    Exclusive

    6 reviews

    1.0

    6 reviews

    Dined on May 2, 2021

    overall1food1service1ambience1

    We booked a table for six people at the piano bar last Sunday afternoon to have a few drinks, a bite to eat and listen to some music. The booking was for 3pm. At midday we received a call from the Hotel that the piano bar was no longer available -0 it was going to be used for a wedding. Incredible. No apology, just a statement of fact. So, it was wet outside and the wedding party needed an inside venue - how to solve the problem? Kick out all the confirmed pre-bookings for the piano bar and close it to all apart from those in the wedding party. Wow, what a way to run a hotel and a business. Wanting a nice place to relax, have a cocktail and listen to some music on a Sunday afternoon? Well, yo9u obviously need to book more that one place if you are thinking of going to the Emporium. Unconscionable conduct in my book. Bad for locals, bad for Brisbane, bad for the hospitality industry.

    Piano Bar - Emporium Hotel South BankResponded on May 31, 2021

    Good afternoon GerardF, Our sincere apologies that this is the service you encountered. Please be assured that this has been investigated and there was a system error that allowed the booking to be made when it shouldn't have been in the first place. Regardless of this, the way it was handled was not up to our awarded service that we pride ourselves upon. Please feel free to email the hotel directly as we would appreciated the opportunity to welcome you back.

    Report
35. CS

    ChristinaS

    Brisbane

    4 reviews

    5.0

    4 reviews

    Dined on May 1, 2021

    overall5food5service5ambience5

    Beautiful decor and fantastic cocktails. Great for a ladies night out 😊

    Report
36. G

    Gregg

    Brisbane

    2 reviews

    4.0

    2 reviews

    Dined on May 1, 2021

    overall4food3service4ambience4

    The Piano Bar is well laid out with great choices of seating and a well stocked menu . A great whisky selection at good prices plus other fine spirits. The 3 piece jazz band were first class and played at the perfect volume. Overall a lovely night out.

    Piano Bar - Emporium Hotel South BankResponded on May 31, 2021

    Good afternoon Gregg, Thank you for taking the time to review your recent visit to the Piano Bar. We are pleased to hear you enjoyed your visit and we look forward to welcoming you back! Kind Regards, Emporium F&B Management

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37. OT

    OpenTable Diner

    Calgary

    3 reviews

    2.0

    3 reviews

    Dined on April 8, 2021

    overall2food3service2ambience2

    Service was slow, drinks overpriced, piano player was terrible that night.

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38. EK

    ElenaK

    Brisbane

    16 reviews

    vip
    4.0

    16 reviews

    Dined on April 8, 2021

    overall4food4service2ambience4

    Beautiful bar, elegant settings, great cocktails but service today was not as good, seems like bar attender could not care less.

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39. SI

    SharonI

    Brisbane

    1 review

    4.0

    1 review

    Dined on March 21, 2021

    overall4food3service5ambience5

    We only had cocktails (no food). There was a promo Speakeasy Sundays with a special cocktail list. I think the reduced price was offset with cheap ingredients (what was used wasn't what was advertised on the website). Consequently we were a bit disappointed in the drinks, but other than that we had a great time.

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40. OT

    OpenTable Diner

    Brisbane

    4 reviews

    4.0

    4 reviews

    Dined on February 28, 2021

    overall4food3service3ambience5

    Cocktails were amazing. We just ordered a bowl of chips and it took 40 minutes to come out. We had to ask 3 times and the waitress was annoyed at us! Even though it was obvious the kitchen (or waiter) had forgotten - they never followed up. Ruined what would have been a lovely afternoon of listening to music in the piano bar.

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