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This restaurant now offers Takeout

This restaurant now offers Takeout

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Sugar Factory American Brasserie - Theatre Box

3.6
3.6
2447 Reviews
$31 to $50
American
Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.

Make a reservation

2 people

8:00 PM


Booked 23 times today

Order delivery or takeout

Other options

  • Logo image for Uber Eats
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Hours of operation

    Mon–Wed 4:00 pm–10:00 pm Sat 11:00 am–12:00 am Sun 10:00 am–11:00 pm Brunch Thu 12:00 pm–11:00 pm Dinner Fri 12:00 pm–11:00 pm

  • Phone number

    (619) 344-0678

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Events Department: (877) 915-3903

  • Neighborhood

    Downtown / Gaslamp

  • Parking details

    Street Parking

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Patio/Outdoor Dining, Takeout, Weekend Brunch, Wheelchair Access, Wine

Offers

  • Happy Hour

    Multiple dates available
    Thu - Fri - 12:00 PM - 4:00 PM
    50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)

Popular dishes

What 2,447 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.6Food
  • 3.6Service
  • 3.7Ambience
  • 3.1Value

NoiseModerate

Loved For

  • San Diego

    Kid Friendly

  • San Diego

    Kid Friendly

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Filters

  1. A

    Andre

    Washington DC

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food2service3ambience2
    Overpriced, underwhelming. The fixtures and tables seemed abused and dirty. Plastic cups for water and a mandatory 20% service fee with a space for “extra tip” seemed ridiculous. All in all, it felt like an all flash no substance experience.
  2. JO

    JessieO

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food1service2ambience3
    Chicken and waffles is my fav. Instead i got tenders and waffles. Wasnt asked if i wanted that substitute or to change my plate. Asked a candle for daughters shake and they took it back for 20+ mins. Sons milkshake wasnt brought out until 30 mins. Ordered french fries for his burger, was given jalapeno brekfast hash. And when they did bring out fries, they were stale.
  3. QO

    QualityOverPrice

    San Diego

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food2service1ambience2
    The server barely checked on us. The food was undercooked and overpriced. Fries were cold when I received them. Server never asked if we needed refills or anything. And the server definitely didn’t deserve the 45$ tip you guys automatically added to our bill. He deserved no tip. Not happy with the experience.
  4. M

    March03212010

    1 review

    1.0

    1 review

    Dined on September 25, 2022

    overall1food1service1ambience1
    Worst service ever, my daughters sweet 16 was ruined due to lack of customer service communication and sugar factory accountability. We made a reservation for party if 20 in which they couldn’t find even with the reservation number and confirmation email. 3 meals weren’t giving to us nor was we advised the menu had be changed, we where charged for an additional 3 meals we did not order. We where given attitudes when we complained. We wasted over 860.00 I will never step foot in this establishment again. No child should leave crying because of staff lack of understanding. Groups that came after our group where served before ours. The Childress ( ages 2-6) food was brought out 10 minutes apart, 2 of the 8 drinks purchased was incorrect an not made correct after telling the 1 server our table had for 20 guest, plus we was still charged. Not once where old dishes removed or drinks refilled even offered. We have never I mean never in life experience such poor service.
  5. AC

    AlexisC

    1 review

    2.0

    1 review

    Dined on September 25, 2022

    overall2food2service1ambience1
    Im all about first impression, this sugar factory did not do so good. I wanted to upgrade my reservation to 13 people instead of 10, so it says to call if it’s more than 10 people so I did. No one picked up the phone I called numerous times, I couldn’t even leave a voicemail. I got there an hour early just to see if I could upgrade, I spoke with a women outside that was extremely rude. She didn’t want to answer any questions she basically just blew me off and kept saying no. I tried to tell her about there phone situation she gave me no response and would barley even look at me. It was bad customer service over all. Once we were finally seated everything started to be okay we had an amazing waiter his name was Kenny. He went above and beyond for us he made our night. I’ve been to other sugar factories and didn’t understand why they were only playing Spanish music at this one ? I like Spanish music it just through me off cause that’s all that was being played. The only time you heard a different genre was when it was someone’s bday and they got to play a a little snippet of a song. There were a lot of different ethnicities in there and at my table it would’ve been nice to hear different types of music other than just Spanish. As a black women I didn’t feel wanted there tbh there was no diversity.I most definitely will not return back here. The place, the vibe, some of the workers, the atmosphere was very uncomfortable no one showed any effort except our waiter Kenny.
  6. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    2.0

    3 reviews

    Dined on September 18, 2022

    overall2food2service4ambience2
    The staff was friendly and welcoming, which was probably the only highlight of this visit. My wife and I went here on a whim before the Bad Bunny concert because we had never been and we wanted a little something to share before the show and this place looked extremely interesting. We split an entree (“Steak Melt”) and one of their goblets. The Steak Melt was a poor rendition of a Philly Cheese Steak and was over salted and mediocre at best. The goblet was definitely an experience but not worth ever getting again as the bottom portion of the drink freezes and you definitely don’t get your $46 worth. Considering the cost of everything here, you would expect it to be a little cleaner and more well kept. Their restrooms were disgusting, their floors were disgusting and sticky, they had trash in their booth seats and I had garnish on my starter plate upon arrival to the restaurant. At the end of the visit our total tab for a single entree and one goblet was $84. The value is definitely not there. Like I said though, it was an experience. I can honestly say once was enough for us. We definitely won’t be returning.
  7. OT

    OpenTable Diner

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on September 18, 2022

    overall5food2service5ambience3
    Grand daughter 1st birthday
  8. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5
    Great place to spend my friends birthday !
  9. OT

    OpenTable Diner

    Atlanta

    1 review

    1.0

    1 review

    Dined on September 13, 2022

    overall1food1service1ambience1
    We were the first people to come in when it opened at 12. There was only 1 other table in the restaurant and it still took over and hour to get our food ordered and an hour and a half to get our food. Our food was cold when it came out and seemed like leftovers from the night before. Needless to say it was a disaster for a business meeting.
  10. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 13, 2022

    overall3food2service1ambience4
    The server was completely horrible and the food was not that great for that price at all
  11. JS

    JuliaS

    San Diego

    1 review

    3.0

    1 review

    Dined on September 12, 2022

    overall3food2service2ambience3
    I'm not sure if it was because we were there for lunch or if they were in the middle of some transition but the service was slow and a bit chaotic. The tortilla chips were super stale and the chicken on my salad was super bland and dry. It looks like they were in the middle of doing some construction next door. Overall just seemed out of sorts. The menu selection was great and those of the staff we dealt with were nice but just not the higher end experience I've had at other locations
  12. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on September 11, 2022

    overall5food4service5ambience5
    Great experience food is better at the Las Vegas location but no complaints for anything else. More turnt up at this location (San Diego which we loved
  13. OT

    OpenTable Diner

    San Diego

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food5service5ambience5
    It was amAzing date for my love and me!!! Definitely will do it again. Food was amazing and so was the company and staff!!!
  14. OT

    OpenTable Diner

    San Diego

    1 review

    2.0

    1 review

    Dined on September 10, 2022

    overall2food2service2ambience1
    It’s very expensive for what you get. Service is fair at best. Music is too loud. The pictures of the Kardashians and other celebrities at other Sugar Factories that are constantly playing on multiple televisions is obnoxious. I will never go back there unless it’s my kids birthday and they insist on it.
  15. AM

    AshleyM

    New York Area

    1 review

    1.0

    1 review

    Dined on September 10, 2022

    overall1food1service1ambience3
    The 20.00 milkshakes were adorable. The food, was maybe the worst food I've had in years. The need to change their oil. All of the fried food was rancid. The buns were rock hard. We were one of three tables and it took WAY to long to get anything including our waters.
  16. UE

    UnknownEater

    San Diego

    1 review

    1.0

    1 review

    Dined on September 5, 2022

    overall1food2service1ambience4
    We went on a Monday around 5pm for dessert in hopes of making reservations for an upcoming birthday dinner. The ambiance sold us off the bat, seemed like it was going to be a great choice. We ordered 4 milkshakes, 2 sundaes and a cheesecake. Each item came out one at a time in a time span of an hour and a half, so that wasn't fun. The last 2, we had to ask for and it was obviously rushed because they looked nothing like the pictures, just $20 ice cream in a cup. Mind you, there was about 4 other groups of 5 or less and plenty of servers so it wasn't a busy time but our waitress never came back after we ordered until we waved her down for the last 2 items. Needless to say, we didn't make that party reservation.
  17. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    1.0

    2 reviews

    Dined on September 5, 2022

    overall1food4service1ambience1
    Well where do I start. We were seat and it took 20 min for the waiter to great us. So it started off poorly. He took our drinks I order an old fashioned and when it returned it was a whiskey and coke with a lime. My friends drink was incorrect too. Waiter said they didn’t have any oranges but both our drinks requires. We ordered our food. I ordered 3 appetizers that we got fairly fast. Here was the issue they didn’t gives napkins or silverware. It was finger food not really a big deal except the napkins right but I’m a guy so for me I’m ok. But now we getting all the hamburgers and my sons pasta still nothing. So I go up and I saw where the service stations at so I go up and got the plates and napkins I didn’t see the silverware. So I went back now I’m upset. My moms salad hasn’t shown up. So I get up again and I talked to a manager and there was another one right there with him. I tell them the story and how I felt. And they where adamant to make things right. They even went out of there way to do the birthday presentation for my son even they I said it was not necessary but they insisted. They redid my old fashion and this time it tasted. They said they wanted to get my name and my number so I could come back. They kept saying they would make things right. They kept bring us napkins and plates and silverware. Now by this point it was a little over kill especially because I took care of us. In the end. I was not taken care of at all. They took my drink and my moms salad off the bill. That to me is not taking care of my experience. No I’m not a celebrity but my family and I deserve better service then that. Being so expensive everyone that walks through that door should be treated like kings and queens. I left no tip. I will never return
  18. VG

    ViviG

    1 review

    2.0

    1 review

    Dined on September 5, 2022

    overall2food1service2ambience2
    La comida le faltaba un poco de sabor, pedi un postre banana split y Le falto la banana y al mesero se le cayo mi tarjeta, lo bueno un cliente vio que cayo y me la regreso...
  19. LB

    LisaB

    1 review

    4.0

    1 review

    Dined on September 3, 2022

    overall4food3service5ambience5
    This place has the WOW factor! Over the top, so fun for our group, especially the kids (7, 10, 15). We went on a Saturday at 2pm so it wasn't too busy and we had great customer service. It's expensive and I thought the quality of food was mediocre, but clearly to go here for a memorable special occasion.
  20. OT

    OpenTable Diner

    San Diego

    1 review

    5.0

    1 review

    Dined on September 3, 2022

    overall5food5service5ambience5
    My girl friend and I celebrated her birthday
  21. NH

    NatalieH

    San Diego

    1 review

    2.0

    1 review

    Dined on September 2, 2022

    overall2food1service2ambience3
    Food and drinks were so expensive and not even high quality stuff. Everything was bland or overcooked and we had a options. We got pasta, burgers, steak, chicken and it was all just okay. Service was average and when we all got our food there was a mix up in the kitchen and had to wait an additional 10 mins for the BIRTHDAY GIRLS food to come out. Drinks were pretty strong but not $50 worth. Never again.
  22. OT

    OpenTable Diner

    San Diego

    2 reviews

    5.0

    2 reviews

    Dined on August 31, 2022

    overall5food5service5ambience5
    Third experience at sugar factory and the staff is always attentive definitely some place I’d attend again for a special occasion
  23. BC

    BCC1

    New England

    5 reviews

    vip
    3.0

    5 reviews

    Dined on August 29, 2022

    overall3food3service4ambience2
    We went mid day for non-alcoholic drinks. Quiet, but the drinks were fairly good. Wouldn't say they were worth the price however. Service was okay.
  24. H

    Hannah

    1 review

    2.0

    1 review

    Dined on August 28, 2022

    overall2food3service1ambience3
    My dad ordered a burger without pickles due to an allergy. When food came out, he was handed his food directly. He ate a 1/3 of the burger before realizing there were pickles in the burger. He had to leave and get his medicine from the car. We told the waiter and he apologized and nothing else. He didn’t even offer to make him a new sandwich, we had to ask. Second, we came to celebrate my niece’s birthday. We told our waiter and he understood. We received the check but never any dessert for my niece. We waited about 10 minutes before just leaving. It was disappointing that she could see them bring out desserts and sing to others but she didn’t get to experience it for herself.
  25. KM

    KeniaM

    1 review

    5.0

    1 review

    Dined on August 27, 2022

    overall5food5service5ambience5
    We had a great time Celebrating my daughter's birthday brunch. Food was delicious and ver fast.
  26. ML

    MieshaL

    1 review

    4.0

    1 review

    Dined on August 27, 2022

    overall4food4service5ambience4
    Food is very expensive and they don’t offer a menu for kids. So I had to pay $40 for chicken and shrimp pasta for a 3 year old. The serving size is definitely not worth it. It was me, my husband and 3 children bill was almost $450 for 5 Entrées, 2 shakes and one cocktail. It was $73 added on too our bill. They charge almost double don’t matter it it was just to people
  27. T

    Tfeb

    San Diego

    2 reviews

    3.0

    2 reviews

    Dined on August 25, 2022

    overall3food3service1ambience3
    We walked in and there was nobody, I mean not an employee in sight. We waited 7mins before I walked next door to ask them if they knew what was going on. The bar tender finally came out with attitude and said the hostess will be out. She then came out and didn’t say a word to our group, after 11 mins of standing there she finally acknowledged us. The server did ok but his clothing was FLITHY.
  28. OT

    OpenTable Diner

    San Diego

    5 reviews

    3.0

    5 reviews

    Dined on August 24, 2022

    overall3food2service5ambience5
    Wings weren’t very flavorful, spinach artichoke dip was cold, chips tasted stale
  29. j

    johnj

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined on August 24, 2022

    overall3food4service3ambience3
    Good place but management is not very accommodating. We went right as the place opened and the manager would not let us sit where we wanted. The place we wanted to sit was empty the entire time. That’s poor management
  30. AD

    AvidDiner

    New York Area

    6 reviews

    vip
    2.0

    6 reviews

    Dined on August 23, 2022

    overall2food4service4ambience2
    Server was very kind but overall service was slowwwwwwww. Guy at the host stand was a little rude, but nothing crazy. Drinks and food took absolutely forever and the place had barely any people. No excuse for that. Won’t be back.
  31. OT

    OpenTable Diner

    San Diego

    1 review

    5.0

    1 review

    Dined on August 21, 2022

    overall5food5service5ambience5
    My daughter’s 15th birthday
  32. DL

    DanetteL

    San Diego

    1 review

    2.0

    1 review

    Dined on August 21, 2022

    overall2food4service1ambience1
    Service was slow, the noise level in there you can’t hear yourself talk let alone hear the server or them hear you to take your order correctly. The salad I ordered was small. For $20 I’d expect a bigger salad. Left there still hungry for the $150 bill.
  33. SB

    SylviaB

    San Diego

    1 review

    4.0

    1 review

    Dined on August 21, 2022

    overall4food4service5ambience5
    Fun for kids and big kids at heart! Huge menu, great service and fun atmosphere.
  34. MC

    MalC

    Orange County

    1 review

    3.0

    1 review

    Dined on August 20, 2022

    overall3food5service2ambience5
    My bridesmaids and I came her for my bacholerette weekend and I was so excited to come here (even though my fiance and I come once a month). When we first arrived the hostess up front was very rude and definitely had some attitude, followed along with dirty looks. My maid of honor accidentally made the reservation for a different day and we apologize and asked how long the wait time was, she continued and said about 30 minutes. We had no problem waiting there, and she proceeded to tell me they were fully booked for the night. Confused by the comment because she told us to wait, I went on there website and there was PLENTY of restorations all night long, so I mad a reservation for 7:45 and we got there at 7:35. She told us to wait outside, while another couple came up and was early on their reservation and told them they could go inside and wait at the bar and enjoy some drinks. We finally got seated and as I told the manager the situation he seemed not to care and just said that he would talk to her. Although my server Rudy was the best and completely made up for the night and the food was amazing. Don't know if I will come back to this location only because of the buzz kill of a hostess, out of all the nights (while you could clearly tell it was my bach party), and it did end up putting us all in a little bit of a bad mood. I understand people have bad days and its friday to it was busy, but don't take it out on everyone else. I use to come here once a month with my fiance all the way from Rancho Cucamonga, but will not be coming back.
  35. MC

    MaryannC

    San Diego

    1 review

    5.0

    1 review

    Dined on August 18, 2022

    overall5food5service5ambience5
    This is the perfect place to celebrate a birthday or special event! Fun drinks, great food and so many great spots to take photos! The birthday candle looked like a firework, it was amazing!!!
  36. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on August 16, 2022

    overall3food2service2ambience3
    It wasn’t worth the hype or price
  37. D

    Donn

    San Diego

    1 review

    3.0

    1 review

    Dined on August 14, 2022

    overall3food2service2ambience2
    We Expected the high cost of food but the level of service and presentation did not make up for the thigh prices . Meals did not come out at the same time and dessert which looked amazing also came out at different times with 5-10 between each person getting their order. We have been to this restaurant/location before and it was spectacular. This time a total disappointment with a very large bill.
  38. OT

    OpenTable Diner

    Houston

    2 reviews

    vip
    1.0

    2 reviews

    Dined on August 14, 2022

    overall1food2service2ambience2
    Felt like a children’s restaurant and the brunch was mediocre
  39. R

    Resa

    San Diego

    9 reviews

    1.0

    9 reviews

    Dined on August 14, 2022

    overall1food5service1ambience1
    We made a reservation for a Saturday night well in advance for outdoor seating. When we got there they told us they were not seating outdoors. Only indoors. We left very disappointed and had limited options for dining that night. Very disappointing.
  40. OT

    OpenTable Diner

    San Diego

    1 review

    5.0

    1 review

    Dined on August 14, 2022

    overall5food5service5ambience5
    Our server Shawn was very attentive. The energy in the place was outstanding. Especially when the guy with the spoons came out we knew something exciting was to follow. Our first time there was one for the books. We will be back!

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

Sugar Factory American Brasserie - Theatre Box does offer delivery in partnership with Uber Eats. Sugar Factory American Brasserie - Theatre Box also offers takeout which you can order by calling the restaurant at (619) 344-0678.

Sugar Factory American Brasserie - Theatre Box is rated 3.6 stars by 2447 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

8:00 PM


Booked 23 times today

Order delivery or takeout

Other options

  • Logo image for Uber Eats
Google Map for Sugar Factory American Brasserie - Theatre Box

701 Fifth Ave., San Diego, CA 92101

Additional information

  • Neighborhood

    Downtown / Gaslamp

  • Hours of operation

    Mon–Wed 4:00 pm–10:00 pm Sat 11:00 am–12:00 am Sun 10:00 am–11:00 pm Brunch Thu 12:00 pm–11:00 pm Dinner Fri 12:00 pm–11:00 pm

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Street Parking

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Patio/Outdoor Dining, Takeout, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (619) 344-0678

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Events Department: (877) 915-3903

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