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Sugar Factory - San Antonio, San Antonio, TX

Sugar Factory - San Antonio

3.5
3.5
79 Reviews
$30 and under
American
Coming Soon!

Make a reservation

2 people

7:00 PM


Booked 58 times today

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    American, Bar / Lounge / Bottle Service, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Phone number

    (726) 204-2020

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Neighborhood

    Downtown

  • Parking details

    None

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Weekend Brunch, Wheelchair Access, Wine

What 79 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 3.5Food
  • 3.5Service
  • 3.9Ambience
  • 3Value

NoiseModerate

Loved For

  • San Antonio

    Kid Friendly

  • San Antonio

    Kid Friendly

  • San Antonio

    Hot Spot

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  1. e

    erik

    Chicago

    5 reviews

    3.0

    5 reviews

    Dined 1 day ago

    overall3food2service4ambience3
    This restaurant is probably better suited for a younger customer group. We found it very loud. The goblet drinks are a lot of fun but the food was subpar compared to other restaurants on the Riverwalk. If your looking for a fun and raucous space this is probably your spot.
  2. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food3service5ambience4
    From the moment we sat down, our server, Briana was extremely attentive, energetic and accommodating!! Every question or request was met with an enthusiastic yes I can do that for you!! Best customer service we’ve had in a few years!! Than you Briana for making out night so special!!
  3. C

    Crystal

    Austin

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service1ambience1
    The options for seating are Standard, Bar and Outdoor. I made reservations for standard (indoor) seating. It 100+ degrees outside so I knew that myself and my friends wanted to celebrate my promotion indoors. When we arrived we were rudely told that we would have to sit outside. When I advised that my reservation was for standard (indoor) seating the manager told me that "standard" means outdoor too. I advised him that if standard means outdoor, why is there an option for outdoor seating when making a reservation? He continued to be rude and was not willing to accommodate us. He told me that we could either sit outside or wait hours to be seated indoors. Thankfully we left and enjoyed a great meal at YardHouse instead. If you value good service, DO NOT EAT HERE. The manager is exceptionally rude and condescending.
  4. MP

    MinP

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service3ambience3
    We loved the birthday treatment, but computers were down and our server was flummoxed and ultimately inattentive. Two of us split a burger and had an appetizer with no alcohol for $60+ which is extreme! Fun to do once but will probably not return.
  5. TM

    TheronM

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service4ambience4
    It was our first time and it is everything it was advertised to be. Great food and service.
  6. DT

    DTerr

    Houston

    7 reviews

    3.0

    7 reviews

    Dined 2 days ago

    overall3food2service2ambience3
    Service was sub par. Understaffed and very slow. Food was mediocre and overpriced. Desserts were great! Go for the desserts, have dinner elsewhere.
  7. SR

    SaturninoR

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    First time there and loved every bit of it from the food the service and the energy definitely will be returning.
  8. OT

    OpenTable Diner

    San Antonio

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service3ambience1
    It is just a hype. The food and drinks super overpriced and not good at all. I was so disappointed. The staff was not the greatest either. We order 2 appetizers and two drinks and our bill was almost $200 not worth it at all. If I could I would try to get my money back that’s how bad it was.
  9. MD

    MeganD

    San Antonio

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food3service3ambience4
    The ambiance and decor was cute, there were dead bees all along the window where we setting and also ones flying around us. The food was ok, no worth the prices, they tried to charge us for items we didn’t order. I would not recommend it if your looking for good food, if your looking for a place with some cute decor then it’s probably the place for you.
  10. CS

    ChristyS

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Was not notified of mandatory service charge and did not even get to see itemized bill to see how much that service charge was.
  11. DS

    DaniS

    Los Angeles

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food5service2ambience3
    Finding this restaurant was very difficult but overall it was great! It’s located downstairs the mall right next to the river walk, we searched for an hour since no one could give us proper directions. The food was very good but the service was not the best, it was a little pricy but worth it since it was all extravagant! I had a great time with friends and would definitely recommend if you want to do something fun and different with friends or family!
  12. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Anniversary
  13. OT

    OpenTable Diner

    Jacksonville

    3 reviews

    5.0

    3 reviews

    Dined 7 days ago

    overall5food5service5ambience5
    Visiting friends and family
  14. SF

    SpursFanInHouston

    Houston

    1 review

    2.0

    1 review

    Dined on August 7, 2022

    overall2food3service2ambience4
    The restaurant charges a mandatory 20% service/tip fee. Considering the drinks cost $45 and the food is twice as much as a casual restaurant, you’d expect better service and perhaps a more enthusiastic staff, as people likely go here for special occasions or celebrations. For my birthday brunch the hostess seemed asleep and the waitress couldn’t figure out how to order food on the tablet menu. Then my latte came after my meal. I never saw the server again to order a dessert either. Food was good but get it together Sugar Factory!!! Also, for the prices and that this is a newer location, plates shouldn’t be chipped, the floor shouldn’t be sticky, and cloth napkins (all of the them at our table) shouldn’t be soiled (with what I hope was chocolate). Maybe it’s only this location that has issues, but I would not recommend this place, as I was hugely disappointed.
  15. OT

    OpenTable Diner

    San Antonio

    16 reviews

    vip
    1.0

    16 reviews

    Dined on August 7, 2022

    overall1food1service1ambience1
    I was really looking forward to visiting this restaurant even made reservations through here, once I went in they welcomed us well sat us down and asked us what we wanted to drink ( water and Pepsi) they brought us our drinks but omg after that we couldn’t even get our order in . Servers were passing no one even bothered to ask if we had been helped , we had to ask the manager to take our order and once our order came in was not even that good !! We didn’t even bothered to actually order alcohol drinks !! This place needs better service and not worth the price very disappointing!! But I must say very nice theme and decorations!!
  16. KR

    KishR

    San Antonio

    3 reviews

    5.0

    3 reviews

    Dined on August 6, 2022

    overall5food5service5ambience5
    Service was great , Keeks was a really good waitress! Our food came fast and the whole family loved it! We were celebrating my twins birthday and the staff sang HBD . Don’t go if you are going to complain about the prices . It’s not cheap but well worth it in my opinion.
  17. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on August 6, 2022

    overall5food5service3ambience5
    We would definitely go back for the drinks and desserts!
  18. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on August 6, 2022

    overall5food5service5ambience5
    Food and drinks were phenomenal, huge serving sizes. Our waitress, Karla, was very attentive and super sweet. Overall gray experience!
  19. OT

    OpenTable Diner

    Orlando

    2 reviews

    1.0

    2 reviews

    Dined on August 6, 2022

    overall1food1service3ambience2
    Our waitress was great very kind very friendly. But the Sugar Factory experience was lacking. We’ve been to a few and they are always so much fun but this was just mediocre. 2 of the 4 of our food orders were switched with another table so there was a 20 time difference between when the first 2 got their order and the other 2. We ordered The King Kong experience ($100 desert) and it was “eh” the sparklers and the show is the experience of it and there were no sparklers… Food was not great… Disappointed we spent $400 for mediocre at best
  20. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on August 6, 2022

    overall5food5service5ambience5
    Great food and atmosphere. We loved it!!
  21. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on August 5, 2022

    overall5food5service5ambience4
    Everyone was nice Food was Awesome Music was too loud couldn’t carry a conversation with our loved ones taking our orders waitress could barely hear had to repeat order twice
  22. M

    Mary

    San Antonio

    1 review

    2.0

    1 review

    Dined on August 4, 2022

    overall2food1service5ambience3
    Atmosphere was fun and service was great! Save yourself some $$ and come for dessert!
  23. O

    erinO

    San Antonio

    3 reviews

    4.0

    3 reviews

    Dined on August 2, 2022

    overall4food5service5ambience5
    Brianna was great. brought our daughter's food quickly. food delicious.
  24. OT

    OpenTable Diner

    Austin

    2 reviews

    3.0

    2 reviews

    Dined on August 2, 2022

    overall3food2service5ambience5
    Everything was beautiful inside. Very attentive staff. The food is overpriced and bland.
  25. TE

    TroyE

    Austin

    29 reviews

    vip
    1.0

    29 reviews

    Dined on August 2, 2022

    overall1food1service3ambience1
    Horrible overall. Waitress was very attentive.POOR THING not knowing that this is just a stepping stone to she can do better than this place. After being opened in business for a month , they didn’t have the $150 burger I was goi g to try . At the end got charged an additional $28. Fee apart for my meal of $130.00 EVERYTHING BLAND AND FROZEN. TOO BAD DIDNT GET TO TRY THE BURGER
  26. CP

    CandiceP

    San Antonio

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service5ambience5
    Such a great first experience for my family and I! My daughter's eyes were huge when they brought the cookie monster milkshake out!
  27. PD

    PattyD

    San Antonio

    1 review

    2.0

    1 review

    Dined on August 1, 2022

    overall2food2service3ambience2
    I would recommend Sugar Factory for a dessert place to go, eat dinner somewhere else and then goto SugarFactory for drinks and dessert. We had a 7:30 reservation on Sunday, got there early they were able to sit us early, it was not busy at all. All the reservation times in OT were booked and not sure why they don't open more time slots, they're missing out on a lot of business. When I called to make a reservation, they said you have to do it on-line, and it looks like you can't do same day reservations. The hostess was nice we sat for about 30min before I had to go back up to the hostess stand and ask if we had a server, the hostess did apologize and got our drinks for us, and started our appetizer order, all the apps and dinner were ok French Onion Soup came out luke warm. Our server was very nice but she had a large table besides us she was working on, and with a mandatory 20% gratuity, regardless of service, the big table is her money table. She did apologize several times for the wait, desserts were good, my 16 year old loved it. We didn't get any fancy drinks, just Tea and lemonade. We all had dinner, they don't have anything cheaper than $19, didn't get any milkshakes but we ordered 2 desserts to share, the bill was $188. My daughter and her friend loved it though, this was our first visit, and yes I would return for some desserts and cocktails. Book in advance!
  28. t

    transitioning

    San Antonio

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5
    This was our first time visiting Sugar Factory. We went to celebrate my Daughter's birthday early and going away to college. They really enjoyed themselves and had a great experience.
  29. OT

    OpenTable Diner

    San Antonio

    1 review

    2.0

    1 review

    Dined on July 31, 2022

    overall2food3service1ambience4
    We didn’t get drinks till our food came, which also came out before the apps we ordered. Seems the waitress just hid in back as it was not busy but we never could find her. Maybe due to the mandatory 20% requirement. Food was bland, not warm. Kids ordered the milkshakes and they were good.
  30. OT

    OpenTable Diner

    El Paso

    2 reviews

    2.0

    2 reviews

    Dined on July 31, 2022

    overall2food2service1ambience2
    It was alright. Service was bad. Sad because they automatically charge you 20% service/tip fee. So the server was never around. Food was okay and the drink sucked. I wouldn’t recommend this place.
  31. RO

    RachelO

    San Antonio

    4 reviews

    vip
    5.0

    4 reviews

    Dined on July 31, 2022

    overall5food4service5ambience5
    The service from the hostess to the bartenders to our waitress was wonderful. Even the guys bringing out the food and people in training were pleasant. My spouse loved his macaroni burger. I got the steak stir fry unfortunately I wasn’t pleased. Barely any steak and it was way overloaded with peppers. I wouldn’t recommend this dish. The drink was very good. Pricey but that’s what you pay for and we were able to share it because it was so big. Overall awesome experience.
  32. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined on July 31, 2022

    overall3food4service2ambience5
    They were accommodating. We made a reservation for 6 but needed for 8. We sat and ordered drinks. Then food. The food game before the drinks. Atmosphere was good. But the service was slow.
  33. SB

    SamanthaB

    San Antonio

    1 review

    3.0

    1 review

    Dined on July 31, 2022

    overall3food3service3ambience3
    The food was okay, but definitely not worth the price. The music was up so high and the constant singing for birthdays made it impossible to enjoy a conversation. They were also out out the Fireside Smores shake which was the only one we really wanted to try. We ended up with banana and Nutella whose consistency was closer to think milk than a shake. Over all, pretty disappointing.
  34. JR

    JacqulynR

    Minneapolis

    1 review

    1.0

    1 review

    Dined on July 30, 2022

    overall1food2service1ambience1
    Really subpar for the Sugar Factory. The service was not good. The hostess was rude, the restaurant was filthy at 3pm, the bathroom was out of TP even though 2 employees used it directly before me, the pancakes were terrible and the girl behind the counter in the retail store was putting on her makeup so we had to wait to make our purchase.
  35. OT

    OpenTable Diner

    San Antonio

    1 review

    3.0

    1 review

    Dined on July 30, 2022

    overall3food4service1ambience2
    Found a hair inside my food very nosy couldn’t even hear server
  36. OT

    OpenTable Diner

    Exclusive

    1 review

    1.0

    1 review

    Dined on July 30, 2022

    overall1food1service3ambience4
    The food was very mediocre. For it to be the sugar factory, the cake we took to go was extremely dry/not good at all.
  37. OT

    OpenTable Diner

    Tampa

    2 reviews

    2.0

    2 reviews

    Dined on July 29, 2022

    overall2food4service1ambience1
    We arrived at 5 pm to a dining room that was mostly empty. The hostess asked if we had reservations but we did not. The manager chimes in, “We are only taking reservations on Open Table.” I said, “The restaurant is empty.” He shrugged. I stepped outside and pulled up Open Table. There were open reservations every 5 minutes all night including for my current time. I reserved a table and went right back inside. The manager repeated, “We are only taking reservations on Open Table.” I said, “I have a reservation,” and held up my phone. He walked away as the hostess sat us. After sitting for 10 minutes without any acknowledgement a server asked if we’d been helped. She brought us water and apologized. Music was blaring, servers were standing all over the restaurant talking to each other, and the restaurant was still mostly empty. We finally got our orders in. After all of that we decided just to grab some appetizers and dessert and go elsewhere. Apart from the inefficient service and incompetent manager, the food we had was great. We ordered the macaroni and cheese pops which are deep fried abs served atop a tomato basil cream. The flavors and textures are delightful. The Bananas Foster Crepe was spectacular. The whipped cream is a very heavy and rich cream that elevates the dessert. If all the food is of the same caliber, this may be a great outlet. However, The service and noise make it impossible to consider it for a business meal.
  38. MJ

    MeganJo

    San Antonio

    3 reviews

    5.0

    3 reviews

    Dined on July 29, 2022

    overall5food4service4ambience4
    Amazing 🤩 delicious food!!! Fun atmosphere Food is a little pricey but worth it!
  39. OT

    OpenTable Diner

    San Antonio

    1 review

    2.0

    1 review

    Dined on July 29, 2022

    overall2food1service2ambience5
    11am reservation.The table was dirty, and we had to ask for it to be wiped down. There were frosting and sprinkles on the small plates that were used to set the table, along with someone's hair. We asked to move tables because we were put back by the bathrooms. The next table was dirty as well same issues, down to the black long hair on the plate. The food was terrible and expensive. Like Dennys menu with Ruth Chris prices...Best thing are by far the drinks shakes and desserts. It's a one and done for me. I've been to one in Orlando and the difference is night and day...disappointing
  40. OT

    OpenTable Diner

    San Antonio

    4 reviews

    vip
    5.0

    4 reviews

    Dined on July 28, 2022

    overall5food5service1ambience4
    Wait staff as stated in many other reviews was rude

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - San Antonio is rated 3.5 stars by 79 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 58 times today
Google Map for Sugar Factory - San Antonio

849 E Commerce St, San Antonio, TX 78205

Additional information

  • Neighborhood

    Downtown

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Cuisines

    American, Bar / Lounge / Bottle Service, Dessert

  • Dining style

    Casual Elegant

  • Dress code

    Business Casual

  • Parking details

    None

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Weekend Brunch, Wheelchair Access, Wine

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