Umai Mi

4.5
304 Reviews
£25 and under
Pan-Asian
Restaurant Week Information:

Served 17th - 23rd January 2022
Monday to Thursday: 12 noon to 10pm
Friday & Saturday: 12 noon to 6pm
Sunday: 12 noon to 9pm

Our unique restaurant encompasses this authentic concept of Umai Mi. Delivering modern and chic dining specialising in Pan-Asian cuisine. Umai Mi is a fusion of traditional and modern cooking that will take you on a culinary journey, longing for the next bite.

Whether it's a quick bite at lunchtime or a more leisurely lunch or evening meal, there’s something that will suit everyone’s taste. Umai Mi has a variety of drinks including beers, exotic cocktails and for a true taste of the Orient, Sake, a Japanese rice wine. All dishes are prepared by our wonderful chefs and served by our attentive Team Members, making sure you have an experience you’ll never forget.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 304 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
food
4.4
service
4.4
ambience
4.4
value
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CG
ChhayaG
Newcastle
1 review
Dined 2 days ago
Overall2food3service1ambience3

The food overall was good however the service was quite poor. Service was quite slow even though the restaurant was quiet. We also felt quite rushed and the prawn crackers were taken away from us without asking. Also we ordered lemonade that tasted wrong, as if the machine hadn’t been cleaned; we asked for a new one but the second lemonade tasted the same as the first.

AG
AbbieG
1 review
Dined on December 29, 2021
Overall5food5service5ambience4

Our date was lovely and our waiter was awesome !! I miss him already :( The menu was very well and specifically labelled too. Very impressed !

Umai Mi
Responded 6 days ago

Abbie, thank you for taking the time to leave us a great review! We will pass your feedback onto our team who will be very happy with your comments. We look forward to welcoming you back soon. Umai Mi Oriental Kitchen

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D
Davester
Yorkshire
2 reviews
Dined on December 28, 2021
Overall3food4service2ambience3

Food was OK, staff were polite, but dessert took 30 minutes to be brought out (it was just ice cream) despite reminders to staff that it hadn't been served and we nearly missed our train back home.

DS
DamianS
Newcastle
1 review
Dined on December 27, 2021
Overall3food5service1ambience4

3 people dining, 2 of us were served food, after 30 minutes of waiting for the 3rd persons food to be served we had to cancel. Between 2 peoples food being served and 3rd, 30 minutes is too long. The attitude we got was “well that’s how it works here” sorry, but that’s an awful attitude. People who dine together should eat together. I’ve been here quite a few times, but after last nights service, we won’t be returning anytime soon

k
kdouglas
Newcastle
1 review
Dined on December 23, 2021
Overall5food5service5ambience5

Great food and lovely service, everyone is very welcoming and the access is great

HN
HelenN
Newcastle
1 review
Dined on December 18, 2021
Overall5food5service5ambience5

Second visit and fab food again. Staff very friendly and informative and really helpful. Definitely will be back

Umai Mi
Responded on December 22, 2021

Helen, thanks for taking the time to leave us a great review! We're looking forward to welcoming you back soon. Regards Umai Mi Oriental Kitchen

Report
k
knyune
1 review
Dined on December 15, 2021
Overall4food4service3ambience5

Food was nice, but wasn't as nice as the first time we visited + the lady who served us on the door told my two vegan friends to "get out" as a joke when she asked if we had any dietary requirements but one of my friends has autism and so doesn't understand jokes very well and it was very out of pocket & unprofessional, especially considering Umai Mi is very suitable for vegans.

Umai Mi
Responded on December 22, 2021

Knyune, thank you for taking the time to leave us a good review! We're sorry to hear about the unprofessional joke made towards your friends, we will be addressing this with our team to ensure this doesn't happen again. We look forward to welcoming you back soon. Regards Umai Mi Oriental Kitchen

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AR
AdamR
London
1 review
Dined on December 14, 2021
Overall4food4service5ambience4

The guys serving were lovely and very attentive. Food was incredible but drinks were lacking in quality a bit, they were a bit warm, I think the cooler must have been broken? However, overall a very good restaurant.

Umai Mi
Responded on December 22, 2021

Adam, thanks you for taking the time to leave us a good review! We're sorry to hear your drinks were not cold enough. If you're ever dissatisfied with anything during your visits please inform one of our team who will be happy to rectify the issue for you. Kind regards Umai Mi Oriental Kitchen

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OT
OpenTable Diner
1 review
Dined on December 12, 2021
Overall2food4service1ambience2

Food good, service bad...starters came halfway through main course, lots of things were unavailableon the menu...please do not blame covid or brexit !!..no apologies or indeed any information about anything from waitress. The food is only thing which makes visiting this place remotely worth it.

Umai Mi
Responded on December 22, 2021

Thank you for taking the time to leave us a review! We're sorry to hear you were not satisfied with your recent visit and we're also sorry to hear that there were items missing from our menu. We do serve our food as and when it's ready and this should've been relayed to you when ordering and during your previous visit, we apologise if this was missed. If you would like to private message us we can look into your comment further with our team. Kind regards Umai Mi Oriental Kitchen

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SJ
SarahJ
1 review
Dined on December 11, 2021
Overall5food5service5ambience4

Superb food. Great staff. Only problem we had was we would have preferred the duck and maki to have come out first, before our main dishes. But we understand that everything is cooked fresh. Next time we will order starters then when they come out we will order our mains. We will definitely be back

Umai Mi
Responded on December 22, 2021

Sarah, thank you for taking the time to leave us a great review! Our food does indeed come out as and when it's ready however if you speak to a member of our team next time you're in please let them know if you want your small eats before your big eats and they will be happy to help. We look forward to welcoming you back soon. Kind regards Umai Mi Oriental Kitchen

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MN
MrsNFC
1 review
Dined on December 11, 2021
Overall4food4service5ambience4

My friend and I ate here for the first time on Saturday and really enjoyed our experience. The staff were great in helping us choose from the extensive menu and advising on portion sizes. The food itself was lovely and the portions were indeed large which was fab as I was hungry! Overall, we had a great time and will be back as there were other menu options we would like to try.

Umai Mi
Responded on December 22, 2021

Thank you for taking the time to leave us a good review! We will pass your comments onto our team who will be very happy with your feedback. We look forward to welcoming you back soon. Kind regards Umai Mi Oriental Kitchen

Report
OT
OpenTable Diner
Newcastle
1 review
Dined on December 11, 2021
Overall2food2service1ambience1

Horrible experience as the service was so poor that O don’t even want to spend more rime even making a comment.

NK
NickK
London
1 review
Dined on December 8, 2021
Overall3food3service3ambience4

Long standing customer of umai mi.
Sushi was always good, last night wasn’t as consistent .
Prices have gone up too so made it seem expensive . Will give another go but won’t rush back

Umai Mi
Responded on December 22, 2021

Nick, thank you for taking the time to leave us a review! We have had a slight price increase inline with inflation however we do still offer daily deals which are Monday 25% off Futomaki Sushi Rolls, Tuesday 25% off any Sizzling Hot Plate, Wednesday 25% off Wings, Thursday 25% off any Japanese Ramen and Friday 25% off any Fish Dish. We also have our set lunch and weekend menus available. Kind regards Umai Mi Oriental Kitchen

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L
Louis
Newcastle
1 review
Dined on December 4, 2021
Overall5food5service5ambience5

Service was brilliant from Nadia, our table was right next to the window and out of the way, which made it more relaxing. The food was superb and I would definitely eat here again!

k
katro
1 review
Dined on November 28, 2021
Overall3food4service2ambience1

We waited a while to be seated despite having a booking and we didn't receive our drinks until around 35-45 mins after we'd arrived and ordered (we had to chase this up after the first of our meals arrived). I understand that things can take a while, but there were literally 2 other tables seated in the restarunt on a Sunday evening. One of which had already been served and were eating thier meal, so couldn't have been taking any of the staffs time at that point.

The food was really lovely, but overall, the experience was a bit dissapointing.

C
Clare
Edinburgh
1 review
Dined on November 27, 2021
Overall5food5service5ambience5

Food was fantastic, staff were very friendly - service was quick. Couldn’t recommend more

J
Jacquim
Yorkshire
2 reviews
Dined on November 27, 2021
Overall3food4service2ambience2

Could have done with a knife. Offer coffees but have no milk? Apart from service of food order being confusing. The food tastes great!

r
rebecca13
Newcastle
2 reviews
Dined on November 27, 2021
Overall5food5service5ambience5

Umai Mi always delivers outstanding service and quality food, they have quickly become my favourite Asian fusion restaurant in Newcastle. I'd highly recommend Umai Mi to anyone who is a fan of Asian fusion food and enjoys a relaxing atmosphere.

AM
AlexM
Newcastle
2 reviews
Dined on November 26, 2021
Overall5food5service5ambience5

Delicious food and very nice staff. Definitely recommended

S
Steve
1 review
Dined on November 20, 2021
Overall3food2service4ambience3

Most of the items we wanted were off the menu. They lost our order and we had to order again. When it came the food was ok. Service was good and apologetic about losing the order.

HN
HelenN
Newcastle
2 reviews
Dined on November 20, 2021
Overall5food5service5ambience5

Amazing choice of food and all was delicious. Can't wait to go back and try something else there

LI
LIbbyk
Newcastle
1 review
Dined on November 20, 2021
Overall4food4service4ambience4

Good fresh food. Clean. Friendly staff. Convenient location

OT
OpenTable Diner
1 review
Dined on November 16, 2021
Overall4food5service3ambience3

Food was delicious! Will definitely be going back to try more! Service was a bit slow at first but got better as the meal progressed.

K
Katy
1 review
Dined on November 13, 2021
Overall3food4service1ambience2

I understand that food is brought out when it is ready, but if you have one person ordering from the main menu and one from the vegetarian menu, bringing all the meat dishes out first then having a long wait before any veggie dishes is not ideal. However ever that would have been OK had the server not brought the wrong main meal out twice, despite me pointing to it on the menu when ordering, and then again after the wrong thing was brought out the first time. The meals were not just a little bit wrong, but entirely different meals. Once I got the right thing the food was delicious.

VD
ValerieD
Newcastle
1 review
Dined on November 8, 2021
Overall5food5service5ambience5

Will definitely be back. Everything about the meal and service was excellent

OT
OpenTable Diner
Newcastle
1 review
Dined on November 6, 2021
Overall5food5service5ambience5

Overall amazing experience from the food to the company

DS
DanielleS
Yorkshire
1 review
Dined on November 6, 2021
Overall4food4service5ambience5

Lovely atmosphere, staff super friendly and good food. Was a shame a lot of the items on the menu where sold out however, the food we were able to get was delicious. Really big portions of food so good value for money too!

HL
HelenL
Newcastle
1 review
Dined on October 26, 2021
Overall4food4service3ambience4

An early evening booking so not too many other customers around. Would have liked to have been seated in a comfy seat booth but was allocated a table right beside other guests.
Service was good, food came out almost at the same time. A few items were not available but we had alternatives presented to us. Lovely meal, especially the dessert, though the black sesame ice cream was substituted. Had to Wait a while after requesting the bill but would definitely come back.

MK
MaureenK
Cumbria
2 reviews
Dined on October 26, 2021
Overall5food5service5ambience3

Great dining experience. Greeted, seated and served by really nice staff - and the food was delicious.

RT
RachelT
1 review
Dined on October 24, 2021
Overall3food4service1ambience3

Very nice food and helpful staff. Service however was extremely slow, my partner had finished his meal by the time mine arrived and when it did my bao was freezing cold and had to be warmed up.

S
Starboard
Newcastle
1 review
Dined on October 23, 2021
Overall5food5service5ambience5

Food was excellent, service was excellent. Drinks were on the steep side, but that the way Newcastle is going unfortunately. Overall though, best meal out in a long time!

LN
LoliNW
Newcastle
1 review
Dined on October 22, 2021
Overall2food2service2ambience3

I waited 45 minutes for my meal as I watched the waiting staff hand over dozens of Deliveroo orders. I ended up cancelling my order and never even received an apology. In the end I had to pinch my partners sushi, just so I could eat and get out of there.

JC
JennyC
Yorkshire
1 review
Dined on October 18, 2021
Overall5food5service5ambience4

Excellent food , and service. Restaurant was a bit quiet but it was a Monday night. Would go again

LG
LaurenG
1 review
Dined on October 16, 2021
Overall3food5service1ambience2

We really like the food here, it's a shame that the service lets the place down, and has for us in the past. We completely understand that there's always going to be a wait for food, and that's completely fine especially when it's high quality.

10 minutes of waiting for a drinks order to be taken, followed by another 15 minutes for a bottle of wine to be brought to the table isn't great, and having only eaten prawn crackers after 45 minutes of being sat down isn't great either.

If the waiting times were improved then Umai Mi would be spot on, it's such a shame.

LM
LauraM
Newcastle
1 review
Dined on October 16, 2021
Overall5food5service4ambience5

Lovely food, big portions and good service. Drinks service a little slow but overall we had a really nice evening. Will definitely be back.

LL
LeeL
1 review
Dined on October 15, 2021
Overall2food2service2ambience3

It was overall just a below-average experience. I didn't find the food particularly enjoyable despite really looking forward to the meal. I wasn't expecting the food to come out at different times, so with starters and mains, there was a ten minutes (at least) difference between me and my wife receiving our meal. I know this is a quirk of another Asian eatery, however, didn't see anything to say this was the practice at Umai Mi.

The service wasn't great, with our table being cleared before one of the starters arriving, and then having to call on staff passing by the table to find out when food would be coming out.

I read the reviews beforehand but I was really disappointed by our visit. I hope our experience was just a one-off, unlucky experience on a quiet Friday night, but I wouldn't ever go back so will never know.

I hate giving negative feedback, but was really disappointed as before our visit everything about Umai Mi was suggesting it was going to be good.

AK
AdrianK
Newcastle
1 review
Dined on October 13, 2021
Overall5food5service5ambience5

lovely staff. thanks for keeping gift for my partner !

TP
TomP
Manchester
7 reviews
Dined on October 10, 2021
Overall4food4service5ambience4

Great food, great service.

Portion sizes were excellent, food was great, except tempura veg were a bit thick making them a little stodgy…

Otherwise everything was great

K
Kezza
1 review
Dined on October 9, 2021
Overall1food2service1ambience1

The service was slow, the staff didn’t know who was serving us and food was left off the order. We come here all the time but this was possibly the worst experience I’ve had in a long time. No communication between staff. We waited 20 minutes for the drinks to come which isn’t acceptable considering it was a coke and a pint. Would give it a miss next time.

KO
KellyO
London
1 review
Dined on October 9, 2021
Overall5food5service5ambience2

Amazing food ams staff as always. We had a 40 minute delay with pudding ao had to leave before getting it but the staff were great and changed the bill.
Otherwise is was lovely and we will be back again. Again!

FAQs

Umai Mi does offer delivery in partnership with Just Eat. Umai Mi also offers takeout which you can order by calling the restaurant at 0191 591 0998.

Umai Mi is rated 4.5 stars by 304 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.