Waterwheel at Cambridge Quy Mill Hotel & Spa

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1. RP

   RichardP

   1 review

   2.0

   1 review

   Dined on March 19, 2023

   overall2food3service2ambience1

   We went for afternoon tea on Mothers’ Day. On arrival we were shown to a small side room which might have been a meeting room or a small private dining room with a restricted view of the car park. It had five or six tables, and we were the third group there. The empty tables had dirty plates, cutlery and remnants of food on them which were not cleared while we were there. Not the most pleasant of spaces, and it felt totally characterless. From arrival to a pot of tea being delivered took a little over 30 minutes, and they forgot an additional drink we asked for - it was not on the bill so they must not have ordered it. The food arrived some five to ten minutes later and was not particularly generous or carefully presented; there was no explanation of what was what from the person who delivered the tiered stands to the table. The sandwiches were tasty, but the bread dry. The savoury selection had the look and texture of having been under a hot lamp for quite a while. It was poorly presented and unappetising. The hot crumpet with marmite butter was cold, rigid, and there was no marmite butter on it or brought to add to it. The sweet selection was good, but the portions were small and there was no apparent effort with the presentation. We saw no staff while we ate and honestly didn’t feel like walking round to find them to ask for the missing items. We paid at the bar and left. The staff were clearly tired on what must have been a busy day, and I can’t help but feeling the place had over reached to put on lunch and afternoon tea, and presumably dinner later. The experience does not suggest things would be worth going back for another time.

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2. LD

   LindaD

   Cambridge

   1 review

   1.0

   1 review

   Dined on March 19, 2023

   overall1food4service1ambience1

   Unfortunately we were not seated in the waterwheel room, although there was space. We were seated in the garden room, with no atmosphere for afternoon tea, when we had booked lunch. The food was good when it arrived.

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3. ZE

   ZoeE

   London

   1 review

   3.0

   1 review

   Dined on March 19, 2023

   overall3food3service3ambience3

   We came for a Mothers day meal, but left disappointed. Unfortunately the service was very slow and the meat was poor quality. It was tough and fatty. We were disappointed with the poor quality of the food, even though it was nicely presented. The fish was very good apparently just the beef was very poor. It got noisy when the waterwheel room was full but this was not a major issue. Unfortunately we would not make the effort to come for a special occasion again and would not recommend it. For larger functions I think it is a better venue, but for just food it was not worth it.

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4. EA

   EmmaA

   Cambridge

   1 review

   4.0

   1 review

   Dined on March 16, 2023

   overall4food3service4ambience3

   I was under the impression that the waterwheel restaurant was a different restaurant entirely but in fact it is a room off of the bar/lounge restaurant. It was a Thursday night so not particularly busy. We had starters which at £11 each were over priced for what we received. I fully understand al a carte but the terrine was nice in flavour. The garlic mushrooms were the weirdest breaded garlic mushrooms we have ever seen. They were mainly the stalks of the mushroom and very lacking in flavour. The steaks were good and we did really enjoy those along with a nice bottle of Malbec. However it was all a very underwhelming experience all in all.

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5. SH

   SimonH

   1 review

   5.0

   1 review

   Dined on March 9, 2023

   overall5food5service5ambience5

   Lovely setting within the restaurant. Food quality was amazing. My fiancé ordered the braised beef and I ordered a rump steak. Both tasted fantastic. Even the bar menu was great. Would recommend eating in both. Staff were great too.

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6. DS

   DeborahS

   1 review

   2.0

   1 review

   Dined on March 9, 2023

   overall2food1service2ambience2

   We chose the waterwheel for a friends birthday as she is getting married there later in the year. Dining at the waterwheel was a particularly poor experience, we were ‘forgotten’ after we asked for a little more time to decide on drinks. There was no one else dining at the time. A large party was leaving. Menu was lacklustre and not available online, but allowances made to swap items which was good (but you shouldn’t really need to). The triple sandwich I ordered was mostly inedible with three huge dry pieces of bread. I left hungry and removed the service charge.

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7. OT

   OpenTable Diner

   Newcastle

   1 review

   5.0

   1 review

   Dined on January 22, 2023

   overall5food5service5ambience5

   Me and my boyfriend stayed at the hotel and ate here for breakfast and dinner each day. The food was incredible, totally worth the price and cocktails we had after were the best we’ve ever had. Would totally recommend!!

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8. OT

   OpenTable Diner

   London

   1 review

   3.0

   1 review

   Dined on December 23, 2022

   overall3food3service3ambience3

   A bit unorganised, took our booking for a dinner at 5 but only lunch menu was available. Restaurant was FREEZING, heater not working properly. Food massively overpriced and not worth it at all.

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