We got there in time for our reservation but was not seated until 30 minutes after. We were told that they were overbooked and while I understand that happens, a restaurant with the reputation of Prime Italian should honor that reservation.
We were seen promptly by the server, drink and food orders taken and the appetizers were brought quickly. Entrees were brought quickly as well. It was not until the dessert that the poor service shined through. We waited 45 minutes for the desserts to come as we saw adjacent tables receive their desserts while initially ordering after us.
Overall, I enjoyed the food, in a vacuum. With the price paid, and the service at the beginning and end of the night, I left Prime Italian with a bad taste in my mouth.
They overbooked the restaurant and we never got to eat. We did get to waste $30 on Uber rides and waste a night though. If you’re into that kind of thing.
Very disappointing this time. We have been here about 10 times before but this was not the usual. Had to wait 20 minutes for an outdoor table, and it was unusually warm on the patio. They had the ceiling fans on but not the smaller wall mounted ones. Went for Miami Spice and once again, they did not provide the Spice menu until we specifically requested it. The excellent bread with sauce and water were served quickly as were our drinks. Then within minutes of ordering our food, the tuna tartare and chopped salad were brought to the table. Both were very good although we felt rushed. Several minutes after those plates were cleared, they brought our entrees - spaghetti and Kobe meatball was good as usual but the chicken parm had less cheese than usual and was somewhat burned. In contrast to the rushed service, we then waited over 20 minutes before someone cleared our plates. Then our server asked what we wanted for dessert even though we had already ordered it. Ten minutes later they brought the fried Oreos which were good as usual. Throughout our dinner, no one refilled the water glasses and I had to request it repeatedly. Finally when we got the check, they ask you to select a % for the tip but they take it as a percentage of the total bill including the tax thereby inflating the amount. I think the server was a bit overwhelmed as the restaurant was very busy. Also no one, including the manager, ever asked how everything was. We were not happy with our dining experience this time, and they need to do better in the future.
We were there for miami spice month. The food was great as was the service. I thought the price was wil worth the meal I ate. I would absolutely go back again, especially if I wanted top notch Italian food.
Eggplant Parmesan needs more eggplant and less breading.
Always the best time and THE BEST food!
A great experience !!❤️
A special thank you at David for his good service 👍😉
Great service very attentive great food
Service was poor.
Added cheese to an order that was
Service was great but food was not that exceptional overall for the price.
Amazing! Food was delicious! Service was impeccable!
Even though we arrived on time for our reservation, We had to wait about one hour to be seated. The restaurant was extremely crowded and all the workers running trying to accomplish their tasks. We asked for two glasses of red sangria at the bar , but the bartender gave us white sangria instead.
Made a reservation for indoor seating at 9pm. Called to update that I will be running 10 min late and it was no problem. I got there at 9:15 and my table was not ready yet. I was also told I would be seated outside. I was not seated until 9:45 and still was seated outside even though I mentioned something to the hostess. When I was mentioning how I would like an indoor table to the hostess and how its been a long wait even though I reserved, a second hostess listening in named Jessica kept on nodding her head at everything I was saying. As a customer who made a reservation, I did not ask for more than to get what I reserved. I did not get a table at the time I asked or location, and got attitude from a hostess for no reason.
Small portions of the food didn't even offer Miami spice had to ask.
1 word. Delicious!
Great service and food! I’m looking forward to coming back.
Dylan gave exquisite service!
The good is good but there are much better Italian restaurants in Miami that are more reasonable - although the portions are large and can be shared.
Restaurant is very nice and I have been before. Eggplant parm was disappointing but the rest of the Food was great
Was great as always.
John our waiter was excellent and the food was amazing as usual!
We had the Kobe meatball spaghetti, tuna tartare and short rib. The tuna was our favorite. Our waiter had a bit of an attitude and the surrounding people sitting outside were smoking cigarettes at the table while we ate. Likely wouldn’t be returning.
Prime Italian never disappoints! Consistently delicious Italian cuisine, great service, and wonderful ambiance.
Usually it's great but I ordered the Miami Spice deal to go and they forgot to pack one of my entrees in the to-go bag. I didn't realize until I got home and was very upset. Paid $39 for an appetizer and dessert. If this had not happened then I would have been happy.
Prime Italian consistently surpasses expectations - especially for its Miami Spice menu - great options, large portions excellent food. Service is top notch. Highly recommend.
Service was excellent. We decided to order from the Miami Spice menú because of the value of 3 courses but unfortunately were disappointed once we realized the size of the courses was significantly smaller than the regular menu. Wish they would have pointed out the portions were smaller than the regular menu so you are not really getting a deal just paying less for smaller plates.
We had a great time here. The food and service was wonderful. We took part in MiamiSpice and thought the value was perfect for three courses. Everything from start to finish was pleasant. We would recommend it and upon our return we will visit again!
Great food and service. Didn’t put a candle in dessert as requested on reservation :(
Amazing food with very big portions which I love. Service was excellent as well. Great place to go to for any occasion.
The food was extraordinary... simply delicious! The bread was just fantastic a must every time I am in Miami!
Excellent waiter !! Great food , ambience.
Food was amazing. Our server Mike was the best! Portions are great and the meatball is a must
El que esté encima de nosotros para q pagáramos y nos fuéramos por el mesero no estuvo bien
Impeccable service, excellent food. The portions are generous and to improve your value for price paid I’d definitely recommend sharing rather than each person ordering their own entree. Great crossover offerings from Prime steakhouse menu across the street. There are people for whom this is their go to choice and that is understandable. For me it was an experience and an indulgence best saved for special occasions with larger groups. If you love The Beach Scene and fine Italian dining, this place hits all the marks
Our waitress Julia was terrific and made it a wonderful experience.we’ll be back.
Omg everything was sooo good. The Caesar salad was so bomb 💣
Prime Italian is simply the BEST! There is no better Italian food in South Florida. I highly recommend the chicken parm.
Our server was very attentive
The food was delicious
Ambiance was nice
Really never disappoints.
The garlic bread is out of this world. The pasta specials were both great.
It’s a great choice for a scene with good food.