SER Steak+Spirits

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1. OT

   OpenTable Diner

   Central Texas

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience3

   I’m giving this restaurant 1 star because of the view. It took 25 mins for our waitress to come to our table, when she arrived she immediately began with the excuse that she was “answering allergy questions” at another table. After that she rarely came by to check on our table unless food was being served. To start we ordered the rolls, chop salad, and I had the romaine salad (which was a Caesar). The Caesar salad was $16 and was literally 4 small, whole, un-chopped romaine leaves with 2 anchovies. For entree I ordered the 10oz filet cooked medium, mushrooms, baked sweet potato, mac n cheese, and brussel sprouts for the table. The steak was more like 8oz, under seasoned and was ice cold in the middle. I requested the steak be taken back and cooked more. The second time it came out it was well done and was very tough. I couldn’t eat it at that point. The mushrooms has a funky after taste. I was very displeased with the service and food. Not once did a manager come by. I thought that was weird.

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2. C

   Cass

   Dallas

   5 reviews

   vip
   3.0

   5 reviews

   Dined 2 days ago

   overall3food3service5ambience5

   Amazing ambiance and great views but they dropped my daughters lamb shops and then one of mine was basically rare rare and I have had a many lamb chop but it’s seems it didn’t cook through which is fine but they didn’t even offer or take notice to it. Maybe will go back for drinks but that’s about it

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3. AA

   AmyA

   Dallas

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food4service2ambience5

   The views are unmatchable!! Definitely worth stopping by and at least grabbing a cocktail to watch the sunset. The food for the price was okay and the service could have been much better.

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4. F

   Filburs

   Dallas

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   The entire experience was great! The food was amazing and the staff was friendly.

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5. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Great spot with amazing food and service.

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6. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   The Elk Rack was the best I ever had. And something as simple as potato butter puree adds stars to the whole meal experience.

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7. OT

   OpenTable Diner

   Corpus Christi

   4 reviews

   vip
   5.0

   4 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Service and food were amazing as always!

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8. JM

   JohnM

   Dallas

   9 reviews

   vip
   1.0

   9 reviews

   Dined on June 26, 2022

   overall1food1service1ambience3

   Drinks and the appetizer were good, I ordered the 38oz Tomahawk and the presentation was good, but steak was way under cooked, so I sent it back and it came out 30 mins later, my sides were cold by then and to top it all off the $175 steak was way over cooked. I have been to numerous high end restaurants, this by far was so disappointing.

   SER Steak+SpiritsResponded 6 days agoJohn, we apologize that we did not hit a home run on your steak and SER Experience, our culinary team strives for perfection! Thank you for tsking the time to submit a review your feedback is crucial to us.

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9. OT

   OpenTable Diner

   New Orleans

   1 review

   vip
   1.0

   1 review

   Dined on June 25, 2022

   overall1food2service2ambience5

   We used to go to SER twice a year and loved it and we were so excited to go again now that it’s open, but the steak was room temperature, the plates were cold and it was extremely over priced. I’m sorry to say we will not go back.

   SER Steak+SpiritsResponded 6 days agoWe were excited to see you return, but disappointed that we did not win you over on the newly launched SER.

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10. V

    Vandy

    Houston

    2 reviews

    5.0

    2 reviews

    Dined on June 25, 2022

    overall5food5service5ambience5

    Excellent dining experience! So happy we chose SER to celebrate our anniversary.

    SER Steak+SpiritsResponded 6 days agoThank you for choosing SER for your anniversary and the 5 star review!

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11. HH

    HeatherH

    1 review

    4.0

    1 review

    Dined on June 25, 2022

    overall4food4service5ambience5

    Our experience was amazing. Wonderful service, over the top views just breathtaking. My filet could have had a bit more seasoning. Prices a bit high but your paying for location with the views. I will come back one day.

    SER Steak+SpiritsResponded 6 days agoThank you for taking the time submit a review glad you enjoyed your dinner at SER!

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12. OT

    OpenTable Diner

    Cleveland

    1 review

    vip
    3.0

    1 review

    Dined on June 25, 2022

    overall3food3service4ambience5

    Very nice views of the city and server & bartender were nice. However it took an hour for our food to come and it wasn’t hot. I asked for my filet medium plus but it came medium rare. Brussels sprouts tasted burnt, not charred

    SER Steak+SpiritsResponded 6 days agoWe our sad to hear that your SER experience did not meet your expectations. SER strives to be the best and we value the feedback you have provided, so we can adjust our service to ensure future guests do not encounter the same issues. We hope to see you back again soon.

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13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 24, 2022

    overall5food5service5ambience5

    Great food, great ambiance. Wife really enjoyed her birthday.

    SER Steak+SpiritsResponded 6 days agoThank you for choosing SER to celebrate your wife's birthday!

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14. KC

    KimberlyC

    Dallas

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Amazing food and the best view of Dallas! We loved it and will be back again

    SER Steak+SpiritsResponded 6 days agoKimberly - Thank You for choosing SER and taking the time to give us the outstanding scores, we can't wait to welcome you back!

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15. OT

    OpenTable Diner

    Dallas

    14 reviews

    2.0

    14 reviews

    Dined on June 18, 2022

    overall2food2service3ambience3

    I took my husband here for Father’s Day dinner date. I heard the view is nice (and it was), but that and the bread were pretty much the best part of the meal. We certainly don’t mind paying for $150 steak but the expectation is that it would actually be good. It was overcooked and the meat tasted like something they would grind up to put in a hamburger. The mac & cheese was undercooked and the brussels sprouts were on the verge of being burnt. My scallops were chewy and overcooked as well. The server we had was very nice and gave recommendations which I appreciated. They don’t seem to have a wine summary to give wine recommendations though. If you are visiting Dallas I would say there are several other steakhouses that would be worth visiting over this one. I can think of at least five.

    SER Steak+SpiritsResponded 6 days agoWe appreciate you taking the time to provide us with this feedback. SER strives to be the best and we certainly did not live up to that expectation during your visit for that we truly apologize. Our management team will work on improving the service so future guests do not encounter the same deficiencies. We hope you return one day and see the improvement.

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16. A

    Amanda

    Austin

    6 reviews

    3.0

    6 reviews

    Dined on June 18, 2022

    overall3food3service5ambience5

    First off the ambiance is amazing. The hostess was amazing as she walked me down to show me where the cvs machine was and could have easily just told me. The food was such a disappointment and I really wanted the reviews to Not be right. The $72 steak was cooked horribly, we ordered it medium rare and it came out medium well to well done. The Mac and cheese is really dry and the asparagus was over flavored with too much going on. Way too much Parmesan crust on top. Whatever you do DO NOT get the raw & chilled for $95 you get a few oysters and a few prawns then table spoon of lobster, ceviche and tuna.

    SER Steak+SpiritsResponded 6 days agoAmanda - Thank you for coming to SER, Our hostess truly hit it out the park with you but our Culinary team did not and I truly apologize for that. We value the feedback so we can continue to adjust and strive for perfection on everything that leaves the kitchen. We hope you will return one day and see the improvement.

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17. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food2service4ambience3

    The food was subpar. Not worth my money. The drinks were great

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18. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on June 18, 2022

    overall4food3service4ambience3

    The view is amazing! The food is good but not sophisticated. Too expensive for the relatively simple dishes. We were in an area close to the kitchen. The chef was constantly shouting at his staff and his loud voice frequently interrupted our conversation. We were a good 15 yards away from where he stands. The waiter was nice but a bit too theatrical. At the end of the day we had a good time. The view is mesmerizing. I can stay there for hours looking at the Dallas skyline.

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19. CB

    ChrisB

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on June 17, 2022

    overall5food5service5ambience5

    Always incredible food and service. Fillet and Risotto were top drawer! Other must haves: roasted brussel sprouts, jumbo prawns, and creamy potatoes. Will dine here again on next trip to Dallas.

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20. c

    chuckles

    San Diego

    26 reviews

    4.0

    26 reviews

    Dined on June 16, 2022

    overall4food5service4ambience4

    We were traveling to Dallas for a family vacation and to celebrate my daughter’s graduation. We were staying at the hotel and thought it would be a good opportunity for us to try Sēr. We knew the cost going into our evening and were pleasantly surprised by the quality and flavor of the food. The Rib eye was cooked exactly as we asked, the foie gras was delicious, as was the truffle risotto and mushrooms. If we had one critique about the food it was that the mushrooms were too salty for our palette but if eaten with the potato purée for example, perhaps that would have tamed it a bit. The risotto was also on the saltier side but still executed very well and our daughter cleaned the bowl! We also ordered the sundae cart for dessert and while simple and yummy, some hot fudge or other flavor sauces would have been a welcome addition to the many, many other toppings offered. We will most likely return if we’re ever in Dallas as the view was lovely and the service was also very good. We dined early so hard to say how loud it gets when fully booked but I imagine the atmosphere is similar to other high end steakhouses (but with a view!)

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21. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined on June 16, 2022

    overall5food5service5ambience5

    Dinner was PHENOMENAL! They had a live singer but the noise level was low in the area we were seated in. Our waitress was perfect, she even offered to make a virgin margarita for me since I’m pregnant. Food was prepared and plated just right. Literally my favorite restaurant with an amazing view!

    SER Steak+SpiritsResponded 6 days agoIt's exciting to hear your SER experience was exceptional and that the staff went above and beyond to make your evening extra special. We look forward to welcoming you back again!

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22. LM

    LiliMay

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on June 12, 2022

    overall5food5service5ambience5

    It is a wonderful steakhouse with a beautiful view of Dallas. I don’t think there is a bad seat in the house but definitely request a seat by the window when you go. Our dinner was amazing, our waiter was very kind, very knowledgeable and helpful. We were seated right away, there was live music, the atmosphere was very comfortable and classy. There are many choices on the menu so if you don’t want a $100 steak you can choose a $40 meal, that’s great. We had the steak and the elk, it was incredible. The whipped potatoes are heavenly, but everything we had was, especially the Parker rolls! Beautiful cocktails, with signature touches and flavors. We can’t wait to return!

    SER Steak+SpiritsResponded on June 16, 2022Thank you for taking the time to review our newly reinvented SER! We are so proud to hear that had an unforgettable evening! we look forward to seeing you on your next visit.

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23. OT

    OpenTable Diner

    Las Vegas

    1 review

    4.0

    1 review

    Dined on June 11, 2022

    overall4food3service4ambience5

    The food presentation was beautiful, but both our meals were over cooked. I expected more for the price.

    SER Steak+SpiritsResponded on June 16, 2022So sorry your food did not come out the way you like it. We will connect with our culinary team and chefs to ensure future guests do not have this same issue. Hope to see you back again soon.

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24. m

    mikem

    Dallas

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    Food was really good. We are gluten free and they accommodated to our needs. Service by John was outstanding. The guitarist in the bar area was a nice touch. It is so much better than it was before so if you liked it before, you will love it now.

    SER Steak+SpiritsResponded on June 16, 2022Mike - So happy to hear John delivered an exceptional SER experience. Thank you for taking the time to recognize John and the team's hard work. Look forward to welcoming you back on your next visit.

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25. R

    Rene

    1 review

    2.0

    1 review

    Dined on June 11, 2022

    overall2food2service1ambience4

    My boyfriend & I celebrated our anniversary here. The view was amazing & the highlight of the evening. It food was just okay & very overpriced. It look over 30mins for the food to come out. The service was horrible. The waitress was very inattentive, she didn’t check on us or come refill our drinks. We had to flag her down to request our check then she took forever to bring it back. We definitely won’t return.

    SER Steak+SpiritsResponded on June 16, 2022So sorry that we did not make your anniversary special and that we fell short on delivering the SER experience.

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26. BF

    BradF

    Tulsa

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    Excellent steaks. The prices are what you'd expect from a high-end steakhouse, and the service was as good as it gets.

    SER Steak+SpiritsResponded 6 days agoBrad - Thank you for sharing your experience, and the outstanding scores. We look forward to helping you celebrate your next special occasion.

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27. OT

    OpenTable Diner

    Corpus Christi

    5 reviews

    vip
    5.0

    5 reviews

    Dined on June 10, 2022

    overall5food5service5ambience5

    Anytime I come here the service is amazing, the food is immaculate, and the sommelier picked us yet another amazing wine. I will always love dining at Ser

    SER Steak+SpiritsResponded on June 16, 2022We are pleased to hear you enjoy coming to SER. Thank you for your 5 star review!

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28. OT

    OpenTable Diner

    San Antonio

    3 reviews

    2.0

    3 reviews

    Dined on June 9, 2022

    overall2food3service2ambience1

    Music in the restaurant was way too loud. We could hardly hear each other talk across the table. Food was good except Octopus appetizer was over cooked. Bearnaise sauce was cold and was served like a soufflé versus a sauce. Not tasty at all. Steaks were good and cooked to correct temperature. Best item was the Parker rolls appetizer- we ended up ordering three of them! Service was slow especially at the end of the meal. We waited for half an hour after plates were cleared for the wait person to show up at the table. Finally said we wanted a check and we would skip dessert. 3 hour dinner without dessert served is too long for me. I would not recommend it unless you were staying at the hotel.

    SER Steak+SpiritsResponded on June 11, 2022I am so sorry we did not hit a home run with your SER experience, We value that you too the time to share this valuable feedback so we can evaluate our processes and coach accordingly. We hope the next time you visit you see the improvement.

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29. MS

    MarcosS

    1 review

    5.0

    1 review

    Dined on June 9, 2022

    overall5food4service4ambience5

    Have been a long time fan of SER before the reboot. While there was a convention and was very crowded at first it settled down and got to normal later in the evening. Only thing to mention was my steak was under cooked. I would recommend cutting into it to ensure it is cooked to standard prior to the maître d leaves the table.

    SER Steak+SpiritsResponded on June 11, 2022We were excited to welcome you back. Thank you for taking the time to write a review and providing feedback. See you again soon!

    Report
30. LG

    LilianaG

    1 review

    4.0

    1 review

    Dined on June 5, 2022

    overall4food5service3ambience4

    I went here cause of my mom's birthday but I was disappointed that they couldn't do anything about not even a dessert cause they said the run out it . I didn't ask for anything free just a simple gesture for my mother but oh well...

    SER Steak+SpiritsResponded on June 10, 2022I am so sorry we didn't surprise and delight your Mom for her birthday. Thank you for letting us know we will continue to remind our staff to take the opportunity to WOW our guests and celebrate special occasions. Hope you return for another celebration so you can see the difference! Happy Belated Birthday MOM!

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31. OT

    OpenTable Diner

    Dallas

    8 reviews

    vip
    2.0

    8 reviews

    Dined on June 5, 2022

    overall2food3service1ambience4

    This was our first time at SER and was hoping for a wonderful night out with friends. Unfortunately we were disappointed. The space is spectacular with stunning views and a traditional layout to maximize those views. We have reservations for 8 o’clock and arrived early to have a couple of drinks at the bar. We should have stayed in the bar. Here the service was impeccable and we received our drinks timely and the staff was extremely professional. Once we were seated the night started going downhill. Our server seemed overwhelmed from the start, but we tried to give him the benefit of the doubt. However it took about 30min to get our first round of drinks and he had to make several trips back to the table to clarify the martini order of our friend. The server seemed very confused about how to serve a multi course meal and implied that everyone at the table had to have the same meal and if any of us didn’t want, say the salad, they could just watch the others eat. Once we clarified and placed our orders the pacing was atrocious. The server was absent for most of what would end up being a 3 1/2 hour meal that should have been 2. When he was at the table, he was just not a good conversationalist and rushed each interaction. At the conclusion of the meal he collected our plates and proceeded to scrape the plates off table side before stacking them on a service tray then leaving the tray to take one of the dishes to the kitchen to box leftovers. The food was overall good. We had the Raw Seafood Tower which was probably the highlight of our meal. Parker house rolls that were very good. My wife and I split the Romain salad which was served oddly. Instead of just splitting the salad onto two plates in the kitchen, the entire salad was served on one plate with the dressing decoratively “smeared” and a second plate with just the dressing smear on it. It just seemed odd to all of us at the table. The entrees we ordered were the elk, the lamb, a steak, and the sweet potato

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32. OT

    OpenTable Diner

    New Orleans

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food5service5ambience5

    Restaurant is gorgeous! Sunset views to the west, downtown skyline views to the east…all incredible! Very high ceilings with floor-to-ceiling windows allow unobstructed views. The decor was impeccable and the ambiance was perfect for celebrating special occasions. The food was all amazing! My only suggestion is to offer a petite filet option (10 oz is a lot, need a 6 oz option for the ladies). Also, the piano was beautiful and the pianist was exceptional, but it was a bit loud and hard to talk over. Lowering the lid some would help. We came to celebrate our 30th anniversary and wanted a unique and classy dining experience. SER exceeded all our expectations. We would highly recommend! But be prepared to splurge, these views are pricey…but the entire dining experience is totally worth it! Book it and go! You won’t regret it!

    SER Steak+SpiritsResponded on June 16, 2022Thank you for taking the time to provide this amazing review. We will definitely take in account your suggestions about the filet and live music. See you again soon!

    Report
33. m

    markc

    1 review

    3.0

    1 review

    Dined on June 4, 2022

    overall3food5service5ambience5

    Could not reserve a window table on Open Table and was told that was the only way to get a window table. When I called SER to discuss was told first come first serve on tables . Once we arrived was told only thru OpenTable. No where on Open Table did I have that choice. Communication between Open table and SER needs to be clear on HOW to reserve a certain table

    SER Steak+SpiritsResponded on June 11, 2022So sorry for the mix up. We are working on a solution. Moving forward effective 6/12 all tables including windows seating is on a first come first serve basis. Our window seating is in high demand so we do recommend early dining so we can honour your request at the time of arrival. thank you for understanding

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34. C

    Cathy

    1 review

    4.0

    1 review

    Dined on June 4, 2022

    overall4food4service3ambience5

    Wait staff is very knowledgeable and passionate about menu. Entrees arrived timely; however we waited at least 30 minutes for our dessert which is too long so we took it to go.

    SER Steak+SpiritsResponded on June 10, 2022Thank you for taking the time to provide this valuable feedback. We look forward to elcoming you back to SER soon!

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35. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on June 4, 2022

    overall5food5service5ambience5

    Great Service and environment!!!

    SER Steak+SpiritsResponded 6 days agoThank you for 5 star review!

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36. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined on June 3, 2022

    overall5food5service5ambience5

    This was a lovely date night for myself and my boyfriend. We saw this restaurant on TikTok and had to try it. From the complimentary valet service to the food and music, our experience was amazing! And don’t get me started on the view! We will definitely go back. The lamb, salmon, macaroni and cheese, and even the brussel sprouts were delectable!

    SER Steak+SpiritsResponded on June 4, 2022We are pleased to hear you discovered us from Tik Tok and that you found a new place for date night! Thank you for taking the time to give us a 5 star review. We look forward to seeing you back at SER soon.

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37. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on June 1, 2022

    overall5food5service5ambience5

    Anniversary. Solid, drinks were ok food was great. Asked them to dust the steak a little more than usual in salt pepper based on other reviews. Turned out fantastic.

    SER Steak+SpiritsResponded on June 2, 2022Thank you for your 5-star review and taking the time to provide feedback about your experience at SER. Hope we see you back for another celebration.

    Report
38. j

    jennfromtexas

    Dallas

    1 review

    3.0

    1 review

    Dined on June 1, 2022

    overall3food3service5ambience5

    Mackenzie (our server) was incredible, and the view was fantastic. The rest was just meh. The aged steak was subpar, the sweet potato was okay, the Brussels sprouts were very good. Nice ambience and incredible wine selection. Hopefully they are just getting back into the swing of things after Covid, but my husband and I were not impressed, especially for the price point.

    SER Steak+SpiritsResponded on June 2, 2022We are so happy to hear that Mackenzie took such good care of you. Thank you for taking the time to provide your feedback about the food. I will connect connect with our culinary team to address your notes and to evaluate what we can do differently to ensure all our food is on point. Hope to see you return later as we ramp up.

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39. MP

    MikeP

    1 review

    4.0

    1 review

    Dined on May 29, 2022

    overall4food5service4ambience4

    This was my first time here but it won’t be my last! Had issues with there only being one valet person which caused a slight delay in our date, but overall, the experience was amazing. The food was exceptional and the drinks were exquisite.

    SER Steak+SpiritsResponded on June 1, 2022We're excited to hear you had an outstanding visit. we look forward to welcoming you back on your next visit. Thank you for taking the time to submit a review.

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40. O

    Ozman

    Dallas

    16 reviews

    4.0

    16 reviews

    Dined on May 29, 2022

    overall4food4service5ambience3

    Do not sit near pianist. Could not hear a word at the table.

    SER Steak+SpiritsResponded on June 1, 2022Thank you for this feedback regarding the live entertainment. We will make sure we are monitoring the volume so future guests do not experience the same.

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