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  5. Upper West Side
Serafina Upper West, New York, NY

Serafina Upper West

4.4
4.4
580 Reviews
$30 and under
Italian
Located in NYC's premiere “suburban” oasis, we bring energy to the ground floor of The Art House New York Hotel. We are a friendly destination for families, professionals and visitors. Vibrant frescos grace the walls while the pizza oven takes center stage. Our dining room offers expansive vies of the busy streets, while our patio seating puts guests right in the middle of the action. We offer delicious Italian cuisine, featuring fresh pastas, pizzas, seafood and meats.

UPDATED COVID-19 POLICY:In adherence to the NYC mandate, all eligible guests 12 years and older must be vaccinated against Covid-19 to enter our restaurant. You will need to provide proof of at least one dose of the Covid-19 vaccination to enter & dine indoors. The following are acceptable proof of vaccination with a matching valid ID: NYS Excelsior Pass, State or Country issued digital pass or Vaccination Card. Unvaccinated guests are welcome to dine outdoors. Outdoor dining is on a first come, first serve policy.

Make a reservation

2 people

7:30 PM


Booked 23 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Italian, Pizzeria, Pizza Bar

  • Hours of operation

    Lunch Daily 12:00 pm–4:30 pm Dinner Daily 5:00 pm–10:00 pm

  • Phone number

    (212) 595-0092

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Our Private Dining Coordinator: (855) 784-1697

  • Neighborhood

    Upper West Side

  • Cross street

    77th

  • Parking details

    Street Parking

  • Public transit

    Subway lines 1 & 9 to 79th Street

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 580 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on recent ratings
  • 4.5Food
  • 4.3Service
  • 4.3Ambience
  • 4.1Value

NoiseModerate

Sort by

Filters

  1. MM

    MayraM

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food2service4ambience5
    Not so tasty food, I really was expecting more. Good service though
  2. N

    Nancy

    Detroit

    40 reviews

    vip
    5.0

    40 reviews

    Dined on August 5, 2022

    overall5food5service5ambience5
    Family gathering of people who were all from out of town. Delightful food, staff, and ambiance.
  3. D

    Disappointment

    Miami

    68 reviews

    vip
    5.0

    68 reviews

    Dined on August 4, 2022

    overall5food5service5ambience5
    Lovely lunch!
  4. CG

    ChristinaG

    Los Angeles

    1 review

    3.0

    1 review

    Dined on August 2, 2022

    overall3food4service1ambience3
    Food was ok, service was absolutely terrible--had to remind them that we were there and lost our waiter halfway through the meal. When our meals finally came, the lasagna was cold in the middle. Would not recommend
  5. OT

    OpenTable Diner

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on July 30, 2022

    overall4food4service4ambience5
    I put 4 to be honest. In some respects, not stellar…but the fact is, it is a perfect place when you have a group of friends, with different food likes, picky eaters, and people who want to celebrate with a nice meal. When friends come in from out of town, it’s the first place I take them and it becomes a home base due to the variety and consistency. It’s not top notch gourmet, but it doesn’t need to be.
  6. LM

    LorraineM

    New York Area

    1 review

    2.0

    1 review

    Dined on July 30, 2022

    overall2food4service3ambience3
    Although I made a reservation, they did not have a table for me. Had to eat at the bar. The (one) bartender was hustling and doing the best he could under impossible conditions: he was responsible for drinks for the entire restaurant as well as food and drinks for a full bar. Please hire more bar staff (and don’t bother taking reservations since you can’t honor them).
  7. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on July 30, 2022

    overall5food5service5ambience5
    Service was fantastic. Food was great-came out to the table timely at the perfect temperature.
  8. OT

    OpenTable Diner

    Atlanta

    27 reviews

    5.0

    27 reviews

    Dined on July 30, 2022

    overall5food5service5ambience5
    Always eat here when we visit NYC! Greats cocktails too!
  9. UW

    UWSdiner

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on July 29, 2022

    overall4food2service5ambience4
    The sea bass, which I ordered frequently, was overly salty and overcooked. Very disappointed.
  10. AP

    AgataP

    New York Area

    22 reviews

    5.0

    22 reviews

    Dined on July 27, 2022

    overall5food5service5ambience5
    Excellent food and service
  11. JL

    JacalynL

    New York Area

    9 reviews

    5.0

    9 reviews

    Dined on July 27, 2022

    overall5food5service5ambience5
    Went here before show at The Beacon Theatre, food was so good, two of us had the homemade pasta dish special. All four of us finished every bite of our meals.
  12. OT

    OpenTable Diner

    New York Area

    81 reviews

    vip
    5.0

    81 reviews

    Dined on July 27, 2022

    overall5food5service5ambience4
    Great place for early dinner before going to The Beacon. Food was delicious and the service was great. I am excited another Serafina is opening closer to home on 22nd and Park Ave South- can’t wait.
  13. OT

    OpenTable Diner

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on July 24, 2022

    overall5food5service5ambience5
    Always a nice meal with great service at Serafina UWS. Great menu, food is always a hit. Good restaurant for a family gathering. Highly recommend!
  14. L

    Large

    1 review

    2.0

    1 review

    Dined on July 20, 2022

    overall2food2service2ambience1
    The temp in the restaurant had to be 80 degrees. They were out of things on the menu. The waiter brought out one entree along with the appetizers. The tap beer was warm. The veal special was a dry piece of cardboard.
  15. L

    Lois

    New York Area

    42 reviews

    vip
    5.0

    42 reviews

    Dined on July 2, 2022

    overall5food5service5ambience5
    Good simple food . Great service
  16. E

    Erikajao

    New York Area

    1 review

    5.0

    1 review

    Dined on June 28, 2022

    overall5food5service5ambience4
    Food and wine are so reliably good (and creative too.) It really is a go-to!
  17. NB

    NessaB

    New York Area

    58 reviews

    vip
    5.0

    58 reviews

    Dined on June 28, 2022

    overall5food4service5ambience4
    A very pleasant meal with lovely service and yummy food. If my chicken milanese had been a bit more tender, the music slightly quieter, and the bartender a smidge less busy, it would have been perfect :)
  18. P

    Picky

    Atlantic City

    1 review

    5.0

    1 review

    Dined on June 28, 2022

    overall5food5service5ambience5
    We really enjoyed the Caprese salad, Spaghetti alla Vongole, Spaghetti Carbonara, and tiramisu before seeing Ludovico Einaudi perform at the Beacon Theater. Excellent service. Nice wine selection. Gluten free pasta option for me. Everything was perfect. We will return.
  19. OT

    OpenTable Diner

    New York Area

    12 reviews

    4.0

    12 reviews

    Dined on June 23, 2022

    overall4food4service4ambience4
    We had a lovely time. Food and service were excellent. Noise level wasn’t too bad. Food was expensive but worth the money spent. We will come again.
  20. S

    Sporteroo

    New York Area

    30 reviews

    vip
    4.0

    30 reviews

    Dined on June 22, 2022

    overall4food5service5ambience4
    Great UWS location especially for Lincoln Center, Beacon Theater or Museum event. Parking is the only issue.
  21. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    2.0

    1 review

    Dined on June 19, 2022

    overall2food4service2ambience4
    The service was terrible. They forgot to enter my sons order and when we advised them, they send the order through but no real apologies. No follow up. No free deserts etc. My son spent most of the meal without food while we all ate. I had to ask several times for a second drink. When it was time for the bill I had to ask someone where our waiter was. Someone else brought the bill and joked our waiter was new and catching up on other orders. For a restaurant at this price point and which has been around so long it’s disappointing. As upper west side residents we have been coming to the restaurant for several years. Disappointing.
  22. e

    eaterny

    New York Area

    93 reviews

    vip
    5.0

    93 reviews

    Dined on June 12, 2022

    overall5food4service5ambience4
    We had such a great waiter! I miss good service, and he was excellent - attentive without being overbearing. He was pleasant, didn't rush us as so many do. The food was delish - sea bass in pinot grigio sauce, burrata with fried artichokes. Nice wines by the glass since we were all drinking something different. Will definitely be back!
  23. A

    Armandvan260

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on June 11, 2022

    overall4food5service4ambience3
    Food is amazing
  24. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 10, 2022

    overall4food4service4ambience5
    Enjoyed the dinner and ambiance of restaurant. Food came out very fast and am pleased with the wine and staff. Excellent!
  25. KG

    KennethG

    London

    2 reviews

    3.0

    2 reviews

    Dined on June 9, 2022

    overall3food4service5ambience3
    I be been having the same wine for years and this time it wasn’t the same. The food was good but, with dessert we had a “weak” americano coffee.
  26. a

    andisa

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on June 7, 2022

    overall4food3service5ambience3
    We had such a great server, made the dining experience
  27. C

    Crazymama

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on June 7, 2022

    overall4food4service3ambience3
    Despite making a reservation and asked to sit in the large dining space - they sat us by the bar; very disappointing (it didn't get busy until we departed). Our waiter was disconnected and i felt like I was bothering him by asking him a few questions. Asides from this, the cocktails were exceptional and the food was great.
  28. JZ

    JuliaZ78

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on June 6, 2022

    overall4food4service3ambience4
    Our server was overwhelmed, with the addition of the (beautiful) outdoor space on the sidewalk, maybe its just too many tables? The ambiance was really nice though, looking out on the street, people watching, slight breeze, sitting among the cascading faux wisteria.
  29. L

    Lulu3

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on June 5, 2022

    overall1food3service1ambience1
    I have eaten at SF for many years and have found it to be consistent, reliable and satisfying on many levels. Lately, however, the noise level has increased so much that it has become impossible to have a civil conversation/meal with friends without shouting at each other in order to be heard. The food was OK but we had to wait so long for it without being able to talk to each other and with being subjected to the shouting of the other diners (probably to be heard over the loud thumping music) that we were not able to enjoy our meal. Last night was my third and final attempt to try to eat at Sarafina. Never again!
  30. JS

    JulieS

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on June 4, 2022

    overall5food5service5ambience4
    Delicious food and great service.
  31. OT

    OpenTable Diner

    New York Area

    5 reviews

    4.0

    5 reviews

    Dined on June 4, 2022

    overall4food5service3ambience4
    Love the restaurant, problem with busboys generally language barrier, a little confusion between service in the tables as a busboy and where is the weather? Passport I should speak better English to get the point across and waders should monitor their tables better
  32. DD

    DanD

    1 review

    5.0

    1 review

    Dined on June 3, 2022

    overall5food4service5ambience4
    Great food, reasonably priced. Conveniently located.
  33. TK

    ThomasK

    New York Area

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5
    Come prepared to eat and also to try several dishes! Fried calamari is a must!
  34. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 28, 2022

    overall4food4service5ambience4
    College graduation
  35. CD

    CarolD

    New York Area

    21 reviews

    5.0

    21 reviews

    Dined on May 26, 2022

    overall5food5service5ambience5
    Everything was wonderful-food and service! Always love Serafina!
  36. DW

    DavidW

    Edmonton

    3 reviews

    vip
    3.0

    3 reviews

    Dined on May 23, 2022

    overall3food4service2ambience3
    Wonderful restaurant but the server had no personality and that unfortunately made our experience there less than average. Too bad for the restaurant and too bad for us.
  37. DR

    DebR

    New York Area

    15 reviews

    3.0

    15 reviews

    Dined on May 21, 2022

    overall3food3service2ambience2
    The restaurant gets very loud, so I would not recommend for a romantic dinner. The service was very slow (I had to go search for my waitress - she took our order and just forgot about us. In addition, the AC wasn't working so the place was very hot. Food was ok, not memorable.
  38. D

    Dac35

    New York Area

    7 reviews

    vip
    5.0

    7 reviews

    Dined on May 20, 2022

    overall5food5service5ambience4
    Our neighborhood favorite !
  39. CS

    CandaceS

    New York Area

    11 reviews

    5.0

    11 reviews

    Dined on May 19, 2022

    overall5food5service5ambience5
    What a perfect birthday dinner! We sat in a half-circle booth in the back. It was romantic and perfect. The food was outstanding — couldn’t stop talking about it! Definitely going to come back.
  40. l

    love2dine

    Palm Springs

    49 reviews

    vip
    3.0

    49 reviews

    Dined on May 18, 2022

    overall3food4service1ambience2
    While the food was good the service was poor. We were there for lunch and told the server we were going to share a salad. She said the kitchen wouldn’t split it but she would bring us utensils to split it. After the salad was served she did not bring extra plates or utensils. We used our bread plates and when we were done with the salad no one took them away. We also shared a pasta dish. It was delivered and again the server did not bring any plates so we used our dirty bread plates. Service staff definitely needs some training.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Serafina Upper West does offer delivery in partnership with Chow Now. Serafina Upper West also offers takeout which you can order by calling the restaurant at (212) 595-0092.

Serafina Upper West is rated 4.4 stars by 580 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:30 PM


Booked 23 times today
Google Map for Serafina Upper West

2178 Broadway, New York, NY 10024

Additional information

  • Cross street

    77th

  • Neighborhood

    Upper West Side

  • Hours of operation

    Lunch Daily 12:00 pm–4:30 pm Dinner Daily 5:00 pm–10:00 pm

  • Cuisines

    Italian, Pizzeria, Pizza Bar

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Street Parking

  • Public transit

    Subway lines 1 & 9 to 79th Street

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (212) 595-0092

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Our Private Dining Coordinator: (855) 784-1697

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