The Arsenal at Bluejacket

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1. OT

   OpenTable Diner

   Washington DC

   9 reviews

   vip
   3.0

   9 reviews

   Dined on June 28, 2022

   overall3food5service1ambience3

   Our service was horrible and there was ZERO direction or assistance from staff on assistance ingredient clarifications.

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2. S

   Safowah

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined on June 19, 2022

   overall2food3service1ambience3

   This review is based mostly on the fact that information about this restaurant's service practices are not disclosed on the OpenTable reservation site. This is absolutely NOT a traditional, full-service restaurant. Patrons are seated (in a lackidasical manner), and required to scan a QR code to view the menu and select items. There is very little interaction with servers. The concept would work for more of a fast-casual type resturant, but for a place at this price point and type of menu, not having a server to explain items or request menu substitutions is frustrating. Also, one must add a tip at the time of payment, which is before service actually starts. There is no single, dedicated server for the table, which also complicates the tipping process. None of this information is provided on the reservation site, which is unfortunate. This definitely took away from the dining experience. If you're looking for a place that's convenient for pre-ordering while at a Nationals game, or walking around the Navy Yard area as a tourist, this is great. If you're looking for more of a traditional dining experience for a restaurant listed on OpenTable, this is likely not the place for you.

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3. OT

   OpenTable Diner

   Philadelphia

   11 reviews

   vip
   5.0

   11 reviews

   Dined on June 19, 2022

   overall5food5service5ambience5

   Loved this restaurant. We ate outside. Great atmosphere. Great place to go after a Nationals game. Very nice area of the city. Highly recommend. Great beer selection and great food.

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4. LM

   LynneM

   Washington DC

   1 review

   2.0

   1 review

   Dined on June 13, 2022

   overall2food3service1ambience1

   The food was good, everything else not so good. Order by phone, food delivered to table. There is staff walking around filling water glasses but no one to reach out to for an incorrect item that was delivered. This not a place to have an enjoyable meal. May be good to grab a beer (I don’t drink beer) and food to go!

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5. PK

   PatriceK

   Washington DC

   7 reviews

   vip
   1.0

   7 reviews

   Dined on June 10, 2022

   overall1food2service1ambience4

   I had not been to this restaurant since before COVID. When we were seated, we were given water and no server came to the table for 20 minutes. I went to the receptionist and asked if she could find out server. She responded, "What? Why do you think there is a QR code? Order your food and pay for it. Someone will bring it." It was a business lunch, so I used the QR code and passed my phone to my guest. We ordered, paid in advance and were served. That's the same service I get at McDonalds, but I do not need to tip at McDonalds. Here, the expected tip is 20%. No one refilled our water glasses. The food was dry and unappealing and our total was more than $70 for 2 salads and a pretzel. I will never return to this restaurant, which is sad because I was a regular before COVID.

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6. SY

   ShellY

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined on June 8, 2022

   overall3food3service5ambience3

   It was very loud inside. After traveling most of the day, I was not expecting that level of noise. Ordering from your phone was not bad, but very impersonal. The only interaction with staff was when they delivered food/drinks to the table. Not bad, but also not good. Food was okay, my husband said his burger was decent. I thought my shrimp and grits was good, but not worth the price. We did love the sweet potato fries, the dipping sauce was yummy and the smoked salt on the fries was an added bonus. Overall, it was a pricey dinner for what we got. I wouldn’t say that I am racing to go back, but I would eat there again.

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7. OT

   OpenTable Diner

   E. Tennessee

   14 reviews

   4.0

   14 reviews

   Dined on June 5, 2022

   overall4food5service4ambience4

   Ordering off a QR code to is quirky Quality of food- pastrami sandwich- very good Good selection of beers

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8. k

   kdccsc

   1 review

   5.0

   1 review

   Dined on June 5, 2022

   overall5food4service5ambience5

   This was my first visit to The Arsenal and it exceeded my expectations. The servers were very courteous and helpful moving me to a different table to accommodate my disability. The online ordering was simple, although I really would like to see a printout of all of your offerings. The food and drink orders were prepared and served fairly quickly, and everything was quite tasty. I do have to give you extra kudos for the Mexican Radio Stout - that beer was superb!! I hope to see it available in stores sometime in the near future. Great job - thank you - and keep up the excellent work. See you again soon.

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9. PL

   PatrickL

   Miami

   1 review

   3.0

   1 review

   Dined on May 29, 2022

   overall3food2service2ambience4

   All four entrees were disappointing - kids cheeseburger, grilled cheese, shrimp and grits, and the special Reuben.

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10. MH

    MikeH

    Cincinnati

    1 review

    2.0

    1 review

    Dined on May 29, 2022

    overall2food3service1ambience4

    Service was horrible. No waiters. Impossible to flag staff down. Ordering through app is moronic. Took 35 to 40 minutes to get food. It came separately. One member of party had brunch: bacon was undercooked. Ambiance great but still not worth it. That’s how bad service was…..

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11. m

    mmmm

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined on May 25, 2022

    overall5food5service5ambience5

    Sat outdoors. Excellent food and beer. Great for kids.

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12. T

    Tess2204

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined on May 12, 2022

    overall3food5service2ambience3

    I’ve eaten at a few places in Philadelphia where you scan the QR code to see the menu and then a server arrives to take your order and the meal proceeds as we all expect it to. But, at this place and others in DC, you scan the QR code and you literally might not speak to anyone who works there the rest of the time. The water came without a word and the drinks and food the same. No one checked back to see if everything was ok. At the very end we flagged down someone to ask for a box and at that point told her we were unhappy with the minimal wine pour. (See photo)The bartender came over and said “it’s a standard 5 oz pour” at least twice. He appeared uncomfortable and obviously not skilled at a customer confronting him with a complaint. Since we had already closed out when ordering, we had already added the tip. The only thing that saved this dining experience was that the food was delicious. My husband got the burger and I got the half chicken. Both were excellent. Honestly, this place could be run by robots and I would feel no different. Ditch the QR scanning and bring back the server/diner relationship!

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13. FJ

    FoodieinJamestown

    Washington DC

    5 reviews

    2.0

    5 reviews

    Dined on May 12, 2022

    overall2food4service1ambience3

    Decent food, terrible service model. You order via an app, with no interaction with a server until your food is delivered. Food taking too long (ours took 40 minutes)…go find someone who maybe (in our case maybe not) can help you. Unless you specifically keep your tab open, you also have to tip ahead of time. I understand the restrictions of COVID and issues in the service industry, but this is a terrible service model for a sit down restaurant.

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14. d

    dcfoodlover

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on May 8, 2022

    overall3food3service3ambience4

    Meh. Basic brunch food, nothing spectacular. I hate that everyone has to order on their phones and you cannot create a tab for the table, doesn't work well for going out with your parents and trying to help them order and them not understanding they can't pick up the check because you have to pay BEFORE the food and drinks come out, plus you have to tip ahead of time.

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15. AY

    AaronY

    Washington DC

    1 review

    2.0

    1 review

    Dined on April 29, 2022

    overall2food2service2ambience3

    Solid beer. Good ambiance. New way to order is annoying. Burger was over cooked.

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16. OT

    OpenTable Diner

    New England

    1 review

    2.0

    1 review

    Dined on April 18, 2022

    overall2food2service1ambience3

    Super dark inside. You have to use an app to order even when eating inside. Not really any great explanation by the staff, when they actually show up. Ordered a second tasteless chicken dinner by mistake, didn’t see the confirmation text they sent because I politely had my ringer off. Had to pay for it anyway. Food was basically thrown on the table and staff left. Will NEVER tip again before finishing with my meal experience. Service was like going to McDonald’s and you don’t tip there. Staff did nothing to deserve a tip. Food was tasteless. The Porter was excellent but decided not to buy a 4 pack for $18 since I had an extra $20 chicken meal already. Super disappointed.

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17. OT

    OpenTable Diner

    Washington DC

    4 reviews

    vip
    2.0

    4 reviews

    Dined on April 13, 2022

    overall2food1service1ambience3

    You have to order through a mobile app. There were no servers available and you have to get up and go to the front desk in order to get assistance. The food order was incorrect and it took half an hour for them to correct my order which by that time everyone else had finished their meal. I only recommend this place for beer, nothing else.

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 3, 2022

    overall5food5service1ambience5

    No server. QR code menu was tough

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19. NS

    NathanS

    1 review

    5.0

    1 review

    Dined on March 25, 2022

    overall5food5service5ambience5

    Great atmosphere and beer. Really nice people and service

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20. TI

    TIMVA

    Washington DC

    14 reviews

    vip
    3.0

    14 reviews

    Dined on March 19, 2022

    overall3food4service3ambience4

    Beautiful place. They require you to order all drinks and food via an online app. Which means no one is available to answer questions about beer type, pairings, etc. It also means that you need to order things one at a time or everything comes to your table en masse (in our case, appetizer, salad, and entree all delivered at the same time). Beer was warm, too. Wouldn't rush back, unfortunately.

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21. MO

    MamaO

    Washington DC

    51 reviews

    vip
    3.0

    51 reviews

    Dined on March 16, 2022

    overall3food5service1ambience3

    I mid-March, went with a friend to celebrate my birthday. Last visit was in 2014, to celebrate son-in-law’s Ph.D. graduation. The two dining experiences could not have been more different. The first was very personal. This time, everything was impersonal: pulling up the menu from a QR code, ordering from a phone then paying via phone. The only time we saw wait staff was at seating, to bring water and food. If this is the wave of the future due to post-Covid restaurant employee shortages, then tipping ought to reflect the downgrade in the dining experience. Food was good, but could not make up for the low-touch service.

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22. OT

    OpenTable Diner

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on March 5, 2022

    overall5food5service5ambience4

    Staff was great and so helpful!!

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23. KS

    KimS

    Omaha

    11 reviews

    4.0

    11 reviews

    Dined on March 4, 2022

    overall4food5service3ambience4

    Overall great food and a fun environment however it was the first time i have ever ordered from a seated restaurant and never seen the waiter. Its all processed through your phone. But once ordered, food and drinks came out in a very timely manner.

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24. JK

    JayK

    Milwaukee

    2 reviews

    4.0

    2 reviews

    Dined on March 4, 2022

    overall4food5service5ambience5

    Food was good, interesting flavors for the Big Burger. Great sauce for sweet potato fries. The noise level was loud, making our table have to add to the din by talking loudly.

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25. CT

    CarlyT

    Atlanta

    3 reviews

    3.0

    3 reviews

    Dined on February 19, 2022

    overall3food3service1ambience4

    The service was awful. We had to ask multiple people multiple times for things (such as water refills and plates, etc). This was not a great experience at all.

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26. OT

    OpenTable Diner

    Phoenix

    1 review

    vip
    3.0

    1 review

    Dined on February 15, 2022

    overall3food2service2ambience5

    Ambience and beer were great. Bit service was bad; no one came to check on the food and it was extremely salty to the point we could not eat it.

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27. 2

    2marg8

    Atlantic City

    7 reviews

    4.0

    7 reviews

    Dined on February 5, 2022

    overall4food5service4ambience5

    Do not like the ordering process and paying before you get your food.

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28. M

    Mega

    1 review

    5.0

    1 review

    Dined on January 30, 2022

    overall5food5service5ambience5

    This places is consistently good. Service is incredibly fast. Once of my favorite places to go!

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29. OT

    OpenTable Diner

    Chicago

    1 review

    4.0

    1 review

    Dined on January 29, 2022

    overall4food4service5ambience5

    The order/pay online system could be better. Had to enter card information whenever I wanted a drink.

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30. H

    Harriet

    Philadelphia

    3 reviews

    4.0

    3 reviews

    Dined on January 22, 2022

    overall4food5service1ambience4

    The ambiance and food was great! But there wasn’t any service. We were only brought our food. No one checked if we needed water refills, I guess we were supposed to do that ourselves? No one came to ask us if we needed our food boxed up, so we also just took containers and did it ourselves which felt odd. But the food was very good, and it’s a fun spot. They need to work on the service aspect though.

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31. AM

    AprilM

    Washington DC

    3 reviews

    5.0

    3 reviews

    Dined on January 19, 2022

    overall5food5service5ambience5

    What a great place! First of all, when I called to slightly change my reservation, the host immediately greeted me very warmly by name and made me feel like we would be very welcome. That extended into our arrival at the restaurant, which set the perfect tone for enjoying the meal. If we wanted a brightly lit, noisy experience, my husband and I could’ve had it on the bar side, but we got exactly what we were looking for in a cozy, candlelit dining area. Whenever I’m in the area, I will plan on stopping by Bluejacket. The vaccination screening wasn’t weird and the contactless ordering/payment was a breeze. It felt very safe. Even with these precautions, everyone on staff that we encountered that was warm and friendly - and we wanted for nothing. I was worried that we didn’t leave enough time for dinner before an event, but the service was excellent, the food came out quickly, and everything was delicious. Highly recommended!

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32. H

    Hannah

    1 review

    5.0

    1 review

    Dined on January 2, 2022

    overall5food5service5ambience5

    Great food and service. The brunch cocktails were delicious.

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33. JC

    JarretC

    1 review

    4.0

    1 review

    Dined on December 26, 2021

    overall4food4service4ambience4

    Service and food were good. Had the beet salad with goat cheese and the Train burger. Lots of flavor in everything. Beers were good as well. Had several tasters.

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34. OT

    OpenTable Diner

    New York Area

    9 reviews

    vip
    5.0

    9 reviews

    Dined on December 20, 2021

    overall5food5service5ambience5

    Phenomenal space, beers and food. We absolutely love this place! The space is so spacious and beautiful, the food comes out quickly and the buffalo chicken dip is the absolute best.

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35. OT

    OpenTable Diner

    Washington DC

    4 reviews

    3.0

    4 reviews

    Dined on December 18, 2021

    overall3food4service2ambience5

    The service tried to be good but the system of ordering on your phone with no actual waiter didn’t work overall. The flavor of the food was excellent but the lamb sandwich had a huge piece of fatty lamb not chopped up so was impossible to actually eat.

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36. MY

    MsYummy

    Washington DC

    23 reviews

    4.0

    23 reviews

    Dined on December 9, 2021

    overall4food4service5ambience5

    This place is great for a group. We enjoyed the following snacks: Tostada and buffalo dip. The smothered tots were ok. Beers were good but the water taste horrible. I was disappointed that the people serving didn’t have a mask on but in DC it’s not mandatory.

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37. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 5, 2021

    overall3food4service2ambience4

    The food was delicious but it took over an hour for our dinner to come out, so we decided to order dessert when our dinner came out. We then waited another hour for 2 desserts and then in the end we cancelled them.

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38. PI

    PaulI

    1 review

    4.0

    1 review

    Dined on November 21, 2021

    overall4food3service4ambience3

    The food was good, as was the beer and service, but the overall menu is very, very limited! What happened to the fantastic steaks, double pork chops and all the rest? I’ll probably return at some point, but it feels like Bluejacket has just become any brew-pub with fairly standard and uninspiring menu.

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39. OT

    OpenTable Diner

    Greensboro

    4 reviews

    5.0

    4 reviews

    Dined on November 19, 2021

    overall5food5service4ambience5

    Went for my birthday and it was so good! Food was ready quickly and was delicious. Beer was great!

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40. NY

    NavyYardHangout

    Washington DC

    16 reviews

    vip
    4.0

    16 reviews

    Dined on October 24, 2021

    overall4food3service3ambience3

    GREAT location in the heartbeat of the Navy Yard. And even on a Sunday evening it appeared that it was easy to walk up for dinner (without a reservation). The food was pretty good - the steak was tender but too salty, the risotto was creamy but had no flavor. BUT - the QR code-driven service was bizarre. One even had to request water/silverware via the website. When ordering for a whole table, creating a tab was not self-evident UNTIL one individual went to place an order. Ordering an appetizer was confusing too - yes, one can order an appetizer, but if ordered at the same time as the main meal, it shows up WITH the main meal. The ambiance of the dining room is cold and factory-like - not trendy industrial. It seemed that the bar (on the other side of the wall) was warmer. All in all - it was okay. Not sure I'd go back again except for drinks.

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